Évaluations des clients Smiths Rent A Car

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Smiths Rent A Car

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Mike J. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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After explaining we had a terrible experience with Uhaul on Santa Rosa Avenue with their customer service, We were in middle of doing a transaction and a phone call came in, Instead of putting caller on hold for a minute, the new reservation via phone was done while we waited for it to be complete before finishing our reservation with the issues we had already experienced. The first place where reservation had been made was a 45 minute ordeal without any truck! Don at the counter assisted a walk in and gave our truck to them after we had been in middle of process with another counter person who wasn't really even on the clock yet. The unprofessional approach and treatment from Don was worst I have EVER had with any UHAUL. We were told the truck we reserved had not been returned. He instructed the other employee to help us and call lDanielle to TRANSFER a truck to be used. A TT20. The employee did as instructed and after confirmation on phone he assigned us a truck and asked another employee to bring it up for us. Meanwhile, he struggled with the computer to process us and Don said try another computer. Don had assisted 2 people after us during this time and proceeded to wait on a walk in customer asking for a 5 day rental. We just were about to get keys and finalize our deal when Don called for a truck to be brought up for his customer. Our TRUCK!!!!!! He said we couldn't have it even though we were first because we only needed it for half a day and the other customer needed it for 5. We had reservation and 30 minutes already at counter while new customer spent 5 minutes there. WHAT KIND OF HELL EXISTS THERE? Will NEVER USE THAT UHAUL AGAIN!!!!! NO APOLOGIES OR ANYTHING FROM DON. WORST CUSTOMER SERVICE AND ATTITUDE EVER EXPERIENCED THERE OR ANYWHERE.

Jonathan H. le

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Lock box for the key wouldnt open. Waited for staff to arrive and unlock it.

Joann R. le

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I was corresponding with Lee the customer service rep at your facility, and this customer service rep went above and beyond to make sure that my needs were met and the situation I dealt with went smooth and efficient what more could a customer ask for. An extra thank you to him and his staff for their kindness in my situation of stress and helping me out with just something that's a lost art nowadays... Kindness

ROBERT Y. le

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Inform me of the safe move charge of 14$ that I did NOT authorize. I have USAA insurance which covers my driving ALL rentals. I Hebrew used uhaul many time and never get this additional fee coverage because USAA informed me to save my money, already covered. The NEW hire Rebecca asked how many miles to be used and told her 15-25 so when she stated total 48$ I figured 19.95 plus taxes plus the 99¢ per like should be 50$. I’m very upset with this business tactic. I won’t be using this location again.

James H. le

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Le client n'a pas laissé de commentaire.

Jose E. le

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The only problem I had was tat I was supposed to pick up he truck at a different location, but them you canceled it and send me to this location and therefore I ended up spending more gas and a higher mileage.

Tawnya J. le

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We drove 6 miles and due to employee mistake. We were charged for driving 115 miles. We were told that we needed to take pics of the odometer prior to driving is the only way to protect ourselves. Of course this information was shared after the fact. After fighting over the phone to avail. We had to go in person. Which cost gas and time. When the problem should have never happened.

Matt W. le

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Le client n'a pas laissé de commentaire.

Ronald H. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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This is the second time I rented here and both experiences were fine. Friendly, competent staff. Quick in and out and reasonable prices.

Pete B. le

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Very poor communication skills Returned the trailer and they called for a week looking for it

Peter V. le

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Bad connection in dolly light

Mark S. le

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People where very rude Charged my card after I told them cash Handed me someone else’s receipt Go up the street and get more variety and better service

Rhonda F. le

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nothing

Stephen C. le

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Le client n'a pas laissé de commentaire.

ART F. le

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Le client n'a pas laissé de commentaire.

omar G. le

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Best customer service in Santa Rosa

William V. le

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Le client n'a pas laissé de commentaire.

john R. le

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Le client n'a pas laissé de commentaire.

Maxwell R. le

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Tried to charge me for two days, gas policy is messed up, what happened to get and return full? ABS light on in truck from when I got in. Door got stuck up, very frustrating. I would not rent here again.

Lauren M. le

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Le client n'a pas laissé de commentaire.

David F. le

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Great service - fast pickup and quick organized drop off. What more does a renter ask for:)

Luke M. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Smith's is great. Much better than the guys down the street.

Leslie S. le

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Le client n'a pas laissé de commentaire.

Judith C. le

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All of the people we interected were "GREAT"

Martin R. le

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I had to go to 4 different locations to finally get the truck that I reserved at the first location.

Walter K. le

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Le client n'a pas laissé de commentaire.

nancy F. le

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Spelled my lastname incorrectly its Freeman....not freeeemond

Elaine P. le

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Le client n'a pas laissé de commentaire.

JEFFREY C. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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good experience and they were flexible on the return date, since the builder was not on time for delivery of the house.

Albert C. le

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Le client n'a pas laissé de commentaire.