Customer Reviews for SilverCity Mobil
(Concessionnaire U-Haul dans le voisinage)

327 évaluations

9571 Silverdale Way NW   Silverdale, WA 98383

(360) 633-2017

Heures d'ouverture de l'établissement

  • Lun - sam : 5h am à 10h pm
  • Dim : 6h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(360) 633-2017

9571 Silverdale Way NW
Silverdale, WA 98383

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 5h am à 10h pm
  • Dim : 6h am à 10h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Make it more obvious this is a U-Haul pickup location. Had to call and confirm as I had driven past it.

Terra L. 
Évaluation :
3

Was quoted 64 dollars for the rental when I returned it I was told because it wasn't more fuel than I left with I needed to add more or pay the fee that made the rental over $100 for 2 hours just seems a bit excessive

ashley M. 
Évaluation :
5

Trucks alignment was severely off, tons of moving blankets in back of truck. Rear door cables were removed from door offering no assistance when opening or closing, almost injuring myself. I had to deal with this truck due to my time frame and was promised a truck at 9am and then forced to wait till 230pm to obtain a truck at a further distance then needed. Uhaul corporate did not even try to sweeten the deal for me! Could of discounted mileage due to me having to go to a location that was out of the way!!! I'm usually all about Uhaul but this recent rental makes me think otherwise!

kenneth B. 
Évaluation :
1

Had a horrible experience. My rental company booked a uhaul a week out and then was denied so we had to rent two 15 footers on the fly and added hours to an already stressful day

troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
2

see other comments.

JACKIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

It is good to double check arrival location and time.

Bonita B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
3

Didn't know the 10' truck didn't have a ramp. My back is still fucked i won't be doing that again. Location and dealer were fine.

Andrew M. 
Évaluation :
3

I was very unhappy with the fact that I payed a flat rate, then I have to pay for mileage, and then I have to top off your gas! I didn't like this one bit. So no I won't be coming back to you guy! And the van was not very clean it smelled very moldy.

Jorge Z. 
Évaluation :
3

Was 107$ for 4 hours and 31 miles thought the prices were a little much.

Tiffany S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MELODY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
5

Checking in went very smooth, as well as the Return process. The employees were very pleasent, professional, and friendly. The whole experience was excellent. This is the 4th time I've use this site pickup and return. Never had any problems.

bonnie B. 
Évaluation :
5

Have more options for rentals is all thank you!

Alexander N. 
Évaluation :
1

Pretty sure I was overcharged on mileage as the city I drove to is just 9 miles away, plus a little around town. I was charged for 59 miles. The girl that checked me out when I returned the truck was rude, on her phone talking to someone and got snotty with me when I asked her to repeat the explanation of charges. I'll never rent from this place, or uhaul again!

Debbi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
1

Between the online check out/return process and your rude location people, I'm never renting from you again. The online process asked for check out miles and gas gauge reading. Both I corrected to match the vehicle accompanied by requested photo. Upon return, the same questions were asked for miles and fuel and another photo. The app said the miles were wrong and so was the fuel and wanted to charge me $40 for fuel and for an additional 39 miles I didn't drive. The attendant in the store was a rude jerk and told me it was my problem and I didn't do it right and they would not fix it. I called customer service while in the building and the attendant YELLED at me across the store and said it was my fault not theirs and I was wrong. Customer service was notified and they said to complete the rental on the web page on my phone but to click I disagreed with the charges and it wouldn't finalize the bill until someone called me to review it. No One called the next day and the incorrect charge posted to my visa. I had to spend 1/2 hour on hold and call again to argue the entire thing again to get it credited. Not worth the hassle and verbal abuse. Rent with Penske instead.

Adam K. 
Évaluation :
4

I paid for a dolly and blankets but never was in the truck or never did get them but was charged!?

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
1

I dropped off the van and equipment at the drop-off location on April 14th at about 6:45 PM. The drop-off location is a gas station and the clerk, Kelly, was helpful and verified that we were at the right location and took down the information. She was unable, though, to actually do the check-in process on the computer. She informed us that her supervisor, who could do this would be there later that evening and if there were questions he would call. On April 17th we received a bill for another $118 because the van was not recorded as checked in until April 17th, 3 days after we had checked it in. We had to call U-Haul to correct this as again the person with access to the system was not on duty at the gas station. It seems that if U-Haul is going to use gas stations as drop-off and pick-up locations that all employees would be able to perform the tasks necessary. Based on the numerous issues and the inability or unwillingness of supervisors to be able to help address them, I will be hard pressed to use your service in the future or to recommend your services to others.

Charles J. 
Évaluation :
3

maybe don't make the final charges 5 times the sticker price you vultures. I'm never using UHaul again and I'm telling everyone I know to do the same, hope your company finally folds.

Lucas C. 
Évaluation :
5

Ive known an seen the owner for years now he is always the same friendly person. Was so thankful to find out he is staying afloat during the pandemic

Bryan H. 
Évaluation :
2

Clean the trucks. Have helpful people at the rental location.

Stephanie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMBER J. 
Évaluation :
5

Second time renting a truck from here and same great service. The appliance dolly was in great condition and the staff took care of me right away. My only comment would be for this location to add a pick up truck to their line up of rental vans. I would rent from them more often if they had a pick up truck.

Joshua L. 
Évaluation :
3

Nothing to improve the location. It's a gas station. Customer service was good and the process was smooth.

Gabriel H. 
Évaluation :
5

Did the on-line check in and it only took a few minutes to complete the rental agreement. Staff was very friendly and efficient.

Steven M. 
Évaluation :
5

The owner was so nice and helpful

jim T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Collin L. 
Évaluation :
4

No issues with Pick-up of truck. My issues are with Online Check-in and your Scheduling Department. They Suck. Not everyone has Internet and Data access on their smart phone some of us just use it as a phone and occasional texting which come with the phone plan. Internet access costs additional that is not in my budget. You need to put whomever is in charge of your Roadside Assistance in Charge of your Scheduling Department as Roadside Assistance is Excellent.. I will use you for local if I have the need, but I will NEVER USE U-Haul for a long distance move ever again because of your Reservation System, Scheduling and harassment from your schedulers.

Ben Y. 
Évaluation :
1

This location is located inside of a gas station. While filling out the paperwork and working directly with the store clerk, the clerk would have me pause, step aside, every time a gas station customer came into the store. The Clerks were not professional. The truck was dirty, and they did not do a pre or post inspection of the truck.

Michael B. 
Évaluation :
3

Truck hadn't been swept out.

Dale B. 
Évaluation :
2

At time of pick-up the cashier asked me to confirm estimated mileage we would be driving. I explained we had estimated our trip using google maps and it showed 40 miles. I asked if it really mattered that it was exact, expecting that the estimate would be adjusted at the time of return either up or down depending on the mileage we actually drove. She said she was not sure and thought that if we went over our estimate that U-haul charged $4 per mile over. I then asked about what would happen if we only used 30 of the 40 estimated miles. Won't that be adjusted so we are only charged for what we used? She said she did not think so. I then explained that it seemed crazy I was being told I will be overcharged for miles I did not use and at the same time charge 4 times the cost per mile if I go over an estimate. She did not have an answer which was really frustrating and stressful to not know what would apply, even if I had my own suspicions. They should now about the services they are offering in partnership with a company like U-haul.

Ryan H. 
Évaluation :
2

This was a gas station with one attendant. Although he was competent there was no time for him to be away from the counter. The reservation system totally sucks. No one advised me there was a change in the pickup location causing lost time and additional miles.

David E. 
Évaluation :
1

First of all, I dont i understand why when you make a RESERVATION they can change it. They screwed up my dates and truck size (mind you this was directly.through uhaul not the dealer, they were amazing). Its complete crap. EVERYTIME I've used uhaul it's been a nightmare EVERYTIME. When I tried to call today (mind you I asked for manager). She was extremely rude and horrible tone of voice. She tried to flip it on me and tell me it was my fault? Excuse me, she shouldn't be in customer service. You all need to work on your policies.m for someone who has been a loyal customer I expect some understanding. Bot only was I locked out from the drop off location, but the stupid app isn't even working. Tell me how this is okay? Overall poor experience having booked through uhaul directly via. It's made no difference whether I do a short term or long term reservation. Shit customer service. No apology was offered upfront and that is awful. Your manager should be demoted to cleaning trucks because she obviously cant handle customer service. Next time I will dispute any charges if there is a discrepancy

Josiah L. 
Évaluation :
4

The location did a good job with a very very poor set of circumstances created by UHAUL customer service. This reservation was totally miss handled!

Duane O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber G. 
Évaluation :
5

I'd like to be able to pay in advance for contactless pickup. Owner was very helpful though!

Brandy W. 
Évaluation :
4

Agent was busy but the process was easy and quick.

William B. 
Évaluation :
3

The truck needed to be severely maintenance. Transmission did not want to shift.

Heather T. 
Évaluation :
5

Be sure the gas tank is full. Somehow your check system didn't work on the previous renter because I noticed it was slightly lower than full when I pulled away, but didn't think it worth returning for. I only drive 10 miles total before returning, and had buy over $10 worth of gas to get it back to full.

Sondra E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon C. 
Évaluation :
3

The exterior of the van was dirty. The window, the windshield, head bug splatters all over. The hood of the van head poop, bird poop. This place does not do a good job. And the person I dropped off the van too, was rude.

Jonathan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chiquita T. 
Évaluation :
5

The larger trucks were not available so I was given a smaller truck! The customer service agent worked with me to extend my days and provide me with enough extra miles to make 2 trips which was great! I will always recommend U-Haul to anyone who asks! Thank you U-Haul!!!!

Chris B. 
Évaluation :
1

Overall horrible experience, lost reservations, ambivalent staff.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Don't change a thing, everything went very smoothly.

steven P. 
Évaluation :
1

The location was fine. Your website and policies were crap. Will never use you again.

Christie M. 
Évaluation :
5

Nothing.

Kat A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

I received very quick service with both the check-in and check-out. The truck was ready when I got there. This part of the moving experience was painless.

Robert B. 
Évaluation :
3

The online experience is one of the worst I have ever seen. I had to spend over an hour on the phone with someone who didn't know any answers and had to live chat with someone else while on the phone with me. All just to get my account verified. And when actually picking up the van, it took almost an hour to do the process online between all of the verifications that have to happen.

Megan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

Friendly, helpful and knowledgeable staff made the check out very fast! They also were agreeable to our taking the vehicle the night before, which was extremely helpful.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosendo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roseanne M. 
Évaluation :
4

I'd recommend double checking the back of the truck before listing it for reserve. There were often dollies rolling around or cloth mats in the back whenever I rented.

Tasmine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R. 
Évaluation :
1

I called the day before to verify my truck was ready for this morning at 9:30 am, they said yes. This morning I received a call at 8:00 am and said they were over booked and it wouldn't be available until 2:30. When I showed at 2:30 they said my reservation was for 2:45. Which was not true. Then at 2:45 I went back inside and the worker forgot to call me when it was ready. Would not recommend to anyone, not happy with my first ever use of Uhaul.

Kevin B. 
Évaluation :
5

The vehicle check out and check in at the counter were quick. Location staff was professional and helpful!

Alfredo C. 
Évaluation :
5

We did not receive the dolly we ordered, it was not inside the truck.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
5

People in this location are all super helpful and nice

geoffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne K. 
Évaluation :
5

The young lady helping me with pickup at 4 pm provided exceptional customer service!

Terrence R. 
Évaluation :
3

The man helping entered the wrong location for dropping off the truck at destination. There was a closer one by 2 miles that we used before. Didnt realise it till we arrived. Otherwise service was overall very nice. Merci.

Martin J. 
Évaluation :
4

the truck was dirty on the outside, but really cliean inside.

Giovanna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUMAYOWA O. 
Évaluation :
5

OUTSTANDING!! The Truck was ready to go, easy check-in and the truck ran smoothly, which is always a PLUS!! Customer Service Sarah Barnett was truly FANTASTIC!! Appreciate that!!

Wayne P. 
Évaluation :
1

They had no spare keys. When I returned the truck, I turned off the truck and took pictures of the odometer and fuel gauge. I then left the vehicle and accidentally locked the keys in the truck. They had no spare keys and I could not return the vehicle until I hired someone to unlock the truck.

Christie S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew E. 
Évaluation :
1

When I made the online reservation there was no mention of needing a scanned copy of my driver's license. The clerk had no idea how to upload a copy and the first phone agent was useless. Told me to download the app and scan my ID front and back but couldn't guarantee that would fix the issue. I spent an hour trying to get the issue settled while I had movers at home waiting. I left and finally someone on the phone was kind enough to fix the issue and release the rental only to find out at the station that they'd given my rental to someone else which was the issue supposedly. Fortunately they'd just returned it and I did get mileage reimbursed.

Blanca V. 
Évaluation :
5

Very smooth

Dan G. 
Évaluation :
1

I was over charged for milage and told after showing pictures of the odometer that I would receice a credit. I have not received the credit. Whats going on?

Cathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
2

Make sure that all equipment is available and not to charge people for services they did not use.

Charles B. 
Évaluation :
3

I almost didn't rent from here because every review was a 1 to 2 star. The staff was really nice but I literally reserve this truck with blankets two weeks in advance and I got there and they expect me to drive 10 miles to another location to pick up blankets because they gave mine away. Needless to say I went without blankets I almost didn't rent from here because every review was a 1 to 2 star. The staff was really nice but I literally reserve this truck with blankets two weeks in advance and I got there and they expect me to drive 10 miles to another location to pick up blankets because they gave mine away. Needless to say I went without blankets. I feel like they should've went above and beyond to make sure I got those and instead of sending me they should've had them delivered to me to make sure I was satisfied since it was their screwup. Overall it was fine!!

Tracie N. 
Évaluation :
2

When i picked up my truck it was trashed inside. Fuel tank was at empty and passenger window was open while it rained.

Carlos S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
1

The computer kept restarting so the lady had to input all my information 3 times before it worked!!! On top of being a gas station she had me keep waiting so she could ring up the other customers... I ended up having to wait almost an hour each time inside..1 to get the truck and OVER and hour just to return the truck! Yes it's a Convenient location but the system there is bad!! The lady was nice is about the only positive feedback I have...

jessica E. 
Évaluation :
5

The van was not well maintained, you need to fig about it.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
3

Truck was full of moving blankets I didn't request. Was charged for gas even though I returned it with exactly as much as it had when I left. While checking back in the clerk kept stopping to help other customers instead of finishing my transaction.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
3

Location was convenient. The whole phone sign-in was tedious and lengthy. Also, since there was no U-Haul employee and the customer is essentially doing U-Haul's job, I figured that would be reflected in the price. The $29,99 price is reasonable. The additional $.99 a mile is ridiculous! Plus it's a real job to decline all the BS extra's !

Mike L. 
Évaluation :
5

The location is very confusing, it took me awhile to find exactly where to go.

Jacob P. 
Évaluation :
1

Maybe suggest that the person fold the blankets upon returning them instead of being a dick, and charging them $120 for it.

Ryann R. 
Évaluation :
2

Too many unlisted fees. Thought I was paying 19,99 a day and taxes for 1 day service. Used it for 2 days and filled the gas back up and ended up costing $200. Never using uhaul again. Miles shouldnt be that expensive, and environmental tax? What the hell is that? Might as well put a seatbelt tax, and using the radio tax on top of that. Ridiculous.

nicholas J. 
Non les évaluations ont été soumises pour cet établissement.

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