Arrived on a Sunday 10 minutes before close without reservation and And the owners both stayed over late to make sure I had everything I needed took great care of me I'll be coming there every time im in the Stockton area
JASON P.
Customer Reviews for Silver Chase Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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N/A So far so good.
JOSEPH J.Awesome team there, very friendly and they made everything super easy.
EFRAIN Z.Staff were friendly, knowledgeable and well trained
CHRIS L.This location Silver Chase Self Storage was great! The customer service was great and friendly. They answered my questions and got my rental quickly. I would definitely rent from this location again. Merci!
CARLO O.Cindy and Michael are a dynamic duo, they're very acomodating, helped in evry angle of my need, gave me a thorough info and instructions I needed. I'm a very happy customer, Cindy and Michael are a great asset to Uhaul ..I hope Uhaul appreciate their hard work.
VICTOR D.The staff at silver chase storage were very pleasant and cordial. The owner, Becky was very considerate and friendly. I would use them again in the future. Many thanks.
Corazon C. | Expérience généraleHave smaller vehicles that arent gas guzzlers
CHERYL S.I had a great experience dealing with the staff at this facility, very friendly, helpful and they saw to it that what I needed for storage was taken care of. I told the staff on the day I moved out that if I needed storage in the future, this is where I would come back to. Thanks to the staff for the great service at Silver Chase Self Storage Lathrop!!!!
Steven J. | Expérience généraleWindshield mirrors and windows wore very duty. A few minutes cleaning outside would it make a difference
JOSE I.What a great location to rent a uhaul
Paul M.The DropOff worked great but they couldn't believe I had no paperwork
JEFFREY N.My recent; experience with UHaul was very poor. Not necessarily with the Lathrop pick up or the Phoenix drop off site. But specifically with the UHaul San Francisco. I made a reservation to have a hitch added to my vehicle ONE whole month before I was scheduled to leave. After two cancellations on the dates, I was able to get the hitch added two days before I was pick up the trailer. I was scheduled to pick up the trailer in Belmont, Ca. The day before I was to pick up the trailer, your traffic people directed me to another location. I asked the "lady",who was rude to repeat the address, upon which she hung up, and cancelled my reservation. Upon repeated calls to the SF traffic site, another person said I swore! My wife standing right there NEVER heard a swear word from me on this call. Again, after repeated attempts to confirm my reservation, I was finally given a pick up spot in Lathrop, CA, 65 miles from the original pick-up site! This B**ch in the SF traffic Control would not repeat what I supposedly I had said to make her pissed off. The whole encounter from the hitch to the trailer pick up was terrible. I will never use UHaul again. or recommend the SF UHaul.. I had no problems with the people in Lathrop or Phoenix locations.
JOHN J.Excellent customer service
Eddie J.Include moving straps maybe
Greg Lori M.Rien
REGINALD R.Employees were professional and worked to make sure customers were satisfied.
Benjamin T.Keep hiring good employee
gilbert S.The truck was fine, but the windshield was filthy. It had obviously not been touched I a while. It was much cleaner when I returned the truck than it was when I received it.
James Q.I was overcharged....twice the insurance rate and I was charged for moving blankets I never received
Pablo M.Thank you for all the help
MICHAEL D.The best!!!
Benjamin S.It would be helpful to have someone talk through the instrument panel operation including release of foot break, use of AC, location of gas tank, etc. I figured it all out but feel it's important that the customer is certain on how to use them. Merci.
JOANN F.The first threw locations we visited were horrible. The first reservation we had we canceled due to poor customer service. We waited in the lobby for over 15 minutes. We decided to make a reservation elsewhere and was treated much better at the last location. I would not recommend uhaul moving services to those who wish to receive adequate service unless they do their research about that location.
AYOUB F.I well rent from silver chase storage again. They are wonderful people to deal with
STEVEN S.The employees at this location were amazing! We had a stressful experience returning our truck but the gentleman went above and beyond to help us and really turned our day around.
JOSEPH R.The owner was very pleasant and definitely helpful with extending my rental.
PORSCHA G.Amazing service, very nice people, highly recommend
MALIA E.Ron and Becky was amazing and friendly!
RACHEL S.Love Becky
BERONICA P.Smooth return process
SANDY M.great process for after hour drop off
sandy M.I understand when places are understaffed and wait times are longer to be serviced but at the very least I should've at least been greeted or acknowledged when I entered the building. When the time finally came for my turn to be help I don't appreciate it when the person at the front desk just starts asking questions from a distance and assumes I know when she's ready for me to walk up to her desk. It happen at pick up and drop off. Also..with the exception of the customers in the building, none of the employees were wearing masks. This was my very first time renting from u-haul and my overall experience is below average. (It's a bit pricey too)
ZAINAB K.Great Service
HENRY H.Very friendly and welcoming.
Brandon G.Worked with my specific requests and were real accommodating.
Joshua W.We have rented from this location before, and it is the best experience of any previous U-Haul location we have worked with.
WARREN G.Customer service was outstanding
KHRYSTYE B.Great experience. The staff at Silver Chase Self Storage were polite and accommodating. They didn't even complain when I made a mistake with the key. They shared their wifi code with me and were super friendly. I'd rent from that location again!
Valerie C.Nothing The two women there were very friendly and helpful
bernadette L.Aucun
Julius T.Great customer service!
West W.Nothing... was best experience I've ever had with uhaul..... thank you Rebecca .....
Candido M.Independently owned location run by friendly, helpful people
SAMUEL M.Nothing customer service was impeccable. The two young ladies were very friendly and very helpful.
Amy M.The staff was very pleasant and the time to check in/check out was very simple. Would recommend this location to others!
Pali S.Moving truck had a dead battery upon pick up had to wait half an hour for office to open. They were not helpful talked to roadside assistance they ere not helpful. Had to jumpstart truck myself. Had jumpstart a total of 3times thru the day
Manuel D.Excellente expérience
Dannielle S.Cant think of anything. move went better than expected and well worth the low cost.
Richard P.Great customer service, very friendly staff. Will come back again.
Asheur W.Super! Loved my visit, super good people!
Colin B.I was charged for $6 for pad i didn't use
Roland Y.Absolutely excellent! Thank you!
Donald R.Becky and Ron were very nice and accommodating for our needs. Definitely recommend!
Maria A.All in all everything was fine as far as the U-Haul went but upon returning it do you approve the charge that we were charged was approved but the next day U-Haul charged another charge which they seem to know nothing about and won't do anything about so that is where my concern is so I wouldn't recommend U-Haul
DANA D.No improvement needed. Both people helping me were fantastic. They were friendly, helpful, and very professional in the way the paperwork was handled and described to me! Thank you very much!
Marietta C.Truck dirty
John C.