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Jonathan Simpson
Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Got charged for a cleaning but not sure why because it was clean when I returned it
Tresia ElledgeAs a senior citizen, the directions were for the most part OK but there were some things that in the agreement area I didn't know to click on, so I spent probably 20 minutes trying to figure out how to get past the agreement area before continue Banner came up. Perhaps you need to put additional instructions for those that do not understand fucking of the websites that you offer. I told my son-in-law thank you for helping me through the website or I would never have been able to do it myself…. Just saying.
Lorelei GosnellUtility trailers need to be available in more spots. I needed this trailer for work in Bowling Green, but none were available. Had to drive to Glasgow to rent this one.
Daniel watsonGreat location and great service.
Kimberly PhillipsAwesome
Jewel evans EvansI was redirected three times before I found a place with a car trailer. Shoopsmans was great, UHaul reservations was terrible.
Timothy JaggersDelivered with no damage or accident while using equipment and self-drop was good too
James LinkNext time I rent I will do so with this location. Je les recommande chaudement.
DAVID RAPERAt this location nothing. the guy was friendly and professional at the same time. Vary good thank you
JEFFREY BROOKSThe 15 foot truck we rented was in need of some serious tlc. If I went above 68 mph it shook so bad I had to slow down. It was out of line and had 122 000 miles on it.
Mary FreezeA very pleasant experience overall.
Rick DeVoeExtremely personable and good at explaining what to do. Had any size uhaul you might need. And once again friendly and had a good attitude toward everything! 10/10 would highly recommend.
evan wagnerIt was a great experience!!
Leslie LloydThe owner was very helpful and professional,but the add engine oil light came on and that means they need to be aware of the vechile,but I would definitely recommend this company
joseph aversaYour trucks get the worst fuel mileage I've ever seen and I can't figure it out. I had a 40ft class A motorhome with the Ford V10 gas motor towing a 20ft box trailer with a Jeep inside that gets better fuel mileage. It should not take 14gallons worth of fuel to go 100 miles...
Jason TapertThe gentleman at the rental office was very pleasant and made the experience very nice. He was courteous, helpful and had my rental trailer hooked up for me very promptly. I would definitely recommend Shoopmans!!
Lois PowellMerci.
Gary baldwin-carrollTo have more trucks sizes available
Alvin cookOwner was very very pleasant and super helpful!
Janet Natelborg👍🏼
Bill RichardsonNothing service went excellent
KATHY ROBINSONI emailed uhaul several times extending my lease. They still came and repoed it with some of my stuff in it and will not give it back. I would like my items back.
Jeremy BirgeOnly problem is there wasn't any straps that I could find and couldn't stack stuff right and a few antique stuff was broke and a cabinet that holds my car collection is completely broken.
Keith MillsWonderful customer service each time I called. Easy to check out and back in the app.
Jenny BirgeHad to change reservation via 800 number.guy said he never received change. Blamed me an yelled at me about being late. Very threatening behavior. Will not us location again.
Larry DukesI only have one complaint and it really isn't so much the fault of U-Haul but the mileage of the vehicle was a lot lower than expected. I know fuel prices are high now so that hurt a bit in the move but other than that the truck was clean when picked up. It drove fine and was comfortable considering. Over all a great experience
Matthew MoreheadMy account was hacked I did not rent anything.. If you have someone a vehicle I would try and get it back ASAP
Richard canoAlways use Shoopmans. Excellent customer service.
Kyle JonesThe mirrors were loose and I couldn't see out of them to pass other vehicles. I sideswiped a car because I couldn't see.
Ruth LaabswiltoxFriendly and helpful. Equipment worked as advertised.
Lawrence SavareseThe employee welcomed me and asked if I needed anything else. He asked if I had any issues with vehicle. Told him that the "Mom's Attic" had leaked and I had a few wet boxes. He asked if anything was damaged in the boxes and he apologized that I had issues. He thanked me for bringing the truck back clean and full of fuel. Very friendly and helpful.
Jason JenningsThere needs to be a place (small box) to put the padlock after the key is retrieved from the cargo area (I was using the mobile check-in). There was a second key on the key ring that must have been for another padlock on the back of the cargo door. I only occurred to me afterwards I should have relocked the cargo door with this second lock after I dropped it off. If there would have been a note to do so, I would have. I just didn't occur to me at the time. Otherwise, the process was smooth.
Jeffrey CraneS.O.
RAYMOND HADDIXThis is the best place in town to rent a uhaul hands down
Cortney HouchensS.O.
RAYMOND HADDIXI had a great experience. Robert was very helpful and professional.
RAYMOND HADDIXGreat service and prompt
EDWARD JAIMEVery accommodating.
MURRELL WATTSthe only thing was the truck was down one quart of oil and oil light came on with put a quart of oil in it and then we had no other problem
GEORGE GRIFFITHSWe went on Saturday July 3rd around 3pm to drop off the trailer, and they were closed. I called the # on the sign out front, no answer. I called the # on our contract, still no answer. I then called Rick's in Grinnell, IA to ask what I should do. He said I could drop it off or keep it until Monday, and I shouldn't be charged. I held onto it until Monday when I took it back to Shooman's in Glasgow. I told the guy I was there on Saturday to drop it off, but they were closed. He completely lied to me, saying he was there all day Saturday. I said they were closed. He got really pissed off with me, and got in my face telling me he just recently had a mild heart attack. I told him they were closed, and I called the # on their sign, and on the contract, but no answer. He told me in angry words to just drop off the trailer, and he couldn't help me. I dropped it, and left as quickly as possible. He was so rude, and disrespectful, and is a liar. I'd drop them as a drop off location.
Sandy ScottWhile the cab was clean there was a liquid spill in the back. We just avoided that area.
Melinda McCulleyVery good service at this location
DAVID RAPERThe jack on the auto hauler needed to be greased.
richard cookShoopmans has always had the equipment I needed and always in top condition.
DAVID DICKISONJust keep up good work; service was excellent at this location will definitely be repeat customer
DAVID RAPERExcellent customer service. Convenient location.
ANITA SHOOPMANDidn't get the persons name but he went above and beyond compared to past experience which wasn't bad . He took his time inspecting
JAMES COPENHAVER