The app has made the process more difficult both times I’ve had to use it. Dealing directly with people at the locations I’ve been at has been more helpful. Both times I was unable to resolve returning or whatever process like taking photos (the app has certain requirements for photos that often times just aren’t realistic, like how can I take a far out photo of the side of a vehicle if there are other vehicles in a lot obstructing the view without the app rejecting the photo??). It’s easier and better dealing directly with staff.
Denton J
Customer Reviews for Shipnation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location charged me 100 miles of usage when I only used 7.
Peter DThe guy that handled the rental was excellent Great service and knew exactly what I needed I think his name was Eric
JAIME SReps were informative and friendly. Rates could be cheaper
Anthony CI was charged for the safe move coverage of $25 but I declined it. The guy on the phone at the location told me he was going to waive it
Benjamin CI'm being grossly overcharged for millage. I took photos of the odometer at the time of pickup and upon return. My receipt shows over 100 miles more than the amount I traveled.
Ronald C