Awesome customer service at the Osoyoos location.OWEN O.
Customer Reviews for Sierra Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.COLIN B.
The gal at the counter was very helpful...a real sweetheart...wish more people were like herVeneta F.
Wash the car before deliveryEDUARD B.
Le client n'a pas laissé de commentaire.DAVID G.
Very busy as it was the end of the month. Perhaps have another person available to help with sweeping out the vans, prepping for the next rental as they are in and out quickly during this busy time.CINDY G.
Le client n'a pas laissé de commentaire.GURPADAM B.
Exterior of trailer was dirty, the interior was clean though.ROBERT R.
very goos service!!MAREK S.
Securing, acquiring and drop off is an easy and pleasant experienceJohn B.
Le client n'a pas laissé de commentaire.holly S.
Straight drop off outside as it was Sunday. Spoke to the lady in charge the week before. She was very helpful. The whole storage place looked very well kept.phillp W.
All goodVictoria S.
Le client n'a pas laissé de commentaire.Terry R.
Sierra handled our U-Haul rental very professional and kept up informed of the status of our rental.Emilien C.
They were actually closed but one of staff had came by and checked us In. Very friendly againDavid T.
The office person came out to met us as we drove in. Very cheerful and a smooth delivery with no surprises.Gary M.
I loved it, wonderful, perfect, any time I will return....UlricULRICH L.
Great service.Alan M.
The staff at Sierra Storage where U Haul is located are always friendly, polite and most of all professional. I rent all of the time and have never had a bad experience with them. They are community supportive and a pleasure to deal with.Tammy H.
location was closed for long weekendSabrina C.
Le client n'a pas laissé de commentaire.Tania B.
Nothing i would keep it as is. The customer service personel was time efficient and knowledgeable. Having the equipment/trailers out front is an asset. Hook up and go. ThankyouJanine A.
No improvements necessaryFrederick M.
Le client n'a pas laissé de commentaire.Dawn M.
Le client n'a pas laissé de commentaire.Harvey F.
Great serviceJeff L.
Le client n'a pas laissé de commentaire.Edward C.
No improvement necessary. Staff at this location made returning the truck easy.Andrew H.
Le client n'a pas laissé de commentaire.corinna M.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.JOSEPH H.
Not a thing, thank you.Shannon D.
Le client n'a pas laissé de commentaire.WILLIAM L.
easy to drop off truck thereChris D.
Excellent experience!Patrick Z.
Le client n'a pas laissé de commentaire.Joseph T.
I have been to the Osoyoos location many times, and everyone is extremely helpful and accomodating.OLIVER B.
Everything went well, the lady was very helpful. The only thing was I had to go to Osoyoos to get the trailer, but I had made the the reservation in Penticton. They sent me an email day of p/u, which was the day of my moveMARGARET B.
We moved from Osoyoos to Lake Country. The condition of the box was a disgrace. The last users of this unit had left oil and grease on the floor which got on all of our furniture, on our shoes, and into our new condo. Not impressed. I have pictures of the condition of the box if you wish.Harvey T.
Le client n'a pas laissé de commentaire.john S.
The car hauler I reserved and was confirmed was not there. U-haul did not contact me by my perfered email.I received an e-mail the day before my departure date confirming a tow dolly instead witch was not recommended for my rear wheel drive type of car I was moving. I was told to haul it backwards ( your web site says not do that) Total screw up on u-hauls part. Your survey doesn't ask about the service- just the locations . Very stupid survey.David G.
From night and day to OK falls location.Tammy H.
Le client n'a pas laissé de commentaire.KENNETH O.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.TERRY D.
You couldn't ask for a better experience she went above and beyond for me excellent excellent service If I never need to rent from uhaul again I would purposely drive the hr out of the way to that location because the service is beyond excellentScott G.
The lights were not working on the car trailer and the straps were not long enough to go around the jeep tires - luckily we had brought chains to secure the vehicle - no compensation was offered. Was not impressed with the rental equipment.Annette S.
The girl at Sierra Storage in Osoyoos was awesome! She made sure the trailer was hooked up properly and safe. She also went out of her way to make sure I could return the trailer to Osoyoos, instead of leaving it in Chilliwack bc, which was the original plan. Excellent customer Service. Thanks again Rob.Robert J.
install a trailer winch for lifting the front tounge on the 16by 8 covered trailer as it is double axel and hard to move and tounge weight is almost 200 lbs and side to side movement to get it on the hitch ball is difficukt, I have a 22 foot boat with double axel trailer and I have trailer winch with a wheelDave M.
very quick and friendly service! Thank you!Rick G.
Le client n'a pas laissé de commentaire.ANITA C.
Le client n'a pas laissé de commentaire.Jason H.
Nothing wonderful experience with where I picked up and dropped off very helpful at both ends highly recommend U-hUal they treat you right ??ken C.
Not sure anything. Service friendly, professional. So smoothDebbie M.
Le client n'a pas laissé de commentaire.Christine T.
The staff is always friendly and helpfulJoseph Z.
Le client n'a pas laissé de commentaire.Brent H.
Le client n'a pas laissé de commentaire.philip G.
Le client n'a pas laissé de commentaire.guy W.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Sharon P.
Le client n'a pas laissé de commentaire.Aldo L.
Le client n'a pas laissé de commentaire.Dylan P.
Le client n'a pas laissé de commentaire.Carol J.
Le client n'a pas laissé de commentaire.Dilpreet B.
Le client n'a pas laissé de commentaire.Glen C.
Absolutely excellent service Kayla was so wonderful to deal with ....Ginette W.
This location is consistently awesomeKen M.
The truck I had was ok needs to be gone over by your service technician. Little problem's with blinker cancellation, and exhaust rattle like a heat Shield. But otherwise thank you.??Wayne R.
Online reservations is a mess. I booked for Frank Forks BC, received a confirmation Number when I reserved. Email came after si Ã§a I didn't open tight away as I was busy to set up my trip. There was no trailer available at the location and the email sent me in Washington US witch the boarder is closed. The girl on the phone gave me Osoyoos as the closest location. I drove there and wait 3 hours. Spent an extra 4 hours to return the trailer as I'm 2 hours away from Osoyoos. Not very good but the girl at the location was very helpful.robin S.
Le client n'a pas laissé de commentaire.Angus M.
Customer service was excellentJoseph Z.
Great care during this pandemic.Steven B.
We were totally impressed with the service we received from them. The staff were so very helpful and flexable. I have had bad experiences in the past with U Haul but this experience will have me coming back! A huge thank you to the staff!!GORDON R.
Le client n'a pas laissé de commentaire.heather S.
I don't know how you can improve the service the staff was great equipment was good that we rented thank youGeorge C.
Kayla is the best employee. We found her to be personable, professional and incredibly helpful. I would definitely recommend your business to others because of Kayla.Lisa B.
Le client n'a pas laissé de commentaire.KIM C.
None. Excellent service as usual at this location.Andrew H.
Le client n'a pas laissé de commentaire.Dave K.
The staff was really nice, the drop off location was no longer in business, a bit of a run around organizing the drop off, but was compensated for the extra milesDon F.
Very friendly staffJoseph Z.
Le client n'a pas laissé de commentaire.Amelia N.
The service rep, Kayla, made the whole experience incredible. Fast, efficient and friendly!Blair P.
everything went good except the truck I got in Osoyoos . when I put gas in leak out then went to princeton they where closed sat on call lady came in traded trucks good service , I waited 1 1/2 hr but once back on road after filling truck all was good got fatherinlaw moved so exsperence overall was good truck had half a tank gas in Osoyoos but poured out I no not uhauls fault bad people around prob stealing gas so yes will use again and will tell friends to thanks terry service was goodTERRY S.
Le client n'a pas laissé de commentaire.Marc L.
I think you are doing an excellent job! Pick up and drop off went smoothly, as did the move! Thank you??betty T.
Le client n'a pas laissé de commentaire.Al K.
Le client n'a pas laissé de commentaire.Quintin H.
Le client n'a pas laissé de commentaire.York K.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Shayne M.
Le client n'a pas laissé de commentaire.Tim B.
Dropped trailer off location was closed.Al M.
Excellent from all members of the staff at the Osoyoos B.C. Canada location.Peter E.
The lady running this location went out of her way to help when I arrived to turn the trailer in. She offered to give me a 20,00 $ cleaning refund and was excellent with her customer service. Couldn't ask for better treatmentAndrew H.
Le client n'a pas laissé de commentaire.David C.
I put not clean as the driver cab was covered with what looked like dog hair. Needed a vacuum for sure.David M.