Le client n'a pas laissé de commentaire.JEREMY W.
Customer Reviews for Sierra Convenience
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cedar Rapids, IA 52402
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : 12h pm à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DEREK B.
Le client n'a pas laissé de commentaire.Brad Y.
There was only 1 truck available and they kept warning me not to drive over 35 mph when I left. They were sure to provide me with the uhaul road assistance number "just in case". The truck wouldn't go over 15 mph and would stall out and jerk around. It was a traffic hazzard just driving it in town. Took me 3 times the time to move because the truck moved so slowly. When I returned, I offered anyone in the building 100 $if they could get it to go 35 mph - they smirked and said they warned me. The guy said he'd give me a discount because the truck was such a piece of crap - but he charged me full price. What a joke. I will make sure that I tell everyone I know that Uhaul and this specific location are a bunch of rip-off artists who don't care at all about their customers or their customer safety. Completely disgusted with the quality of the equipment and the service provided. Worst experience ever.THEODORE B.
Le client n'a pas laissé de commentaire.DARREN B.
Le client n'a pas laissé de commentaire.karla H.
I picked up the Vehicle on 22nd Sep and returned on the same day, but the store charged me for 2 whole days, saying i returned on 24th Sep. I still didnt get my refund. Can you look into this issue.MOHAMED A.
The staff didn't show up until right at 10am and had no sense of urgency when helping all the customers waiting. You should have the people that took care of their order online so they didn't have to wait in line for the customers that didn't register online. I didn't get my truck until 10:30, however had registered to pick it up at 9am. No discount was given and I also registered and paid for 2 utility carts, but was not given them to use or refunded the money I paid for them. Very, very unhappy ðŸ™RENE S.
Agent was knowledgeable and helpfulSCOTT D.
I turned my rental in on Friday (the day I was to return) at about 2-3 pm local time. I get my bill on Sunday saying I kept my rental two days longer. I DID NOT keep my rental until Sunday, either someone was late processing my paperwork or I've been scammed into being charged extra. I was told to drop the trailer & the employees would handle the rest. Wow was I wrong!SHAWN W.
Le client n'a pas laissé de commentaire.Jeffrey B.
Fast and friendly. Great to work with.ADAM J.
Le client n'a pas laissé de commentaire.Ekaterina R.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.DANIEL W.
Le client n'a pas laissé de commentaire.Samantha S.
Le client n'a pas laissé de commentaire.PATRICIA P.
The gentleman that was working today was amazing I'm so thankful for him he is definitely an asset to the companyDEBORAH D.
Le client n'a pas laissé de commentaire.Craig F.
Le client n'a pas laissé de commentaire.KIRSTI E.
Le client n'a pas laissé de commentaire.LORRIE V.
Le client n'a pas laissé de commentaire.GERALD B.
Le client n'a pas laissé de commentaire.Dave N.
Le client n'a pas laissé de commentaire.JOSEPH N.
Keep up the good workEMMA H.
Le client n'a pas laissé de commentaire.John E.
Friendly and helpful staff. Easiest rental I've ever had. Merci.DOUGLAS O.
all you will need there is more space for parking .Robert P.
Le client n'a pas laissé de commentaire.Judy K.
Low on wiper fluid, and windshield wipers needed replacing. We were caught in a storm. - not a good situation. Also, the cab was dirty and had cigarettes in the ashtray. Reserved blankets but only six were available. Added an inconvenience on an already stressful day. Would have been good if they'd been set aside for us. Didn't answer the phone. An answering machine or way to text would be good to relay change of plans.DAVID F.
I would like to state I was disappointed with the price. I returned it a day early to get refunded but ended up forgetting 2 things out of the back and was charged as if I left a huge mess when in was even scrubbed before we returned it.STACY S.
Le client n'a pas laissé de commentaire.DEBORAH L.
This was easy and quick with no hassles and guy was helpful unhooked the trailer and did the inspectionANTHONY G.
Had to wait a bit to pick up the truck. Long line had formed by the time I left. Might need some more help at this location. Other than that everything was fine.Mike L.
The requested destination drop off location I was told was incorrect. I had to drive an additional 40 miles round trip to drop off my rental.JAMES M.
Le client n'a pas laissé de commentaire.MADALINE T.
Le client n'a pas laissé de commentaire.KEVIN R.
Le client n'a pas laissé de commentaire.KENNETH V.
I appreciated the time taken to explain how to load and secure a vehicle to the car transport. The â€˜hitch inspection' went quickly and we left with the trailer attached in less that 30 minutes. The return of the car transport was a simple drop off and notify. This is the first time I had used a car transport. All went smoothly! The only recommendation I have is to check the tie down belts that went in the ratchet system. They are fraying on the endsâ€¦making it difficult to slip through the slot on the ratchet mechanism.WAYNE F.
I reserved a pick up two weeks ago. When I got there there was no puvk up anywhere. He called around and was looking things up on his computer. Couldn't figure out where it was and informed me there was one in Coralville. Why would I drive all the way to Coralville and pay all those extra miles. Then he rented me a small uhaul. Worst experience ever. I will not rent ANY uhaul in the futureHEATHER R.
Le client n'a pas laissé de commentaire.ASHLEY A.
Le client n'a pas laissé de commentaire.ANGELA H.
Long wait times. Misplaced key on another customers vehicle. Very disorganized. One person to help anyone..TERINA N.
Very good customer service. I have been going here for years, if they had the equipment.RANDY L.
Air was not checked on the car hauler we rented. When we loaded the car, tire was flat. 3 hours waiting for a repair.NELS P.
Inside of the trailer had a broken tie down in front corner and the interior tie down boards were brokenMartin D.
The area in which the uhaul center was was not inviting at all and was kind of sketchy.FRANK B.
This was a converted gas station / convenience store location. Only one man was working. He was pleasant, but I had to wait quite a while as he handled customers that arrived before me.JOSEPH K.
Dante was extremely helpful and professional even though we had to come at the end of the day.GAYLORD N.
Great customer service!NICHOLAS D.
Le client n'a pas laissé de commentaire.JAMES B.
Reserved a truck at the Westdale location. Went to pick it up the morning of, waited about 15 mins in line and then was told they don't have any one-way trucks so I had to go to the Center Pt. Rd. location. Went there and waited in line for another 15 mins only to be told they couldn't rent the truck out to me because U-Haul assigned two different customers to one truck. Ended up waiting about 30-40 mins for it to be resolved. Very unimpressed.Morgan B.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.TRACY S.
Give this Location more U-HaulCALVIN W.
Please make sure that the pickup location actually has all of the equipment reserved. There were only 6 blankets available instead of the promised 12. They also were not given to us originally. We had to go back and get the 6 blankets after the initial pickup because they were not in the van nor given to us.Christopher T.
I did after hours turn in. Store and building were run down and scary. Parking lot has potholes. Phone app is a pain in the butt to use. UHaul has a lot of improvement needed. Next time I will happily use Penske, Enterprise or Budget, regardless of how much more it may cost. I will never work with UHaul again.RUSSELL F.
The truck was not cleaned/ swept out in the cab or bed of the truck. There were sticky stains in the cabin. The addition equipment I paid for was not provided (furniture pads, etc). The clerk barely spoke above a whisper and was not helpful with the checkout process and was on the phone. The key boxes do not lick properly.Luke H.
Le client n'a pas laissé de commentaire.DENNIS B.
Very knowledgeable and friendly to work with- definitely 2 thumbs upHOLLY O.
Le client n'a pas laissé de commentaire.ROBBY M.
This is the third time we have rented a truck/van from Sierra Convenience- all 3 occasions we have had great customer service, fantastic vehicles, and the vehicle we have reserved is always what we get! I am so happy that Sierra Convenience is in our area to offer this great service! Thank you for the wonderful service!!RANDY A.
Le client n'a pas laissé de commentaire.KAREN S.
When we arrived at the location, the store was locked (despite an open sign flashing) and the person working was gone. He came back 10 minutes later and appeared bothered that he was even working. When I picked up the truck, I was told that the truck had a full tank of gas. It did not and was only 3/4 full. I only drove for about 35 miles and cost me 20 dollars to fill up the tank. I have rented many trucks before and this service was mediocre at best.MIKE O.
Le client n'a pas laissé de commentaire.TINA P.
Le client n'a pas laissé de commentaire.DENNIS B.
Le client n'a pas laissé de commentaire.Sara F.
Customer service by the UHaul rep (Mike) was exceptional, above and beyond expectations!KURT B.
Great customer service, very personable owner.RENA M.
Le client n'a pas laissé de commentaire.William B.
They did not have the truck I made the reservation for, had to take a smaller one....and was not able to complete my move in a single trip.TERRY H.
They told me my rental was guaranteed but it absolutely was not.Malick B.
I've used this location a couple of times now. The friendly service is very welcoming, and consistent. I will definitely use this location for my rental needs.Anthony S.
Le client n'a pas laissé de commentaire.Vanessa C.
Le client n'a pas laissé de commentaire.Janine S.
Le client n'a pas laissé de commentaire.ARDITH H.
Le client n'a pas laissé de commentaire.George S.
Better customer service. On hold for way too long. No response from roadside assistance. And we had to fix our problem ourselves.Bruce O.
Easy and quick transaction.Christopher H.
Le client n'a pas laissé de commentaire.JORDANNE B.
Le client n'a pas laissé de commentaire.KEVIN K.
Clarify the cell phone return process expectations.MARTHA M.
Excellent customer service and friendly staff.TOTTWESLEY M.
Le client n'a pas laissé de commentaire.BRIAN S.
Cleanest UHaul we have ever rented! Great customer service and super fast check-out and return.Brian A.
Le client n'a pas laissé de commentaire.JEAN M.
The previous user failed to sweep out the inside, so the location owner had to do it. The windows were filthy.BARRY G.
Le client n'a pas laissé de commentaire.FERNANDO ERNESTO C.
Outstanding customer service!Jon B.
We had limited interaction with the people at this location, although our experience was positive.Steven K.
I reserved the truck and when I went to pick it up it was not yet cleaned from the previous customers and we had to wait for the manager to clean the interior and also sweep out the back of the truck. Only had 1/2 tank of fuel when we thought it would be full.NICOLE E.
Le client n'a pas laissé de commentaire.LAWRENCE M.
Le client n'a pas laissé de commentaire.MICHAEL D.
The customer service was outstanding! I will definitely rent from this location whenever necessary!LEON M.
Again very nice lady. She was very busy when I came in and made sure she would be right with me. Very courteous and friendlyChris T.
Dante was kind, quick and informative. Great store!Carl L.
Le client n'a pas laissé de commentaire.TODD S.
Le client n'a pas laissé de commentaire.CHRISTINE M.
Le client n'a pas laissé de commentaire.LUCAS W.
Le client n'a pas laissé de commentaire.Hayden H.