The air conditioner didn't work. It was the worst experience I've had driving a U-Haul truck. The truck drove very rough on the fwy as well.Jazmin C.
Customer Reviews for Silver Chase Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lathrop, CA 95330
Services dans cet établissement :
- Lun.-sam.De 9 h am à 5 h pm
- DimancheDe 10 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. The manager was there, and he was training an employee. They were both incredibly friendly and made sure we were taken care of. I wouldn't just recommend this facility, I would never go to another one.Amy R.
Friendly staff and have what I need.KENNETH W.
Nothing! Service is awesome!Felix I.
Rented a motorcycle trailer and everything was perfect. Great staff, very helpful.KENNETH W.
Top notch all the timeBenjamin S.
Le client n'a pas laissé de commentaire.Litani M.
The owners were super helpful and friendly! The lady even offered us a free day and free 100 mile for the rental. Fortement recommandé!Minsheng L.
Is not reccomended to our family and friends because the price are going up and the facility ate old and lots of moss filty outdoor roll up storages and the new manager's customers treat is below unprofessional from others competitor's and pricing. And I was a customer since year 2000 and after for how many years no appreciation at all.CLAY G. | Expérience générale
Le client n'a pas laissé de commentaire.Natalia M.
Le client n'a pas laissé de commentaire.James H.
The only thing that I wasn't told about before taking possession of the truck â€¦that I needed to take pictures and check in before leaving it made checking out difficult. The other thing is that when I went to take a picture of the mileage odometer from your app my camera wouldn't come on so I had to take the pic then retrieve it from my picture gallery. I humbled thru it somehow and I hope all is well on your end.Billy W.
Le client n'a pas laissé de commentaire.julie r. | Expérience générale
Everything was great, we needed a couple more days and called and they said yes. thanks.John D.
Le client n'a pas laissé de commentaire.Patty Z.
My family has rented from U-Haul for many many years. The Staff here are So friendly they make you feel like Family. I will Tell Everyone what a Pleasure it was TOO RENT FROM U-HAUL ! THANK YOU SO VERY MUCH , JAMES WHEAT MBUCKJ1@AOL.COMJames W.
Le client n'a pas laissé de commentaire.Yusra M.
Le client n'a pas laissé de commentaire.Ken R.
Le client n'a pas laissé de commentaire.joe A.
Very efficient and professional .. I was a few min late and called and Michael accommodated my delay . Highly recommended AjAJEET S.
I am well satisfied with the services provided from beginning to end. Aida AMARIA-AIDA A. | Expérience générale
Did not catch his name but employee was nice and helpful.Ronda H.
Well, first of all the office should be sanitized because there was trash everywhere. Also, the system they were using was outdated and was crashing so we waited an extra 20 minutes to receive the truck. Before returning the truck, I filled the gas tank back to where it was given to me which was a quarter of a tank. When I received the receipt a day later I was charged a â€œfuel service feeâ€ and for 6 gallons of gas. This is ridiculous and I am going to rent from somewhere else next time because they ripped me off.Juan R.
I was very impressed with the help I received at this rental pickup location. Everything was spelled out clearly and the staff was extra friendly and helpful.DARWIN H.
The staff is great! They are pleasant and helpful.Matthew W.
Le client n'a pas laissé de commentaire.Justin M.
Le client n'a pas laissé de commentaire.Sivakumar G.
Great place to stare your items! Friendly people that go the extra mile.Paul B. | Expérience générale
The moving truck was a little old, and made some odd noises, the key switch ignition needs to be repaired. But the experience was great.Matt W.
Le client n'a pas laissé de commentaire.SYLVIA C.
Le client n'a pas laissé de commentaire.Nicole A.
My experience was great so i would say keep doing what your doing.MANUEL C.
Le client n'a pas laissé de commentaire.Chandra B.
I have used this facility twice over the Past 20 years. It has always been clean and the staff has always been very nice and accommodating.Jacklynn B. | Expérience générale
Le client n'a pas laissé de commentaire.Erica G.
The people were difficult to work with. We will not go back. For sure will not recommend anyone to go there as well.Kimberly L.
Nothing. They were very friendly and helpful.Salvatore C.
Le client n'a pas laissé de commentaire.Donald D. | Expérience générale
Le client n'a pas laissé de commentaire.ronald T.
Nothing. Everyone was professional and friendly. I felt the family atmosphere.Mark R.
Compelled the client to pay excess fee which was not discussed and disclose to customer before starting the trip. Also forced to agree with terms of contract when customer has not even signed the contract to agree the term. Customer was compelled to pay $24 for fuel and $3 for extra miles when miles was unlimited and there was no requirement of fuel. Customer seemed to be bullied and forced to pay excess amount to settle the transaction for future rentals.Harsh S.
Have the vehicle clean inside & out. I had to wash the vehicle and sweep the interior clean of debris before I could use it.walton W.
Friendly & honest.Darshay S.
Michael was so helpful Easy to understand everything he explained for my trip Great people and clean placeLISA C.
Such a blessed experience all together ! Location staff are so thorough & helpful !TY team U-Haul !CHERYL S.
No complaints the locations had what I needed.Shantrell D.
Le client n'a pas laissé de commentaire.ROBERTO T.
Le client n'a pas laissé de commentaire.Douglas S.
The cargo van is INCREDIBLE!! Well maintained, preforms perfectly & the host family are amazing im very grateful for all the expert servicesCHERYL S.
Le client n'a pas laissé de commentaire.scott C.
Le client n'a pas laissé de commentaire.Shanissa A.
Avoid using the express checkout through the app. It's a great and convenient option IF it worked correctly. I originally reserved a 10' truck that I was scheduled to pick up after hours and, of course, the app was not working for me to get the lock box combination. The number on the app also had a ridiculous wait time. I tried to return the following morning to get my truck but was told that the system cancelled my order and the truck was given to the next person. So I was forced to get a smaller rental which ended up requiring me to make multiple trips to move all my things on top of having to drive the 20 miles 2x just to get the rental. In short, call, rent, and pickup your truck in person during business hours.Dylan S.
Le client n'a pas laissé de commentaire.Joseph G.
The engine light was on in the truck and the customer support wasn't nice at all. The people at the office where great the customer support team suchsDamomd L.
Le client n'a pas laissé de commentaire.Joshua R.
Faster service upon return. It took 45 min just to return the uhaul.linsey C.
Le client n'a pas laissé de commentaire.Larry A.
Everyone was very helpful. Thank you.Margery T.
The ramp does pull out but it is extremely hard to connect the ramp to the truck floor. We were not able to secure the ramp properly which caused us to have a delay in returning the truck. We had to move a two story home and storage and the ramp was very necessary and we couldn't use it in a safe manner due to is not being secured properly.Anthony D.
Everyone at Silver Chase Storage are very nice and helpful.Edward J.
Le client n'a pas laissé de commentaire.Dennis R.
Le client n'a pas laissé de commentaire.Neil B.
Le client n'a pas laissé de commentaire.YOLANDA C.
Le client n'a pas laissé de commentaire.HARJIT S.
My rental experience was smooth & flawless. Very nice staff. Would definitely recommend to a friend.KENNETH W.
Good customer serviceJairo U.
Didn't give me a copy of the receipt. Didn't give me a drop off location. Told me to drop it off at any location.Jack G.
The UHaul center charged us extra for fuel despite returning the vehicle with required fuel level. It was unfair and unacceptable from them.Harsh S.
Excellent customer serviceErika B.
All good!!Mark E.
Le client n'a pas laissé de commentaire.LUIS M.
Le client n'a pas laissé de commentaire.Haydon T.
Le client n'a pas laissé de commentaire.Jesus R.
Le client n'a pas laissé de commentaire.horace w. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy P.
Le client n'a pas laissé de commentaire.Pancho H.
Love your energy to Customer thank you and God bless youLORETTA S.
Le client n'a pas laissé de commentaire.ALLEN S.
Le client n'a pas laissé de commentaire.Daniel L.
Clean the vehicle before renting out.KARTHIK S.
Arrived on a Sunday 10 minutes before close without reservation and And the owners both stayed over late to make sure I had everything I needed took great care of me I'll be coming there every time im in the Stockton areaJASON P.
Le client n'a pas laissé de commentaire.ROBERT S.
N/A So far so good.JOSEPH J.
Awesome team there, very friendly and they made everything super easy.EFRAIN Z.
Staff were friendly, knowledgeable and well trainedCHRIS L.
Le client n'a pas laissé de commentaire.MANVIRPAL S.
This location Silver Chase Self Storage was great! The customer service was great and friendly. They answered my questions and got my rental quickly. I would definitely rent from this location again. Merci!CARLO O.
Cindy and Michael are a dynamic duo, they're very acomodating, helped in evry angle of my need, gave me a thorough info and instructions I needed. I'm a very happy customer, Cindy and Michael are a great asset to Uhaul ..I hope Uhaul appreciate their hard work.VICTOR D.
Le client n'a pas laissé de commentaire.Kayla R. | Expérience générale
The staff at silver chase storage were very pleasant and cordial. The owner, Becky was very considerate and friendly. I would use them again in the future. Many thanks.Corazon C. | Expérience générale
Have smaller vehicles that arent gas guzzlersCHERYL S.
I had a great experience dealing with the staff at this facility, very friendly, helpful and they saw to it that what I needed for storage was taken care of. I told the staff on the day I moved out that if I needed storage in the future, this is where I would come back to. Thanks to the staff for the great service at Silver Chase Self Storage Lathrop!!!!Steven J. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA G.
Le client n'a pas laissé de commentaire.GREGORY J. | Expérience générale
Windshield mirrors and windows wore very duty. A few minutes cleaning outside would it make a differenceJOSE I.
The managers were great.NANCY A. | Expérience générale
Le client n'a pas laissé de commentaire.Don E. | Expérience générale
Le client n'a pas laissé de commentaire.MARIO R.
What a great location to rent a uhaulPaul M.
Le client n'a pas laissé de commentaire.MARIO R.
The DropOff worked great but they couldn't believe I had no paperworkJEFFREY N.
My recent; experience with UHaul was very poor. Not necessarily with the Lathrop pick up or the Phoenix drop off site. But specifically with the UHaul San Francisco. I made a reservation to have a hitch added to my vehicle ONE whole month before I was scheduled to leave. After two cancellations on the dates, I was able to get the hitch added two days before I was pick up the trailer. I was scheduled to pick up the trailer in Belmont, Ca. The day before I was to pick up the trailer, your traffic people directed me to another location. I asked the "lady",who was rude to repeat the address, upon which she hung up, and cancelled my reservation. Upon repeated calls to the SF traffic site, another person said I swore! My wife standing right there NEVER heard a swear word from me on this call. Again, after repeated attempts to confirm my reservation, I was finally given a pick up spot in Lathrop, CA, 65 miles from the original pick-up site! This B**ch in the SF traffic Control would not repeat what I supposedly I had said to make her pissed off. The whole encounter from the hitch to the trailer pick up was terrible. I will never use UHaul again. or recommend the SF UHaul.. I had no problems with the people in Lathrop or Phoenix locations.JOHN J.
Le client n'a pas laissé de commentaire.ARON A.
Excellent customer serviceEddie J.
Le client n'a pas laissé de commentaire.IVA G.
Le client n'a pas laissé de commentaire.ISAAC B.
Le client n'a pas laissé de commentaire.TAREK A.
Include moving straps maybeGreg Lori M.
Le client n'a pas laissé de commentaire.MELISSA W.
Employees were professional and worked to make sure customers were satisfied.Benjamin T.
Keep hiring good employeegilbert S.
Le client n'a pas laissé de commentaire.BIMAL S.
Highly recommend this facility, clean and no pest also affordable...Alfredo E. | Expérience générale
Le client n'a pas laissé de commentaire.MIRASOL F. | Expérience générale
Le client n'a pas laissé de commentaire.Faiz Riza A. | Expérience générale
I never had any problems while I had my storage here for 7 years. Becky the manager was always polite and worked with me when I was unable to pay my rent on time. I appreciate her and would recommend this storage facility to everyone.CHARLA Z. | Expérience générale
Le client n'a pas laissé de commentaire.ORLONDO P. | Expérience générale
Silver Chase Self Storage was very good to me. I rented a big unit for a fair price. Silver Chase has many services at their business to help with a move. I have rented a moving truck from them on more than one occasion. The office staff has always been nice and friendly and were able to meet all my needs.CHRISTOPHER U. | Expérience générale
The staff was very very friendly. A great placeRick J. | Expérience générale
Rats ate through a lot of my things lost out on hundreds of dollarsDavontae S. | Expérience générale
Always someone in the office to assist.Douglas P. | Expérience générale
Very helpful staff. They helped me out when there were no storage facilities available and I had. Just arrived in town towing a 12ft trailer. I was told that storage was availableG N. | Expérience générale
I didn't give 30 days notice to move out as we moved suddenly. Not only did they not charge me, but they credited me for the remainder of the month. I would rent from them again in a heart beat!CAROL R. | Expérience générale
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