Customer Reviews for Simon Oil
(U-Haul Neighborhood Dealer)

Évaluation :

2

I was charged for a rental I didn't even use! It showed that I didn't use it? Miles were only 3 miles which showed that I literally took it around block and brought it right back, b/c I no longer needed it! Gas was also the same! They didn't ask any questions! They just said my card who's be charged

Évaluation :

1

Scam

Évaluation :

2

Vehicle was dirty

Évaluation :

2

The inside of the windshield was so dirty I couldn't see while driving on a highway when the sun was setting. I was very frightened as there was construction and I couldn't pull over. I was practically driving at a high speed blind. The dirt was not on the inside. I used the windshield washer and wipers several times. I have rented 3 moving trucks from uhaul in the past couple of months. This was my worst experience with pick up from this location. The process took very long as the cashier had to check out customers while I had to keep stepping to the side waiting. I highly recommend pick up from Empire Tire in Oak Forest on Cicero Ave. The trucks I picked up. Were clean and the puck up process was quick, friendly and professional.

Évaluation :

5

Le service à la clientèle était génial. Fast quick and friendly

Évaluation :

5

Quick, fast, 24 hours a day. I love this place, as long as they keep a 5x9 with trailer on hand I'll be there every weekend

Évaluation :

1

Receipt said 70,47$ & got charged 159$

Évaluation :

1

I was supposed to pick up a utility dolly along with my trailer but this location did not have one available. As a result I had to go to another U-haul location 20 minutes away to rent one at a higher cost. In addition, the person who rented me the u-haul trailer spoke very poor English and he was very hard to understand. After I left the location and when I got home I checked my receipt and noticed that I was charged for the utility dolly. This added unnecessary stress to the entire situation as I had to call U-Haul to get the situation corrected. When I attempted to call the gas station where I picked up the U-Haul no one picked up. However, even if the man picked up I would not have been able to communicate with him so that's why I called the U-Haul number. I would not recommend this location. This was not the location I was supposed to pick up the trailer but my preferred location did not have a trailer available. Why U-Haul would send me to an alternate location where there was no utility dolly for me to pick up does not make sense. .

Évaluation :

5

Nothing. All seat

Évaluation :

1

I was charge a fuel charge of $30 and 8 dollars for gas. I replaced the gas I used. I drove 9 miles and and put nearly two gallons of gas in. Absolutely unexplainable

Évaluation :

3

The interior of the trailer had dirt inside and two hours into my trip the tire blew out.

Évaluation :

3

Not have your location in a seedy gas station, where the operator barely spoke any English

Évaluation :

2

I ordered an appliance dolly online for$10, however when I arrived at the rental location. The gentleman there told me that he didn't have an appliance dolly there, he said I could use his "PERSONAL" dolly. Which was orange & had U-haul written all over it! He then said I could use the dolly at no cost, which was a LIE! he charged me $7.00, plus the $10 charge for the appliance dolly which he didn't have. Then on top of that he charged me an additional $10 for furniture covers I NEVER ORDERED! So I was charged $27 in extra charges.

Évaluation :

1

The Attended Took my card to pay for the Insurance I had opted for. He later Lied and said the reservation attendant did that, the receipt says otherwise. It's not the money, its the principle