Tire blew out 15 minutes from our location. Had to call for help because the tools supplied did not work. I was told we would get money subtracted from our charge for the trouble but this did not happen. U haul was our worst experience to date. My email is rhineranch@hotmail.com
John R
Customer Reviews for Sitzes Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The mobile phone process needs to be easier
Dolores JFor whatever reason, the online pickup option did not work. The manager at Sitzes was helpful and took me through the process in 10 minutes or so.
John TYour rates are too expensive. It should not cost so much extra per mile to drive your vehicles, especially since the expectation is that the vehicle is returned with the same amount of gas as when it left. Though the experience with the local Uhaul dealer (a local storage facility) was great, I would never recommend your products due to the ridiculous cost associated with them.
Nicholasq WHaving to do pictures when I returned the truck late at night was a little scary so maybe shorten that for late night returns somehow
Libby SThe customer service was wonderful and made the stress of moving so much easier I couldn't ask for a better experience or friendlier person
Lisa GKeep equipment in Good running order.
Floyd TDebbie was sweet and very helpful!
Tony SOnce again UHaul finds away to overcharge their customers. I will not ever do business with uhaul again!!!
GINGER BDon't understand why I had to call a answering service first to see if this location had a truck I needed.
BARRY SDon't charge people for things they didn't approve. It's so unprofessional and basically stealing. I will not use that location In the future ever again consider it a total loss of business. U-Haul needs to fix this but never will cause it hurt there bottom line. Just shows they care alot more about the money then there customers.
Gavin CThings went really good!
Trenton FGreat experience. Friendly, helpful service.
Isaiah UMs. Debbie is a gem. All was great! Emergency info listed everywhere, manual inside the truck! Tire pressure warning came on but all the pre-prep made it a smooth experience. Will rent again.
Maya Wvery good experience. I was in and out in a jiffy Jay
Jay HThe lies you tell! 19,95=51! Mucho Dishonest!
David BDebbie is so sweet and accommodating. She's the reason I always pick this location. It seems that most people don't care and customer service is absent! Debbie absolutely takes care of you and you can tell that she appreciates the business.
PAULA CAgent was quick, kind and professional
Robin SMake sure that the site and corporate car are working together. The use of a combination lock for the truck combination was not known by the car and we also had to wait 45 minutes to get the site person to remove the lock. Also, the truck had two windshield cracks when we received the truck. This was a serious safety concern. Finally, the lack of any paperwork made communication with your car very difficult.
Fred SThe old lady needs to stop having sexy talks on speaker phone with her lover. Totally unprofessional plus she did not check in my unit for 2 days after she got it. Guess she was having phone sex
Erin BPersonnel didn’t know the truck was coming in, but maybe that was because I brought it in earlier than expected.
CHRIS JWhen I picked a location for the truck I wanted, u-haul had me sent to another store miles from where I lived. So in other words, my truck was not ready and available for pick-up at my original pick-up even though I was told it would be.
Niki ENo problems with drop off. Nice people
Cathy HThe staff at Sitzes Self Storage has made this experience every bit the 5 star rating. They have restored my faith in humanity and businesses as a whole. This site deserves some serious recognition for customer care and service. They are making the U-Haul company shine.
Jason CMy contract says I was charged a $10 CDW coverage. I did not want any insurance when I rented the truck and signed the form declining coverage, I emailed the uhaul office and have not heard back. Please call me or email me back to explain the charges.
Andrea PGreat customer service!
Sean WTell people not to worry about filling up with fuel before returning the vehicle, they're going to get charged for it anyways. Total B. S.
Terry Hal went very well
Jon SExcellent service.
Blake BI declined the insurance when I reserved the truck online, but I was charged for it. I should have read everything I was signing. It was a pleasant experience otherwise.
Matthew RNothing really. Great customer service.
MIKE YI picked up the Uhaul at a different location.
BETH SAUCUNE
JOHNNY CReturned a day early with no problem.
Laurie BI got charged $28 when I drop off truck at kingwood tx location for cleanjng. Truck was clean and roads were clean. I got truck with 3/4 fuel and I returned even more. Yet windshield were so damn dirty from tree sap that wipers couldn't work properly to wash it off. I spent more than 3o min scrapping it and washing it to be able to drive it 400 miles. So I got charged for shit truck. I want reinbursement of $28 that I got wrongfully charged today. Gave me my money back !!!!!
Tihomir KSitzes Self Storage was extremely professional, clear on the details, and timely with all evolutions. I am grateful that they helped me out with my needs of getting my belongings squared away. They've got my business next time as well.
Bruce RGreat to do business at this location. Very friendly and helpful.
Bryan HWe got charged for an extra day and when I booked online it said we would have it until the 2nd and that is when we returned it. Not real happy about that. Also has to drive to a separate location to pick up the car dolly we ordered which was very inconvenient.
DANIEL MVery quick & helpful experience! Thank you!
Jennifer KThe computer system was very slow but the lady in the office still facilitated everything very well.
BILL Rthe vehicle was not equipped as promised did not include a trailer hitch. I was not offered any compensation for the fact that it was not equipped as described. I am very dissatisfied with the customer service as well as the vehicle
TONI PDebbie at this location is great! She goes above and beyond to make sure everything is done correctly.
guy v