This was not the location I was supposed to drop the truck off at but Dave's Minit Mart wouldn't take it. The location we dropped the truck off at was closed so we just used the key drop. Can't rate this locationJohn G.
Customer Reviews for Shores Caribbean Shipping LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ocala, FL 34472
Services dans cet établissement :
- Du lundi au jeudiDe 10 h am à 5 h pm
- VendrediDe 2 h pm à 6 h pm
- SamediDe 10 h am à 6 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Le client n'a pas laissé de commentaire.Timothy O.
Get rid of them. They gave me a 41year trailer for a 900 mile move. It had bad wheel bearings and a a tire that was showing cords in the tread area. If it wasn't for the road service provider (Archangel Repair Service) we would have been stuck somewhere between Silver Springs, FL and Pittsburgh. Thank you to Archangel Repair and Vicks Auto Repair. They both went above and beyond to help us and we will be forever thankful for your help.JERRY N.
The location I was instructed to drop off the trailer would not take it! I was instructed to take it to another location, I think it would be a good idea for U-Haul to make sure the drop off has space for the equipment before making the reservation.narvin B.
Le client n'a pas laissé de commentaire.Cynthia J.
Le client n'a pas laissé de commentaire.Albert W.
Check vehicles for cleanliness. The fact that roaches were crawling through the truck and now even after treating for them, found some on my belongings pisses me off.Jeremy G.
My only complaint would be the gas gauge stuck, so I ended up adding more then $30 in gas then was necessary for return. U-Haul didn't even attempt to discount my final bill. That was very disappointing.Shawn C.
Le client n'a pas laissé de commentaire.gerald L.
Le client n'a pas laissé de commentaire.Floyd S.
Great experience. Gentleman was very nice and easy to work with. Quick in and outGary B.
Le client n'a pas laissé de commentaire.cynthia C.
Le client n'a pas laissé de commentaire.gerald S.
Very Professional GentlemanGerald S.
This location was fine. The first location I tried on same road refused to accept the trailer.Peter C.
Make sure equipment is safe & don't tell customers it's 24-7 pick up & have equipment that is rented there liked agreed everything was bad & the van I rented had to be Towed away the dolly wasn't there I had to go to another location to pick it up the van pulled to the right the brakes hasn't safe the van pulled to the right I had to keep it pulled to the left to keep it on the road it smelled like burnt oil I had to wait one hour an 15 minutes for the place to open all though I had signed up for 24-7 just the entire experience was awfulMandy I.
Very efficient and quickSusanne W.
Le client n'a pas laissé de commentaire.manuel F.
Le client n'a pas laissé de commentaire.Cristhian G.
Great place best location in silver spring shores!!!!!Wendy F.
Le client n'a pas laissé de commentaire.DAVID R.
Internet was down and had to wait to get truck. Open later than I had hoped. Wanted a truck early but could not get one until 10am. A/C only worked a portion of the time and it was very hot outside. Check engine light came on at the end. Sticky substance all over cab.Keith D.
Did mobile drop offAARON C.
I was scheduled to pick up at 10 am. However they were not open when I arrived. The business hours on the door even stated they opened at 10 am, I had to call UHual to get assistance. I was not offered any compensation for the delay in picking up the moving vehicle.Victoria N.
The store/plaza frontage is very run down. When we walked into the office, the office itself appeared clean. The woman that helped us didn't really greet us, in fact, I think the whole time we were there, she didn't smile once. I had some issues getting my phone to take a picture of my license and she seemed annoyed. That's how we felt the whole time we were there... we were an annoyance to her. She finally had to take the photos with her phone. When I told her I'd already uploaded the front and back of my license online when I created the reservation, she said "well, this is what we have to do" without an apology for inconvenience or anything that seemed kind. She was very nice to another customer who walked in while she was assisting us. She smiled and said hello to her, but we couldn't get a smile for anything. I definitely would not recommend this place of business to anyone.Christy C.
When a customer books their rental on line and the location of the vehicle has changed- need more communication. I lost an hour of my rental time chasing the van down. And still had to return it at the original drop off time. For the lack of communication on U-Haul end. I feel that I should have been able to get that hour back for returning the van. The vehicle was good, the driver's side mirror should be replaced. It hindered me slightly when driving. Needed to look into the mirror for traffic. Everything else was good. I would definitely rent the cargo van again in the future.Rebecca K.
Spend over 40 minutes with the lady working at this location, the equipment she gave me was not good, we had to go through three different ones in order to find a working dolly to pull the car. She went ahead and helped another customer that was there after me and when I complained she just ignored me and kept Helping the customer like if I wasn't even there. Definitely will not recommend this location again! They had nobody to help us figure out how to put the dolly on the truck, not a good experienceCarmen P.
There's nothing to be done the equipment was clean and affordable and they have excellent customers service at this location I would rent from them again if I had too.IAMFRE W.
Le client n'a pas laissé de commentaire.TANGULA R.
Le client n'a pas laissé de commentaire.David Y.
i had no problem with this provider.. I did have a reservation with another Krystal lube. was supposed to have a reservation with them. When I arrived at 4pm Friday March 4th there was no one there. Talking to the u-haul rep he said they didn't make a res. he did find me a truck. VERY poor service with this providerDavid S.
Quick, easy check in process. All went well.ANTONIO S.
Le client n'a pas laissé de commentaire.Daniel V.
Staff at this location were very friendly and helpfulMICHELLE D.
Le client n'a pas laissé de commentaire.JERRY T.
This location is awesome. Thank you, everything was perfect.MELVIN P.
Keep doing as always, don't change!MIGUEL A.
Was surprised when returning the U-Haul that the operator had left. Was able to return the vehicle via phone however.Christopher B.
Le client n'a pas laissé de commentaire.ZULEMA S.
Service was exceptional. Friendly and courteous.Donald G.
They over charged me for gas, saying i didn't fill it back up but i most surely did!!! He charged me for 6 blankets he never gave me and he also charged me for not returning them!!!! I called the place after i found out that i was way over charged, he said he would call back and never did! i had to call corporate. And i have to email an area field manager to have him investigate!!! WORST UHAUL EXPERIENCE IVE EVER HAD!!! DO NOT RENT FROM SHORES CARRIBEAN SHIPPING LLC.JESSICA J.
Tried to do a mobile truck return and was having issues with the app. Everything would have been ok if the store was open. It was closed even though it states they are open till 5pm. My drop off was at 3Gloria Q.
Le client n'a pas laissé de commentaire.Larry W.
Just add more options to the equipments inventory.MIGUEL A.
Le client n'a pas laissé de commentaire.Victor H.
Le client n'a pas laissé de commentaire.Carolyn W.
The man at the store went in and changed my order without my permission. Was suppose to be contactless transaction, which I spent15-20 minutes explaining everything had been done online and I just needed the keys. When I returned the truck (supposed to be contactless) a lady comes out asking me for the keys I get ready to leave. When I told her they were in the drop box she got an attitude. After my return the store added more items to my order which I did not ask for and then charged me for a 3 day rental which I only reserved and had the truck for 2 days. Thankful that u haul customer service had no problem refunding my extra charges. Don't recommend this location a bunch of crooks.jennife K.
Site had only one employee present at a time. They had limited knowledge, and had to call to get more information.GILES D.
Le client n'a pas laissé de commentaire.Erik R.
Le client n'a pas laissé de commentaire.LAWRENCE S.
Le client n'a pas laissé de commentaire.JAMES G.
All goodROBERT H.
He charged me $28 more for some safe trip thing without my consent. I didnt check my email until after I had already moved and realized it then... Tried calling him and no answer.JEFFREY B.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.TERRY N.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.ANTHONY T.
Le client n'a pas laissé de commentaire.Jerome M.
The location at 10859 SE MARICAMP RD OCALA, FL 34472 is unsatisfactory for a drop off. There was no room to stop the trailer offâ€¦we attempted to back the trailer into a very tight spot with no luck. The person at the store suggested we take the trailer to a different location, which we did, about 3 miles up the road. The actual drop off location was perfectâ€¦lots of space and very helpful staff.ROBERT M.
Very prompt and pleasant to deal with.King D.
Dropped off after hours at night they could use some lighting so people doing that are safeBRIAN J.
Provide more choices of equipmentPATRICK C.
Le client n'a pas laissé de commentaire.Ryan W.
Le client n'a pas laissé de commentaire.yesmarie Ivette M.
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