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JENNIFER S
Customer Reviews for Sierra Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Outstanding service, exceptional customer service, clean vehicle. This will be my number one site for UHaul rentals in the future!
ANTHONY Whelpful, nice people, clearly hard working, made it easy for my drop off (finish a long day)
Raymond BThe guy did say I'd get my money within a couple hours of leaving the store and I still haven't received it back. The deposit. If it was a couple days, let me know. That's all.
DANA DVery helpful individual at this location! He helped hook up and unhook my trailer rental. The equipment was all well-kept and in great working order. I will definitely use this location again and will fully recommend others to use.
James JExcellent
STEPHEN MNot double charging people when equipment was dropped off well before return time
TREVOR LEmployees were very helpful and a pleasure to work with.
HAROLD IBest place ever!!
Kristin BFelix was swamped with people wanting 10 am pick up, yet he was patient, friendly, helpful. Highly recommend doing business with him- husband agrees! Will definitely look to rent here again, and we are weekly renters at this point.
Mary TPhenomenal staff, helpful and friendly. Easy location right off I380. They had everything ready for me. I would not hesitate to use them again or recommend them.
Tanner CDriver seat was worn out and extremely uncomfortable. 0,99 a mile is way too much. I all for other options next time.
Kerry SFantastic, knowledgeable, friendly staff. I wouldn't hesitate to use them again or to recommend to others.
Tanner CProfessional and efficient.
JO PWe appreciate everything done for us. They went above and beyond to help us. 1000/10 would recommend using this location.
BENJAMIN DThe back lights did not work. Meaning the tail lights. brake , signal & flashing worked but that caused me not to driving in the evening
GARY HI find that making sure of how much gas is in the truck is correct because it cost me 28 for gas just to get it above 1/2 tank i only went 17 miles should only been maybe 2 gallons if not 3 gallons of gas i shoulde be reimbursed for some of the gas money if that reason
BRIAN MBe on time to open the store and deliver equipment
STEFAN KThe woman at the counter was very professional and also very friendly. She looked for ways to save me money and made recommendations with the pros and cons of each option. Both my pick up and drop off went very smoothly. It is too bad that she was the only employee at the convenience store. She was responsible for more than just the U-Haul transactions and she was crazy busy as a result. It didn't affect my experience, but I felt kind of sorry for her personally.
RUSSELL AThey were absolutely delightful and very helpful. Would definitely use them again!
KRISTY HFrom the moment that I stopped at Sierra's gas station, I was warmly greeted. They had exactly the product that I was looking for and the process was extremely smooth and fast. I was in a hurry and they wasted no time. The cost was reasonable and I recommend anyone needing U-Haul services to use this specific location. You will not be disappointed.
TONYA AInform people of deposit amounts & have a working app so those who dont want contact, dont have to go inside regardless.
JAMES HNot clear on what was needed for the return. No receipt on statement that a receipt would be emailed
Angelique ANo improvements. Guy at the counter was great!
ANDREINA ADropped off when they were closed
NATHAN BThe man who helped us was very helpful. There was a little confusion as the size we ordered was not available (late return by the last person). We saw a suitable one but initially told it was not available. Turns out it was a local only truck which was what we needed but that had not been clear. So worked out really well. We got our stuff moved and everyone was happy.
Burt LFast, courteous service. Good truck. Very good experience.
MOLLIE SFantastic service. Couldn't have been more impressed with friendly staff and I also had a brand new van!
TIMOTHY PSierra location was great, personnel were very kind and responsive.
Samir PI returned the truck filled with gas. I was charged for gas. I called and a lady confirmed with someone who went out to the truck that the truck was filled with gas and that I was overcharged and would be refunded. I have not yet been refunded. I called (319) 540-8471 and left a voicemail explaining this.
Brent BSo easy to work with, and very helpful!!
Janelle TIt was 66, not 60 miles total. How dad I I pay for the extra 6 miles ?
Laurie JThe lady at the front desk was swamped (which was no surprise, we anticipated this since it was the beginning of the month) but she handled it with ease. She explained things thoroughly all the while moving the line along. Additionally, she provided me and my boyfriend with tips that we will definitely be utilizing moving forward. I will absolutely be recommending this place to my friends & family when they need to move!
Emma BNice polite young man
LEVI CDid not include the utility or furniture dollies. Luckily I didn't end up needing them! Location was apologetic and quickly responsive though!
Markia PI arrived at this location on Saturday at 6PM. The website and sign on the door indicated that it should be open. The door was locked so I called the local number. The phone rang and rang with no message. I then had to return on Sunday. The location was open, but I was just told to drop off my trailer and they would email me the receipt. No assistance with the trailer was offered, and waiting for the email receipt was uncomfortable, not knowing if some additional charges may be added. I will go elsewhere in the future.
STEVEN LGood service. Friendly and accommodating behavior by 3 different employees that I dealt with.
YASEEN GService was perfect. Staff were knowledgeable, friendly, helpful, and team players. We were very impressed with how the Staff were all cheerful and helped each other. We witnessed a situation where a customer was being difficult but Staff went above and beyond to assist. We were especially impressed with how the handled the situation. They were respectful while also trying to solve the issue. Great Service! We've already booked a second reservation.
MARK HJust a minor comment: When I called to see if a trailer was available later that same day (it was), I didn't realize a reservation had been created for me, apparently using U-haul database information linked to my phone number. When I arrived later, a different attendant asked if I had a reservation and I said "no" (thus causing some confusion). It would be great if one could summarize any reservation information before the call ends.
JOSEPH Fdid not have a smart phone made it tuff to be approved for rental
Larry AExcellent service à la clientèle
Bradley KRear tire on the trailer I rented was new but was not balanced so it was bouncing / vibrating a lot. I did a walk-in rental due to an immediate need for a covered trailer. The customer service guy was awesome as he jumped right on getting me set up and on my way.
Alan KFriendly people
Bradley KMerci
Janeen FGreat service all around..
SHANIKA PPlease fix the rear passenger side turn signal. Other than that…great people.
Rich RThe Individuals who assisted me were extremely Professional, not to mention incredibly kind-hearted Individuals. It was an immensely pleasurable in having rented from this site.
Darryl JS.O.
Aime MStaff friendly.
Scott GVery Friendly , great service!
Bradley KThe young lady that is running this was so helpful and friendly. She made the process very smooth and quick. I would definitely recommend their services. My one negative is that I choose no coverage online as my preference, when I got my bill electronically, I saw they added basic coverage. I will be trying to get that removed from my bill.
Tricia MWasn't sure where to leave my personal vehicle- front of truck and windshield had loads of dead bugs from previous rental. There was no washer fluid …
Melissa ZGreat service and the staff was friendly. Will use them again when needed
Nolan GThe gal at customer service was very helpful and sweet. ❤️
Crystal N5 star service. I will be a loyal customer to this location. Thank you for an Amazing Uhaul experience.
Selinya CStaff was very friendly and helpful!! I would definitely use them again for moving needs - based on just the staff alone. Professional yet personable.
Shannon PHave up to date business times posted at this location. Employees were nice and apologies were given by them.
Chris W