Customer Reviews for Slade BP
(U-Haul Neighborhood Dealer)

974 évaluations

524 Reisterstown Rd   Pikesville, MD 21208
(No Customer Parking)

(410) 653-0862

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 653-0862

524 Reisterstown Rd
Pikesville, MD 21208
(No Customer Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 7h pm
  • Dim : 7h30 am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Yoav E. 
Évaluation :
1

Remit was the cashier and representative. He was disrespectful, rude and a total Jerk. His stereotypical comments were insulting and unacceptable. I reported the incident to the owner and received a passive response. I will never go back there to purchase or rent anything. Including gas. This business does not deserve my patronage and I will share my horrible expert with others for years to come!!!

gordon H. 
Évaluation :
1

The guy over the counter was nasty and rude. Will never recommend this location.

Shawnay B. 
Évaluation :
5

Service is excellent...no improvements to add.

Lillie T. 
Évaluation :
4

Online process is not user friendly. Webpages have a hard time loading and attaching pictures. Lots of dirt and dust inside trailer.

Janie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deone M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Takiara W. 
Évaluation :
1

They gave my uhaul to someone else. Had to wait almost an hour to be helped. The man working the register for the gas station was also the uhaul agent.

jean T. 
Évaluation :
1

Your attendants on both days were very lazy, didn't feel like doing their job in any appreciable way and were down right rude and disrespectful. It was a very horrible experience I've had with any company.

Ngozi D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ngozi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michoel S. 
Évaluation :
3

The app check in didn't work, so I had to go inside.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ilona W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan D. 
Évaluation :
1

I habe a picture of were where the gas was when i picked it and refueledthe van back just as it was buy i was still charged for gas.Also, i brought the truck back right before the time i took it and they still chargedme another day claiming i past the time and the time they said they said they gave me the key i had not even met with them. They were dubious, rude and very unpleasant. I have pictures to show as proof

Immaculate A. 
Évaluation :
5

Everyone there exactly what it what is it done no problem everything went smoothly

xavier W. 
Évaluation :
1

Offer mandatory customer service education to representatives. Give legible itemized receipts to customers. Estimate should be in USD not pound. Equipment gave no option to decline insurance, why? Just terrible customer service. If i didn't need the truck i would have gone elsewhere.

wendys C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakisha B. 
Évaluation :
3

Worker was very rude when asked questions. He was rude to me and rude to another customer before me asking about a rental. He was the only downside to my rental experience.

Gail R. 
Évaluation :
4

On Thursday, 5/26, I reserved a 10' truck online, reservation # 22573863. I received an email confirmation on Saturday, 5/28, that there were no trucks available at the BP Slade #41266 location, and my reservation was moved to Frederick MD location. On Sunday morning, the day of my move, I went to the BP Slade location and rented the truck that I thought I rented on Thursday. They were very accommodating. When I got the truck the gas gauge was right before the 1/2 mark. When I retuned the truck I put in gas till right after the 1/2 mark. The attendant said the gas gauge was at 3/4 when I took the truck originally. So I took the truck and put an additional $32,38 of gas to get to the 3/4 mark because I couldn't prove the gauge was at before 1/2 . I got home and searched my cell phone and found the screenshot of the gas gauge at right before 1/2. I went back to the gas station and showed the attendant and he said the system showed I changed the gas level from before 1/2 to 3/4 before I left. All I did before I left was add $72,9 of gas to fill the tank. I want a refund of $32,38 for the additional gas that I didn't have to put in.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rahmatollah B. 
Évaluation :
5

Excellent service and truck was fully functional. A++

Craig N. 
Évaluation :
5

Worked like a charm. Truck was there ready and waiting when I showed up. The service was fast.

Dan G. 
Évaluation :
5

Service n reservation process excellent return was Haskell free n great customer realation

IVORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
5

Great U-Haul location. Excellent service

Clarence M. 
Évaluation :
1

Worst customer service ever. Location is horrible will never rent from there again

turcios A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
5

Great Service. Excellent employees. U-Haul was in excellent condition.

Clarence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
2

Customer service was way below acceptable.

Daniel G. 
Évaluation :
5

Excellent and valued employees

Clarence M. 
Évaluation :
5

I am completely satisfied with the service provided and the excellent human relationship skills demo. Thanks

KALLAAD W. 
Évaluation :
3

Rude representative. truck very old. made very loud noise

Avrohom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
2

Customer service is very suspect.

ERIC O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Day V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURTON R. 
Évaluation :
1

Poor Customer Service, over charge my rental. Would not recommend this location, go somewhere else

Donte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone B. 
Évaluation :
5

Very helpful attendant

CATHERINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yves J. 
Évaluation :
3

I bought the key into the business to return the truck, The clerk took the key back out and left the key in the truck and asked me to go get the key. Okay. I am ok with helping. Then I was asked to move the truck from where the sign instructed me to park it. So back out I go. It was a lot of extra for moving day. He was courteous enough but should be more prepared to help customers. I rented a uhaul storage unit on Washington Blvd in Baltimore and they were more than amazing and super helpful.

Debbie A. 
Évaluation :
2

Employee was rude

Cynthia C. 
Évaluation :
4

Van was ready at the time of reservation. Attendant (Dante) was very helpful during checkout. Very easy reservation, payment. & checkout through mobile app.

AMY T. 
Évaluation :
3

There was problems with the key. It would not come out easily. The truck had several failed starts, and has the engine light on. At times I was fearful of being stranded with the truck.

Avraham L. 
Évaluation :
3

Meet customer expectation, the process was not as simply as indicated and the items I ordered was not in the truck and they did not have one of them in stock. The employees at this location were not very welcoming

Annmarie G. 
Évaluation :
3

Customer service. Also the truck didn't seem very well maintained. It felt off balance while driving. The crank to open the driver window was missing a part and made it hard to open and close the window. Seemed like the truck had see better days.

Nerissa A. 
Évaluation :
5

No complaints... Total satisfaction..

KALLAAD W. 
Évaluation :
1

They were rude. First truck they tried giving me was loaded with junk. So they tried making me sit around a wait a half hour so they can empty the junk. The second truck they gave me has cigarette butts in the front of the truck. Really gross experience.

MENACHEM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
4

Everything was quick and easy I have no complaints

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHMATOLLAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MiYarnie J. 
Évaluation :
4

The mobile check out procedure is ridiculous. Requiring three or more forms of identification (including a passport or calling an employer) is overly burdensome for a local rental. I almost spent more time on the check out than I did driving the truck. It literally took me almost 20 minutes between verifying who I was via email, entering a code, and then having to submit pictures, etc. before I could get the keys and then submit more pictures, etc. to drive the truck. Easy for you. Not so easy for the renter.

Neil R. 
Évaluation :
5

Was able to walk right in and rent a van. Was very pleased with the service.

NATASHA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
2

When will you be returning my 160 deposit?You can not take a deposit, this was the first time I have to make a deposit. SMH

DEVERE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharese T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY G. 
Évaluation :
2

I have rented UHaul's from this location before and have been very satisfied. The owner and manager of the BP are very helpful and efficient. However, this time, a new clerk gave us very poor service. He yelled at my daughter and I when we asked to see an itemized list of the charges before we left because we had trouble pulling up the email on my phone. He kept interrupting both of us, telling us we should have checked the email, that he didn't want to talk to us, and he never apologized when I told him I felt he was being very disrespectful. If he is there the next time I need a UHaul vehicle, I will definitely cancel my reservation and go elsewhere!

FRANCINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtneye D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORLIN R. 
Évaluation :
3

Excellent job Thanks a lot for your service

Clarence M. 
Évaluation :
5

Thank you and I appreciate your business

RAKY C. 
Évaluation :
2

morning pick up attendant was ok but the evening attendant was unfriendly and made me wait over 30 min to return the truck. the truck was clean but had over 125 000 miles and the engine sounded like a Sherman tank. I got less than 6 miles to the gallon. I did not find the uhaul app helpful. Most of the information ( driver license #, photo of the license and driver should have been entered before picking up the truck . fortunately the morning attendant helped me through the process

allan R. 
Évaluation :
3

Clean vehicle Thoroughly

MICHAEL W. 
Évaluation :
5

Everything was great. Will use services again. And will let everyone know to also use your services. Thank you very much. Also the customer service rep at rental/pick-up location was extremely helpful and assured me of everything. And answered all of my questions and I left with high satisfaction using your services.

ERIC F. 
Évaluation :
4

Teach cashier some customer service skills. Everything else was excellent.

Alan R. 
Évaluation :
2

Improve customer service. Use air freshener after each customer The van I rented had an odor.

SANDRA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susana G. 
Évaluation :
5

Very friendly service. Most definitely helpful. I love being able to refill gas at the same location of pickup.

DIANNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL D. 
Évaluation :
1

Remit was extremely rude I arrived at a few minutes before 8 am and there was a gentleman behind the counter this is a gas station location and when I arrived the gentleman there told me not open have to wait until 8 I said well I did everything online and he yelled not open so I went outside and waited came back in at 8 and he continued to say that he couldn't do it and I really couldn't understand what he was saying so I say to him I already paid for it when the guy named Remit yelled at me told me I was hi and said the guy was telling me that I had to wait for him. I could t understand what the guy was saying as I was trying to explain to him remit continued to yell at me telling me that he wouldn't give me the truck that I had already paid for so I let him yell at me got the key and left

Wayne W. 
Évaluation :
5

I have rented from uhall many times but first time at this location. Happy withe the service. For me faster the the larger store on Nothern PKWY. I would rent from this location again

christopher M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt K. 
Évaluation :
4

Very busy BP station, prepare to wait for service, very good customer service.

PAULETTE B. 
Évaluation :
1

When I asked the guy where I could get the uhual (since it's a gas station it wasn't clear) he raised his voice and was very rude. Once I dropped off , the guy ( different from pick up) threw my key after I handed it to him. I would actually try to avoid this location.

ANDREW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
2

Not double charge your customers

Andrew H. 
Non les évaluations ont été soumises pour cet établissement.

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