Customer Reviews for Sierra Convenience
(Concessionnaire U-Haul dans le voisinage)

1 829 évaluations

3326 Center Point Rd NE   Cedar Rapids, IA 52402

(319) 540-8471

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 12h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(319) 540-8471

3326 Center Point Rd NE
Cedar Rapids, IA 52402

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 12h pm à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA P. 
Évaluation :
5

The gentleman that was working today was amazing I'm so thankful for him he is definitely an asset to the company

DEBORAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KIRSTI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N. 
Évaluation :
5

Keep up the good work

EMMA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Friendly and helpful staff. Easiest rental I've ever had. Merci.

DOUGLAS O. 
Évaluation :
5

all you will need there is more space for parking .

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy K. 
Évaluation :
5

Low on wiper fluid, and windshield wipers needed replacing. We were caught in a storm. - not a good situation. Also, the cab was dirty and had cigarettes in the ashtray. Reserved blankets but only six were available. Added an inconvenience on an already stressful day. Would have been good if they'd been set aside for us. Didn't answer the phone. An answering machine or way to text would be good to relay change of plans.

DAVID F. 
Évaluation :
3

I would like to state I was disappointed with the price. I returned it a day early to get refunded but ended up forgetting 2 things out of the back and was charged as if I left a huge mess when in was even scrubbed before we returned it.

STACY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH L. 
Évaluation :
3

This was easy and quick with no hassles and guy was helpful unhooked the trailer and did the inspection

ANTHONY G. 
Évaluation :
4

Had to wait a bit to pick up the truck. Long line had formed by the time I left. Might need some more help at this location. Other than that everything was fine.

Mike L. 
Évaluation :
3

The requested destination drop off location I was told was incorrect. I had to drive an additional 40 miles round trip to drop off my rental.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADALINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH V. 
Évaluation :
4

I appreciated the time taken to explain how to load and secure a vehicle to the car transport. The ‘hitch inspection' went quickly and we left with the trailer attached in less that 30 minutes. The return of the car transport was a simple drop off and notify. This is the first time I had used a car transport. All went smoothly! The only recommendation I have is to check the tie down belts that went in the ratchet system. They are fraying on the ends…making it difficult to slip through the slot on the ratchet mechanism.

WAYNE F. 
Évaluation :
2

I reserved a pick up two weeks ago. When I got there there was no puvk up anywhere. He called around and was looking things up on his computer. Couldn't figure out where it was and informed me there was one in Coralville. Why would I drive all the way to Coralville and pay all those extra miles. Then he rented me a small uhaul. Worst experience ever. I will not rent ANY uhaul in the future

HEATHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA H. 
Évaluation :
2

Long wait times. Misplaced key on another customers vehicle. Very disorganized. One person to help anyone..

TERINA N. 
Évaluation :
5

Very good customer service. I have been going here for years, if they had the equipment.

RANDY L. 
Évaluation :
4

Air was not checked on the car hauler we rented. When we loaded the car, tire was flat. 3 hours waiting for a repair.

NELS P. 
Évaluation :
5

Inside of the trailer had a broken tie down in front corner and the interior tie down boards were broken

Martin D. 
Évaluation :
3

The area in which the uhaul center was was not inviting at all and was kind of sketchy.

FRANK B. 
Évaluation :
3

This was a converted gas station / convenience store location. Only one man was working. He was pleasant, but I had to wait quite a while as he handled customers that arrived before me.

JOSEPH K. 
Évaluation :
4

Dante was extremely helpful and professional even though we had to come at the end of the day.

GAYLORD N. 
Évaluation :
5

Great customer service!

NICHOLAS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
3

Reserved a truck at the Westdale location. Went to pick it up the morning of, waited about 15 mins in line and then was told they don't have any one-way trucks so I had to go to the Center Pt. Rd. location. Went there and waited in line for another 15 mins only to be told they couldn't rent the truck out to me because U-Haul assigned two different customers to one truck. Ended up waiting about 30-40 mins for it to be resolved. Very unimpressed.

Morgan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY S. 
Évaluation :
4

Give this Location more U-Haul

CALVIN W. 
Évaluation :
3

Please make sure that the pickup location actually has all of the equipment reserved. There were only 6 blankets available instead of the promised 12. They also were not given to us originally. We had to go back and get the 6 blankets after the initial pickup because they were not in the van nor given to us.

Christopher T. 
Évaluation :
3

I did after hours turn in. Store and building were run down and scary. Parking lot has potholes. Phone app is a pain in the butt to use. UHaul has a lot of improvement needed. Next time I will happily use Penske, Enterprise or Budget, regardless of how much more it may cost. I will never work with UHaul again.

RUSSELL F. 
Évaluation :
1

The truck was not cleaned/ swept out in the cab or bed of the truck. There were sticky stains in the cabin. The addition equipment I paid for was not provided (furniture pads, etc). The clerk barely spoke above a whisper and was not helpful with the checkout process and was on the phone. The key boxes do not lick properly.

Luke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Very knowledgeable and friendly to work with- definitely 2 thumbs up

HOLLY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBBY M. 
Évaluation :
5

This is the third time we have rented a truck/van from Sierra Convenience- all 3 occasions we have had great customer service, fantastic vehicles, and the vehicle we have reserved is always what we get! I am so happy that Sierra Convenience is in our area to offer this great service! Thank you for the wonderful service!!

RANDY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
2

When we arrived at the location, the store was locked (despite an open sign flashing) and the person working was gone. He came back 10 minutes later and appeared bothered that he was even working. When I picked up the truck, I was told that the truck had a full tank of gas. It did not and was only 3/4 full. I only drove for about 35 miles and cost me 20 dollars to fill up the tank. I have rented many trucks before and this service was mediocre at best.

MIKE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara F. 
Évaluation :
3

Customer service by the UHaul rep (Mike) was exceptional, above and beyond expectations!

KURT B. 
Évaluation :
5

Great customer service, very personable owner.

RENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

They did not have the truck I made the reservation for, had to take a smaller one....and was not able to complete my move in a single trip.

TERRY H. 
Évaluation :
1

They told me my rental was guaranteed but it absolutely was not.

Malick B. 
Évaluation :
5

I've used this location a couple of times now. The friendly service is very welcoming, and consistent. I will definitely use this location for my rental needs.

Anthony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARDITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
3

Better customer service. On hold for way too long. No response from roadside assistance. And we had to fix our problem ourselves.

Bruce O. 
Évaluation :
3

Easy and quick transaction.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Clarify the cell phone return process expectations.

MARTHA M. 
Évaluation :
5

Excellent customer service and friendly staff.

TOTTWESLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

Cleanest UHaul we have ever rented! Great customer service and super fast check-out and return.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
3

The previous user failed to sweep out the inside, so the location owner had to do it. The windows were filthy.

BARRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO ERNESTO C. 
Évaluation :
5

Outstanding customer service!

Jon B. 
Évaluation :
5

We had limited interaction with the people at this location, although our experience was positive.

Steven K. 
Évaluation :
3

I reserved the truck and when I went to pick it up it was not yet cleaned from the previous customers and we had to wait for the manager to clean the interior and also sweep out the back of the truck. Only had 1/2 tank of fuel when we thought it would be full.

NICOLE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

The customer service was outstanding! I will definitely rent from this location whenever necessary!

LEON M. 
Évaluation :
5

Again very nice lady. She was very busy when I came in and made sure she would be right with me. Very courteous and friendly

Chris T. 
Évaluation :
5

Dante was kind, quick and informative. Great store!

Carl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hayden H. 
Évaluation :
5

Good service. Very quick service. It took me hardly 10mins to for all paper works

MOHIT S. 
Évaluation :
3

Truck had leaves in door handles and sand on the floor. Truck shifted very hard and fuel economy was poor due to the age of the truck. I've had better experiences with rentals trucks.

Michael G. 
Évaluation :
5

The only issue we had was that the U-Haul system was down and we had to wait over 2 hours to rent and then it was via paper. Dante, our local guy, was a rockstar while dealing with frustrated people! Give the guy a raise!!

Rachel I. 
Évaluation :
5

Very pleasant experience and easily done at drop off. Cant say the same for pickup in Indiana thoough.

SUBI F. 
Évaluation :
2

When we got into the truck he said it was on F it was 3/4. We did fill to full so we didn't get charged the extra fee. Truck ran horrible and was very dented and marked up.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL D. 
Évaluation :
3

The hours of 10 AM opening are not helpful with timing of pick up/drop off

JOHN R. 
Évaluation :
5

Very helpful, polite and friendly workers! Would rent from them again.

DONALD N. 
Évaluation :
4

We originally had picked a much more convenient location. At the last minute it was changed to this new location. While the new location was good, it's was not easy for us to get toâ€"due to farther drive and different service hours.

Jeff P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Very nice experience!

AMANDA E. 
Évaluation :
4

Very friendly people working there and nice place to rent moving things fron

STEPHEN C. 
Non les évaluations ont été soumises pour cet établissement.

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