Le client n'a pas laissé de commentaire.mohamed H.
Customer Reviews for Silverlake Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Edward J.
The lady who rented me the truck didn't ask me about coverage and just added it without my permission. She didn't document the rental so when I went to return it the next day they didn't even know the truck was rented and she gave it to me with very little gas and it smelled like someone smoked inside. She was grouchy and I probably won't rent with ibaul after this bad experience.David G.
Get a bigger area. You have to move the truck in order to park your vehicle in its place while you use the truck. The place is so tight it is hard to get in and out. The clerk was upset with me because I pulled into the lot to return the truck from the wrong side and he had to move it to its spot. I don't drive anything bigger than a pickup truck so my nerves were already shot driving the big truck, I did my move completely alone, I was tired and sore and he wanted me to park the truck in the right spot, I told him I just could not, I don't think I can park it in such a tight space. Of course, he ended up moving the truck, I did apologize but his attitude and body language told me enough that he was pissed off. The clerk is not the reason I wouldn't recommend a friend to this location, it's where the location is---would be the reason. No separate parking area for customers that rent a vehicle. The space is tight and small on a very busy street.Barbara W.
All is nice and well organized!Habtamu K.
Le client n'a pas laissé de commentaire.Logan W.
I'm still missing $100. They took $179,05 and the bill only came to 79.05. They took an extra $100 and they wont give it back. Investigation opened.Andrew D.
Le client n'a pas laissé de commentaire.Douglas K.
No blankets were available at this location despite them being selectable for purchase, but I was refunded so not a big deal. Otherwise great experience on a short notice rental. Merci!Kyle S.
2 things. I reserved a van but there was no van available. Thankfully the staff was able to rent me the truck there. When going to fill gas tank. The gas line had been cut and leaked all over. Very scary. Customer service was excellent. MerciSarah H.
The Gentleman working the counter is one of the friendliest , nicest sales person's I have encountered in a long time. He was super nice, knowledgeable and went above and beyond. That's how Customer Service should be!!! Will definitely visit this location again over the other Everett locations I rented U Hails from!!Natascha A.
Easy returnNannie L.
Please don't call your other customers assholes like they did to me 3/21/22 at your Everett location.Edward S.
Le client n'a pas laissé de commentaire.CORNELIU C.
Le client n'a pas laissé de commentaire.DOUGLAS H.
Le client n'a pas laissé de commentaire.Margaret A.
Le client n'a pas laissé de commentaire.JON S.
Le client n'a pas laissé de commentaire.JAMES B L.
I went to check in on my phone and then had to check in, in the office. You guys charged me twice and I was told I would be refunded in 3-5 business days. Why have the option to check in on your phone and I pay on my phone then have to pay again in the office? The truck itself had a low tire pressure light I had to pay to put air in it. I mentioned it to the lady she said it's fine and was delivered that way. Was given the truck at half a tank so was told to fill it up. I should be refunded the 70$ I payed to fill up the truck since I didn't use half a tank of gas. It has a full tank. This was by far the worst experience ever, moving is stressful and this didn't help.ALEXANDRIA W.
Le client n'a pas laissé de commentaire.RICARDO R.
Le client n'a pas laissé de commentaire.KENNETH M.
Everything was good the truck was very cleanHERBERT T.
Le client n'a pas laissé de commentaire.michael W.
Le client n'a pas laissé de commentaire.Angela M.
They were out of some of the dolly equipment that I requested, but they were very accommodating and went above and beyond.Melanie M.
I definitely will be telling everyone this is a great place to get a rental fast easy check out .ANGELA M.
It was a great customer service experience and knowledgeable the way I was treated as a customer was great thanks for everything you helped service was awesome!Angela M.
Le client n'a pas laissé de commentaire.VICKIE K.
Maybe look at extending hours to open a little earlier if it is cost-effective. - 9 amFRANK I.
Good customer care! Was afraid i was charged for a miscellaneous charge, but was reassured early that no charge was made. Merci.WILLIAM C.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.TRYSTAN R.
The U-Haul service line is a mess (botched 2 reservations) so I connected directly with the Silver Lake site and they were great.Judith M.
Staff very friendly... no wait time! Easy in and out experience!Milton S.
Le client n'a pas laissé de commentaire.TAMRU W.
Le client n'a pas laissé de commentaire.John L.
Reserving with this location directly has been ideal. Online reservations where planners change your location on a whim is a nightmare. Online customer service is extremely unprofessional and is held accountable by Uhaul. This location in comparison is stellar.DANIEL G.
Le client n'a pas laissé de commentaire.TRAI N.
Le client n'a pas laissé de commentaire.Greg E.
Great breakdown of costs and feedback well received instore. Excellent emplacement!OMAR O.
You have friendly helpful staff. thank youKIMBERLEY K.
In my opinion no improvement needs at this time. Everything was great.MOHAMMAD A.
Return after hours very difficult.BARBARA D.
People were very helpful. Needed a van to move a single chair and it was so easy. Everyone was nice and helpful.WILLIAM P.
Le client n'a pas laissé de commentaire.DAN U.
Quick - Easy and accessible.DANNY C.
Le client n'a pas laissé de commentaire.william W.
Le client n'a pas laissé de commentaire.Cheryl B.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Suzanne K.
The truck was filthy inside. Lots of dirt on the floors, dirty windshield and dirty seats. There was even a partially consumed bottled beverage in the door side pocket. This truck should have been checked and cleaned - clearly was not.Troy E.
Very nice clerkJames A.
Le client n'a pas laissé de commentaire.Andrei G.
friendly staff, good customer servicePani P.
We reserved the truck online for 2pm, when we got to the place to pick up the truck there was no one in the office. We waited till 2:30 when they finally showed up and policy stated that we were supposed to be reimbursed 50$ if the reservation doesn't match what you make it for. The lady working at the time said that she didn't have to honor that policy because the computer shouldn't have let us book the reservation while she was on her lunch but that's not my fault nor should I have to have known that she was going to be on her lunch break at the time I reserved the truck. We didn't actually get to take the truck off property until 4:36pm. That's 2 and a half hours past the time I made the reservations!! What a waste of my time!! On top of all this I was over charged 30+dollars for god knows what, my receipt reflected that the truck was returned the next day when I personally returned the truck the SAME day of pick up, and not only that but I was also charged 14$ for gas when the truck was returned with MORE gas than what it had in it to begin with. I will NEVER use U-hauls services ever again!!!!!!felina S.
The trucvk was clean and ready to go. The manager was very friendly helpful. I will use this location again.Lloyd B.
Le client n'a pas laissé de commentaire.KATHY S.
Le client n'a pas laissé de commentaire.ALI REZA S.
Le client n'a pas laissé de commentaire.STEVE S.
Le client n'a pas laissé de commentaire.ELISABETH R.
Laura was awesome and so incredibly understanding and helpful. I would absolutely recommend getting a UHAUL truck from them.Keegan N.
Le client n'a pas laissé de commentaire.James W.
You made it super easy. Had a truck in a matter of minutes and was on my way.Susan W.
The truck we rented was very dirty both in & out. There was mud all over the floor boards,on the interior door handles & smelled like smoke, the outside looked like it had been driven thru the mud. The clerk said that it was typical for these types of rentals & that it had been raining . It has not rained here for almost 1 week. Very disappointed with cleanliness of vehicle.Robin L.
Laura is great! She went above and beyond her normal duty to make sure I was satisfied and not in a bad position upon returning the truck I rented. I had a question upon returning the truck and Laura took the initiative to get me an answer on a question I had. She could've very easily said no and told me good luck with my dilemma. When she reached out to Her regional manager he was open minded about helping me through these hard financial times. Nobody has it easy these days and the UHaul corporation took that into consideration during my experience with their team. A BIG Thank You to Laura and her regional manager Jason. They worked as a team to ensure my situation, given the circumstances; played out so the business side as well as the customer were completely satisfied. I will definitely refer this location in specific to friends and family throughout Snohomish County. 5 Star's from me:)Brent S.
Staff who helped me was great! Very friendly and helpful when I needed the rental van on short notice! Merci.KYLE W.
The truck had issues on the highway, the interface was slow on the web and it required putting in multiple points of info. Not a good experience.John H.
Terrific lady-very pleasant and helpfulRobert E.
U-haul is the best thingSopie O.
Le client n'a pas laissé de commentaire.Ernest P.
Thank you so much for all the help! Customer service and information was excellent!!MICHELE G.
Le client n'a pas laissé de commentaire.Patricia T.
All three employees we interacted with were super friendly, helpful, and welcoming. Merci!christopher L.
Offer straps, blankets and dolleys before you payGlenn N.
Le client n'a pas laissé de commentaire.Alezandra T.
Friendly service. Easy bookingPeter N.
Location for pick up great Uhaul policies confusing and inadequate.Anders P.
Online Return process is too complicated (UHaul online site could not determine my location)....so had to drive an extra 70 miles Monday morning to Confirm Return of Unit. Why not: write mileage on slip, put keys & paperwork in night drop box....like ALL car rental firms?? Location, unit & price are great. Your online return is a fail. Ric Farden 425.268.2550Eric F.
Le client n'a pas laissé de commentaire.Darren H.
The rep was very helpfulKameswara K.
I showed up at 1:07pm to drop off UHaul. Note on the door said they had to run to the bank and would be back at 2:15pm. I wasted an hour of my time because of that location. I put a few extra miles on the vehicle because I didn't want to sit there an hour. I'm still upset about it. I would have gone to a different location had I known this.phillip T.
Laura went above and beyond to help me with my move.Alexander C.
Le client n'a pas laissé de commentaire.Alisa W.
Le client n'a pas laissé de commentaire.MARIA A.
Very nice lady behind the counter extremely knowledgeable about how the cell phone reservation system worked and made my rental experience easy!James A.
Add parkingROBERTO G.
You guys are perfect. thank youTIGIST D.
Le client n'a pas laissé de commentaire.Suzanne K.
Great location next to Costco. Rental experience went very well.Gregg D.
Le client n'a pas laissé de commentaire.Hans H.
Le client n'a pas laissé de commentaire.Anthony T.
Customer service manager was great. Thank you!William T.
Le client n'a pas laissé de commentaire.Neil H.
Just make sure vehicles are in tip top condition.Manuel A.
Nothing. Was a straight forward rental with easy process to check out/in the truck.Alan O.
Le client n'a pas laissé de commentaire.Tony R.
Le client n'a pas laissé de commentaire.Larry E.
It might have been nice if the Van was cleaned.Teresa T.