The truck was covered in green pollen when I picked it up, but everybody's vehicles are covered in green pollen in this area right now.
Kevin Ellithorp
Customer Reviews for Smart Size Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Our pickup and return process was very efficient and easy. We will be happy to rent uhauls through this location again.
Monica LawrenceDavid and his staff was wonderful to work with. Will rent from him again
sandi murrayDirt lot, with dirt everywhere as was a landscaping business as well, off the beaten path. Tiny office is a shed. Pricing is really high for rental, mileage and insurance.
Scott JohnsonIt was just a dirt/mud patch with a 5 foot portable building.
Eric SchultzRain rott on tires due to sitting in mudd . I had flat tire, blow out of tire and broken latch, and strap over tire broke! Cost me extra milage u charged me additional 14,02 for! I had to stay in hotel over night duu to blow out on tire, then get to drop off supervisor at store says we are gonna charge u for unhooking the trailer!"
Kandace MorrowGreat experience, easy to drop off and courteous people to deal with.
Jason MeierThe drop-off location is in the country and has a surprising number of equipment. There were no attendants at the site so I was on my own and used the drop-off app to make the drop. Fortunately, I was physically capable of unhitching the trailer from the ball - if I could not physically do this (which many people likely could not), I would have been stuck wondering how to dehitch the 6x12 trailer with no help. Nowhere did U-Haul warn me that I'd have to dehitch the trailer by myself, nor provide me or advise me that i might need a jack or a hitch stand to do so. This is a caution to others who may need help with the dehitching process. The remote dropoff process was theoretically good, although the remote location presented challenges in gaining internet access - which is crucial to complete the process. Uploading the images, which must be taken and uploaded in sequence is presumptuous. My last image didn't upload correctly so I was left watching a spinning wheel of upload death, wondering if my return was being properly logged. It all worked out, but was unnecessarily stressful. I gave the entire process an average rating, although the theoretical online process was great, while the actual implementation left a lot to be desired.
Lee SladeDavid was nice and helpful. Will definitely go back to this location the next time I need a trailer or other U-haul equipment.
Bart BingleIt would be better if the Car hauler had a winch in the front for cars that do not run. I had to have a team of people to push the car onto the trailer, which is not ideal.
Corey AdamsEverything was great.
Terr GoodmanJosh was very helpful at this location. It doesn't show up on my maps as a U-Haul neighborhood dealer though.
Tyler MooreThe surge brake on the trailer is defective. Stops and starts resulted in a pretty touch jerk. Would be a hazard on wet roads. That is why the no rating on the equipment. Every thing else excellent!!!
ELBERT SLEAPEROriginally priced for rental at $130. Returned a day late and charged $214. Not equitable at all. I expected an extra day. Not $84.
Rebecca CummingsKind of off the beaten path but the gentleman that runs it is friendly. The lot is a bit small with not a lot of room to maneuver but he makes it work.
Rob AtorReturning customer, I will use this service again from this vendor location: well-run business, friendly, knowledgeable…
Ron RunsvoldEverything was easy and helpfull
Chris HensonI've rented from U-haul many times in the past and they have all been pleasurable experiences. As for my most recent rental on 7/28/23, I have to mention that the service I received was better than I expected. I would most definitely return to this site and recommend it to family and friends.
Vincenzo GulliNot so much this location but U-Haul it's self. This is the third rental that either my pick-up or drop off location has changed (and not the first time that it's been by over an hour). My biggest complaint is that neither the scheduler from dispatch nor the pickup location explained that when I drove an hour one way to get my trailer that I would have to return it to the same location which cost me another 2+ hours drive time and gas. What's really bad is the local U-Haul location a had the trailer both the day I picked it up and the same trailers in the same spot when I returned it. And the response from customer support is "oh sorry there is nothing. We can do but give you an extra day."
Walter PrescherSuper easy process and did not have to worry about an additional factor in this move! Thank you Smart Size Buildings!
Eryn BURGEThis location seemed to never be open. 1: I returned the car transport a day early and was charged for turning it in after hours. It was midday during the workweek and I had called and the guy answered and only said they were at lunch. That no one was there to check in at the moment. 2: I returned the U-Haul at 1pm on June 29 and they have it noted that it was after hours and on July 1st! 3: The building is a shack. High grass that you have to drive through, when you call to ask a question as simple as which tiny gravel road to turn into to return your rental they make fun of you and tell you to just drive it through the high grass if the rock road isn't big enough for you!! 4:I had no problem with the rental process in Belton. But moving and returning to Small Size Buildings on Capital Hill in Conroe, Tx was a terrible experience. U-Haul I believe they aren't doing your name justice and Correctly!
Andria JonesDavid provided excellent customer service; he was friendly, quick and attentive to my needs.
David LopezGet customer service from person onsite. I will definitely use this location in the near future!.
Kevin SandersTrailer had an under inflated tire. Almost flat. Trailer had several rusty nails in it.
Rick LarkinVery friendly and helpful
jason mack