Rickie W.
Le client n'a pas laissé de commentaire.
Évaluations des clients Simply Elegant Event Rentals LLC
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Témoignages des clients récents de Simply Elegant Event Rentals LLC
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WYETH B.
Since location was not provided - the first location on internet (Live Oak) did not exist. The second location on Gum did not exist. The Trolley Road location cost additional miles and two hours of our time. Since we fueled up prior to first location, you charged us additional $111.93 for fuel and extra miles. At the Lexington pick up location we were allowed 136 miles per truck. At the drop off location they only allowed 116 miles per truck. We had already added $46 of fuel when discovered first two locations didn't exist. Not a good drop off experience. UHaul should provide a destination drop off location!!
Winston M.
Staff is friendly, accommodating and a pleasure to deal with.
Suzanne K.
Lady was great with reservation. Only negative was van was dirty like a construction worker rented it the day before. Front and back were dirty and hair on seats. Otherwise good experience.
JUDSON C.
Equipment was very clean and the customer service was excellent!!
Annie M.
The ladies in customer service that helped me were awesome.
April L.
I reached out and sent pics because the truck had food on the side of the doors and water in the cup holder that I had to clean out and had the tire sensor on... NO ONE EVER REACHED BSCK OUT OR COMPENSATED ME.
Nicholas M.
Nothing at this time
Kwandi W.
Everything went very smooth and I have no complaints.
WINSTON M.
Equipment was dirty, inside and out. had to remove aerosol cans and other debris. Equipment handled well. Tire pressure and engine oil change lights illuminated and stayed on. When questioned, was advised that U-Haul maintains vehicles appropriately and do maintain maintenance schedules. No concerns here. Overall, a fair experience. The price is right as well.
Kennice G.
The equipment was clean as far as no trash in the truck. However, with COVID-19 I believe every truck should be disinfected and wiped down on the inside. My truck was not wiped down on the inside.
Myra H.
Nothing to improve. People were professional and made it easy for me to start my move.
Larry M.
Drop off location closed had close ticked on line put equipment front of truck locked truck, key in lock box
SHERLIN H.
It was an easy rental and the folks at the location were great. I had to sweep out the back of the van before I loaded my belongings, and the oil change light was on for maintenance.
KENNETH N.
The sales rep was not friendly as well as the truck tire went flat the first day which when I checked it out the sales rep saw the note given by the truck about the tire needed air
KATRINA A.
Give better customer service over the phone and in person!!!!
DOUGLAS R.
Very helpful and all wearing masks
Tim Q.
The 24/7 pick up and drop off is a little difficult to use.
James F.
They were in a hurry to close for the day when I rented truck. The app didn't work to return the truck and uhaul wasn't any help over the phone either. Otherwise truck served its purpose.
Yi-Lin Y.
The check in process took too long. I arrived a few minutes before 0900 and finally got my truck at 9:43
LARRY T.
I had a 10:00 appointment on Saturday, July 25th. My truck was 45 minutes late. I was told at 9:55 that the truck would be 30 - 60 minutes late. I feel I should be compensated for having to wait 45 minutes on my truck. I ordered my truck 10 days before I needed it. Thanks, Larry
roger Q.
Windshield, windows, & mirrors were very dirty & not cleaned.
Andrew S.
The staff at Elegant Rentals are extremely nice and helpful.
Michael A.
The reps were helping people on the phone who were calling in before taking care of the clients who had been waiting before the store opened to get their rentals and get moving. Either have someone who is dedicated to handling the incoming calls, have the incoming calls hold until those who were waiting before them are served or let the call go to voicemail and return the call ASAP.
KEM L.
Would recommend them any day if the week... very very nice and easy to work with!
Aj. C.
The on-site registration process was long (15 mins) and I was not told to have my passport or printed lease available. My rental was early in the morning, so no alternate contacts were available for a phone call. I wasn't informed that I would need and of this for verification. Had I known ahead of time, I would have made those arrangements. The rental I received smelled like urine, but the app would not allow me to submit photos and mark the cleanliness unsatisfactory. I had to mark it "clean" just so I could continue with my rental. The rental location was only open 2 days per week, during the pandemic, so no help was available. I may consider renting a U-Haul again, but I will not use the rideshare service again.
Jeffrey R.
Second time that I have rented from you and no dolly on the truck when I picked up. Girl working inside said we don't have any dollies. The move took longer than expected due to not having a dolly.
Francisco T.
There is nothing for me to say! It was easy and fast and the people were so friendly.
Kristin T.
Truck was dirty used own wipes to clean especially during covid
Brett G.
Ensure that the trucks are clean before renting the out again.
Robert B.
The mobile phone pick-up was a little more in depth than anticipated. It took more than 25 minutes to complete the reservation even after I had pre-registered.
Michael B.
Great experience from start to finish!
joseph S.
The return process was very poor. We had to visit 3 drop off sites. The first location was closed. The second location discontinued rental and drop off business (Uhaul web page must be updated regularly). The third location was not manned we were not comfortable dropping the trailer without had copy documenting our release of liability.
PHILLIP P.
Took a long time getting my information in the system, and I was just handed the key and pointed to the vehicle. I wasn't told what to look for or check. Checkin would really suck if you don't have a smart phone with data. The turn in video should be available to watch before you take the vehicle. Give checkout a C, and checkin a D.
Melva G.
The fat ass white lady at the counter was very rude when I returned the truck. I needed to ask a few questions about the items that I rented that wasn't on the truck and that gas meter was lower than where they indicated on tag. I did include a photo online of accurate gas in truck.
Elesha T.
Improve the app it's trash.
mark K.
Web direction not function in some ares
Felicia K.
The truck was clean, however it pulled extremely badly to the right. It felt dangerous to drive, which is why I returned it so early. Also I requested a hand truck that wasn't there, I'm assuming maybe something to do with the pandemic. However, it would have been nice to know because I was moving large pieces of furniture and washers and dryers. Check in was easy enough
Charles D.
I wouldn't recommend Uhaul to anyone. Screwed up reservation screwed up return screwed up bill
George F.
None
Scott E.
Nice lady there
Kimberly N.
Wonderful Staff!
Mercedes H.
Maybe just have more 17 foot trucks more available.
Robert H.
I was charged $14 for insurance when I received my final invoice and I had declined that coverage.
Evelyn C.
I would have preferred to pick up truck closer as there was a uhaul rental across the street from me. I accrued more miles picking up and returning than was necessary. I felt that was not fair and was disappointed.
Arthur B.
Friendly and courteous staff.
Kimberly O.
I'll never use uhaul again. I reserved a truck online 3 days prior to needing it. Upon arrival the location was closed and I had to call customer service. I waited on hold for 20 mins and was finally told that I had the approval and would receive an email with the lockbox code and location of the keys. I waited 1.5 hours and called back. They told me to log out and log back in so I went back to the uhaul place and loggged out then in again. Still nothing so I called customer service again and they were unable to help so I canceled the order and went to another location that was open. The only truck available was a 10ft so I got that one. Once I arrived home I saw it didn't have a ramp so I came back to the location to drop it off and they charged me 60.00 for 1.5 hours....never again
Marion P.
The young men inside were rude on the phone with me and when I got to the store.i didn't even get to open the door and the you g man opened the door and walked half way out and said can I help you before I even walked in the door. I felt rushed and Didn't even bother to get the rest of my list I had needed. Then he put a dolly in the back so as I'm driving the thing is sliding back and forth he didn't tie it down or strap it to anything. I will not be returning to this location to use uhaul again the workers are rude and rush you.
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