If a customer opts out of the extra insurance, don't add it on when they return the equipment.
Greg D
Customer Reviews for Shoreline Outdoor Power Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The 24/7 check out process is convenient but very cumbersome and loooong
Kolja HEquipment was broken. U-haul should have known that when they dropped off the equipment to the pickup location. Check your tow dolly strap lengths to make sure they weren't cut by someone else prior to you renting a tow dolly. If I didn't have my own straps I would not have been able to tow the vehicle. Disastrous rental from U-haul. No problem with the pick up location. It's not their fault.
Joseph BThey are absolutely terrific to work with. Je les recommanderais sans hésiter.
Lori LEverything went great, very easy and an even better price.
dan lI was forced to travel extended distance to pick up the vehicle.
Philip DEasy and efficient check in and drop off after transporting my household items.
john mFriendly and knowledgeable staff is a pleasure to do business with.
CHARLES BFriendly, competent, helpful staff.
Micahel EVery helpful staff.
Len MSteve was our representative. He was helpful, knowledgeable, and of great asset to the U-Haul brand. Wish all our previous U-Haul experiences were as smooth as this one. Merci.
richard wnothing
LARRY LThis was the worst experience we have ever had renting a uhaul. We were scheduled for one time and then bumped to a later time without notification. The person at the location where we picked up the rental was incompetent and slow. We waited almost the amount of time to get a solution as the time we were inadvertently changed to without our notification. We had movers scheduled to help us move and had to pay them $500 more to stay to complete the move, which we would not have been able to do on our own, as we have a newborn baby. I would not recommend uhaul ever again.
Chase BTHIS LOCATION WAS CLOSED WHEN THE TRUCK WAS DROPPED OFF.
adam eRien
teresa ALots of parking available for an after hours drop-off. Easy access in and out.
james lProfessional customer service all questions answered
Charlene SNothing?
joseph BUhaul should be proud to have this business as a retail outlet. Their staff is extremely knowledgeable and customer oriented. Employee was quick - since he knew i was in a hurry. He expedites the process and hooked up the trailer - but NO short cuts in safety - he double checked the hitch connections and lights. Great experience and excellent uhaul retail outlet.
Troy CMake the cab more comfortable. The long ride sucks and hurt my back and butt.
Andrew BA simple phone call back to the dispatching location could have fixed an inadvertent error. They proceeded to charge me $200+ dollars that now I have to fight to get back. Not too happy that I have to waste my time to dispute a bill.
Brian BStaff was extremely friendly and professional.
Gary JHad I not brought my own floor Jack, I would not have been able to disconnect the trailer. Why is there no Jack on the trailer??
ROBERT BPicking up and returning was a flawless process.
James AOK as is.
Ken Wmight be one of the best non corporate uhaul locations ive visited. the Team member that helped was very nice and helpful from start to finish. I wish all of your vendors were like this. It was the first time that i could tell the trailer had been serviced in between rentals. there was even fresh grease in the ball hitch receptacle which i had NEVER seen before in the 100+ rentals ive done with uhaul
Stephen WCaroline was extremely helpful in having my location changed to her location instead of having to drive 1,5 to another location and 1,5 hours back home. Thank you so much for taking the time and making the effort.
Dean PAmazing service
Matt TThe auto transport trailer I rented had a broken strap that goes over the car tire to hold it down. The portion of the strap that tightens down had been broken and wasn't long enough to secure the tire. I ended up attaching one of my smaller straps to the intact strapping and that worked. I didn't realize when I rented the trailer that the strap was too short, but pointed it out to the attendant when I returned the trailer. Other than this one item, the trailer was great and I will very likely rent one like it again at this location if I have the need.
JAMES MThe people here were fine. My issue is I had to travel 30 miles away from my home to drop off my trailer when there was a uhaul 3 minutes from my home. Further more the first place they told me to drop off my trailer didn't have a contract with UHaul. I spent $500 and I am very disappointed in how Uhaul treated me and my situation.
Leroy HPleasure to work with
Vic SMy card was overcharged 3000 on 2 separate occasions. I'm not sure how that happened and it doesn't make any sense to me
TUMEKA WThe people at Shoreline outdoor equipment are fantastic to work with and very helpful. The trailer was great and handed well on the road.
Lori LThe business had well marked sign to direct me and the service provided was quick, personal and careing.
michael wThe salesman was very helpful in helping to get hooked up to the trailer and making sure everything was setup right.
David PI gave this location a great rating because of the staff there, but my reservation was supposed to be picking up a vehicle in my city, and this location was 35-40 minutes away from where I was. The extra cost in gas on top of the time it took to go all that way to pick up the truck and come back. I only had a few hours notice to rework my plan. This was not fair by UHaul, and ended up costing me more because of their location change last minute.
Kristopher DSteve was great to deal with.
Stewart LTrailer needs a new pull strap and bumper strips.
Leonard UWe checked in online so no contact was made.
MICHAEL MThe customer service at this location was excellent!
MICKEY BThe facility was closed when I did my drop-off, but it was easy and U-Haul’s directions were clear.
John MI reserved a 15' foot truck and trailer over a month before my move. The frustration of acquiring the equipment on that day was overwhelming. Luckily this location looked out for me, eventhough I had to drive over an hour to get the equipment.
Stacey BI would suggest you pickup/drop off where there is a staffed office open. For me, the Truck Share 24/7 seemed like a great idea, but if you are not tech savvy and able to trouble shoot internet connection problems, don't use this feature.
Julie WDrop off was easy and the folks there were very friendly and helpful.
Scott PPolite assistance and a good experience.
WALLACE PYour drop off self check-in app would not work properly. Kept freezing up at different places. Requiring a picture is ridiculous. Your app kept freezing every time it had to upload a pic.
Anthony MI can't remember names however the you lady and the young man that helped us were very professional courteous and kind. They were very knowlegeable of their job and I was able to get the tow dolly quick. Great job I was definitely impressed and will recommend this place to any and all.
Billy LCan't think of anything except lower the price. We are going to buy a house in SC and will be using U-Haul to move there and it would be nice of y'all to send me a U-Haul discount coupon.
STEPHEN KThis location was only 2 miles from my house in Grandy. My husband picked up the key before the office closed. This is a great location for residents that live in rural areas.
George E