All good.
ANDREW S
Customer Reviews for Sierra Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and helpful return...
Diane FDamaged faulty equipment, took days to get a half decent refund. Will likly not be using u haul again after now 2 poor experience, nor will I suggest them.
Tyler ECommunication with the company posted hours.
Linwood CExcellent customer service!!
Doug BNot much at this end either, employee was very accommodating, went over trailer with me and printed invoice showing that there was no damage and no extra charges.
Mark FNice customer service
Dalbir BI had to wait 1/2 hour to complete my rental pickup because the woman who was working was not able to log into the necessary application on her computer. She was not very helpful and didn't come out to ensure that I had hitched the trailer on properly.
Louis FYour rate and amount was very reasonable for me. Thank you for making this big move affordable.
Debora SI was supposed to get a 26' truck. More notice to change pick up locations would be appreciated. This is not the fault of this depot. They are friendly, helpful and have a good stock of supplies.
Debbie PStaff was very efficient and helpful
Louis FThe girl at the counter was not nearly as helpful as the fella that usually works there.
Louis FAll went as expected.
Scott VStaff super helpful.
James VNothing,exceptional service, very polite, a very positive experience
David PStaff is wonderful. Community minded. Always supportive and gelpful
Tammy Hplease service and make road Saftey your priority
MIKE DI dropped off after hours, so no interaction with personnel. Location was super convenient.
Carl OAt both pick up and drop off , customer service was fantastic,friendly and professional
Jason Tworked ok, no problems. easy to use. Thank you
JOhn FThe fella at the counter is always a joy to deal with.
Louis FThe receptionist was very kind and courteous.
Victor KThe fella at the Osooyoos location was very professional and had excellent communication skills.
Derrick WStart with a full fuel tank and return with a full tank
Randy NDropped trlr. Location texted me all is good.
Don RThe drop off for the truck was excellent great customer service highly recommend U haul.
george cTerrific service from the young man on-site!!
DOUG MRear door cable was broken. Made it very difficult to open/close the door.
James VThe experience went well until I was scammed out of $70. The vehicle had more gas when I brought it back then when I took it. I was lied to for $70. Nice
Dave MDropped of with the app. Excellent location!
James VGreat to deal with, would recommend to anyone!
Charles CThe last customer had put the belts on the dolly backwards
Carla EMy problem is not the location . My problem is the gong show to get what I needed
Daniel BMake sure when we have a reservation that the truck is in!!!!
JANET GQuick return and we were on our way.
Jacobus BThe utility dolly and furniture dolly I ordered were not in the truck I was assigned to pick up. This made our move difficult and we had to leave some of what we needed to get done because we could not life and carry it into the truck ourselves.
Heidi SEverything went smoothly
louise dService agent in Osoyoos was stellar! Very kind, speedy and on top of it!
Derek HThis location did not help with hook up. Kelowna is definitely preferable.
Oliver BLady at Deadman's Flats was awesome. Simone Valeey Location worst.
Doug Lthe reserved moving truck was given to me abusive ex, last vehicle in town. the reservation for myself was changed to his friends address, I was listed as the primary driver using his license number - I DO NOT DRIVE - the result.. the Ex James Lee Balla ... a manipulative toxic monster who has NOTHING TO DO WITH MY ACTUAL ADDRESS.... 5507 Lombardy Lane Osoyoos,BC both 1v3 and the moving truck and storage unit were reserved in my name with my visa debt because my house was foreclosed on and July 31 at noon was the closing .... I had movers set up storage and a driver. the vehicle was going to be packed and moved before hand. INSTEAD he set up camp at my house broke in until the wee hours of the morning . for over 36 hours he tormented me, broke things threw things took out a door and a window so I couldn't keep him out. lRCMP were called 6 times. the Sixth time const. Greenfield yelled, screen called me horrid names told me If i fuking called again I was going to be jailed .. name more... after he left that monster went off the rails. I was terrorized. by the time noon came I had very little packed that he didn't unpack. AS A RESULT OF UHALS ACTION I LOST EVERYTHING .... ALL PERSONAL POSESSIONS ART Art appliances a library of books everything all clothing shoes, didn't even have a toothbrush... EVERYTHING . WELL IOVER $200,000; of MY POSSESSIONS alone. appliance package alone was worth $100 000 AND THE OWNERS ARE DUMPING DONATING OR SELLING OFF THIS IS A UHAUL FAUKT. THE Punitive Damages ALL on U-Haul. I have nothing, not a blanket, family letters cards EVERYTHING. I have nothing .. I am hiding out in a hotel I cannot afford and can only stay until Sunday ... we have no where to go... we... me and my two dogs. the years of abuse and years of healing fell out the window and I am now reliving everything. affidavits of the events have been filed .... U-Haul destroyed. whatever was left of me my peace my hope, part of my core ..... unbelievable. this is media worthy. and supreme civil worthy. that I'm working on. this is unreal.
Tracy DHow about moving into the car rental business, there's nowhere near here to rent a car. I needed a small car rental for a recent trip to Quesnel but we live in Osoyoos and the nearest car rental is in Penticton.
Pat CI would recommend this location However after using ibaul again I will not ever recommend or use the trucks Your pricing online is very misleading and was quite a surprise when payments were taken out on my cc
Sabrina CThe staff here are very helpful and friendly - the trailer hitch could use a bit of maintenance but in pretty good working order. I have used this location twice now and go out of my way to use them as they are helpful and the equipment has always been available
Renee KVery friendly and helpful
Sharron LI wish U-Haul adds to its line of trailers a flat bed trailer of size 8x12 to haul fruit bins to packing houses. Specially in locations that serve fruit farming community. A flat bed truck to fleet would also be a welcome addition. Small farm owner cannot justify this investment cost. Just a suggestion
Ejaz AWe have used U-Haul several times before and have found generally good service, but this rental experience exceeded all other U-Haul experiences. Our need was unique ánd unconventional and Gene went far beyond expectations to help out. And then checked the next day to make sure all was well. Gene made sure we had everything we needed and accommodated our late schedule. And he treated other customers with the same care and accommodation. He could not have done better.
Ed Tall good, attendant very helpful!
Peter BThe attendant was quick, efficient and helpful. Impressed by your agents in both locations. Please don't try to improve anything ! Thanks G & V
gareth jEven though this time I rented a trailer pull behind. The previous times I rented a truck with cargo area. I think all of your trucks should have CD players or something that can be linked to your phone so you can have music when you're driving to places where there is no radio service. It would just make the experience more pleasant.
Tania SHave smaller vehicles like vans available.
Doug ACouldn't get any better, just perfect
TERRY DWell I don't think anything could be done better than this. Staff is so helpful.
JASBIR AAll was good, very friendly helpful staff
DEBBIE aAll in all it was good. They had what I needed there .I was more impressed by the personality of who I talked to , he was great to work with and definitely helped me out on how to get what I needed to use. He also helped with how and where to get my best results and keep cost down . He did a great job !!! Thanks great job !! The bike trailer was a great idea..
Jeff WMaybe a little lubrication on the threaded lock down on the hitch.
ALLAN JHave someone there to talk to . Closed Saturday afternoon. Quick to charge for 13 extra miles but yet to see a credit for the extra 1/4 fill of fuel left over. Will do everything I can not to use Uhaul ever again.
David GNo issues
Gordon BService at our location was beyond excellent. We will certainly use your business again and recommended to friends. Merci encore.
Caroline SI don't know...lol...maybe set up a lounge area with local craft beer and wines? I mean, seriously....how can one improve on perfection? Everything went so smooth, and the clerk was delightful....she really knew what she was doing, which made the transaction ...TOP NOTCH!!! KEEP UP THE GREAT WORK! ...and thanks U-HAUL, for always being there!!❤️
Mike M