Customer Reviews for Smiths Rent A Car
(U-Haul Neighborhood Dealer)

985 évaluations

3150 Santa Rosa Av   Santa Rosa, CA 95407

(707) 703-4995

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(707) 703-4995

3150 Santa Rosa Av
Santa Rosa, CA 95407

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Dimanche : de 10 h a.m. 2 h p.m.
Heures d'ouverture spéciales
  • 3/31/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

my reservation was moved without notification, the truck had a hard time starting, i picked it up with the tank empty, they left the light on in the truck so the battery died the next morning. i had to call and get the battery replaced which caused schedule to run behind and unable to make original drop off time and i had to move the drop off time. when i went to drop off the truck there was no where to leave it and when i tried checking out online, it kept kicking me off.

Katie Hughes 
Évaluation :
5

Outstanding attention and equipment!!! This place is excellent for folks not used to using trailers, trucks, RVs and they do speak English and Espanol. Paperwork is minimum and service maximum!

Heidi Ann Keller 
Évaluation :
5

Customer service excellent.

Francesca Tusi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD MUNGAI 
Évaluation :
1

Service was HORRIBLE! Never recommend them to ANYBODY!!!!

Cody Widmer 
Évaluation :
5

Thank you for your great service. Very happy we rented the uhaul from you.

STEVE HOLDEN 
Évaluation :
5

Nothing I can think of

Nancy Deroko 
Évaluation :
3

We were pleased with the entire process 👍

MIGUEL CASTILLO 
Évaluation :
5

Nothing other then drop cost on millage after using u haul for x amount of time like discount. Other then that I'm satisfied with this location..this u haul location is number one of the top ten of all uhaul in my own opinion

Negie Fallis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaplan Petrik 
Évaluation :
5

Na

CRISTOFER RIVERA 
Évaluation :
5

The truck was very clean and very good service

JOYCE KANELL 
Évaluation :
2

Overall, a good experience. However, they over-charged me $20, and I don't have any way of tracking if that was ever refunded.

SCOTT BERNEY 
Évaluation :
5

First truck was dirty , the guys noticed it right away , and pull up another truck ready to go.!

Robert Sherod 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maddisun Lewis 
Évaluation :
4

The location was hard to find but that’s not the staffs fault

Carrie Cushman 
Évaluation :
5

Pick up & drop off we're easy. The van I rented had a "change oil soon" screen instead of displaying the mileage so I couldn't pay attention to how far I was going. Other than that will likely rent again soon!

APRIL WOLFE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Angel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Bishop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Quirk 
Évaluation :
5

This location has great service had everything I needed not over priced. There honestly and hard working always busy and find time for every client that walks in and all employees was multi task with confidence

Negie Fallis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP PRASSAS 
Évaluation :
1

Everything!! The equipment was poorly maintained: it had a "change oil" light on and the UHaul representative wouldn't give us a vehicle that was properly serviced. He was rude. The blankets were little scraps of fabric. Do you want me to continue? Overall grade: F

Alison Head 
Évaluation :
4

Everything was good slexcept uhaul in Vallejo tries to charge me 3200 but my card declined it due to not enough fund. And I rented from u haul in Santa Rosa so it's weird that a Vallejo would be fraudulently charging me dosent make me feel like my private information was safe at all. If I had that much money they would have just taken it.

Serena Hawthorne 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda Jaimes Leyva 
Évaluation :
5

Consistently prompt + friendly service. My go-to rental company.

Peter Rogers 
Évaluation :
2

When I picked up the truck it had less than 1/4 tank of gas. The truck alarmist broke down in the middle of the move. It was overheating needed coolant, and was leaking gas my friend had to pull over and get coolant. This made the move late and I was still asked to get gas and the guys at the counter were not helpful at all. We did get a credit for the coolant purchased but I expect more of a discount for our trouble. You should not be renting faulty trucks!

Lisa Halverson 
Évaluation :
3

The employee checking me in was very short and brisk with me, and came across as annoyed that I had questions. I do not know her name because she didn't share it. She stated "your Van's the only one out there", and then left the office. I'm guessing she's not a morning person, but she was my first contact. The checkout process of me going over Van on my own and doing on line verification after I signed forms was not helpful. The Van had the "change oil soon" indicator on dash as soon as I turned it on. The van smelled like old dog and urine, and there was dog hairs on passenger seat, and in back. Return process smoother, and the employee at the desk was kind, and didn't come across as annoyed that he was working. Vehicle handled alright for what it is...a commercial van. It squeaked a lot, and was very bumpy on gravel road.

Mary Shannon Carroll 
Évaluation :
1

When a customer walks through the doors of any business, their initial expectation is exceptional customer service. Unfortunately, this establishment falls far short in that regard. Moreover, when a customer invests $150 or more in renting one of their vehicles, the least they can expect is a clean, fully functioning vehicle. It's beyond frustrating to knowingly receive a dirty truck with operational issues, particularly when embarking on a long-distance journey. I strongly encourage the owner, manager, and employees to explore alternative options to witness how a well-managed establishment should operate. Regrettably, I cannot recommend this place to anyone else.

Jasmin Feliciano 
Évaluation :
5

Much better service and location than the one down the street

Todd Wright 
Évaluation :
4

The staff was very friendly and handled our drop off quickly.

Bill McCreary 
Évaluation :
5

Always good service from the friendly people at Smiths. It's my go-to location.

Peter Rogers 
Évaluation :
4

I would definitely use this facility again.

JD WItzel 
Évaluation :
1

This location sucked The person at the front counter was rude. We had to come back twice and call you all our self and do everything on the phone so took us over an hour to get the truck and then we didn't even get the right truck and then I had to call again because there was no gas in the truck mileage is off, so it's not a very good experience. Definitely not for this location.

Bruce Doran 
Évaluation :
1

Very rude

Katherine Longman 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TIM NICOLAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN Burns 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew Widen 
Évaluation :
5

They took care of me, gave me a water and help me with the trailer couldn’t have asked for better help

Donald Walsh 
Évaluation :
1

They gave me a truck with a tire with a slow leak and when I returned it they charged me for the tire. I also had the truck for two days and they charged me for three days. I recommend that no one uses this location.

nathan anglin 
Évaluation :
5

Great service and some smiles:) easy even when busy.

Jed Friesen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Filippa 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMIAH PONCIA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cesar Monroy 
Évaluation :
3

I was charged one mile over but returned it with a lot more fuel than i got it for. Was it really worth charging the 3 dollars

heriberto lomvera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalee Hyden 
Évaluation :
5

Merci

Raymond Scott 
Évaluation :
1

Terrible attitudes and customer service of the counter people, especially the lady. I reserved a pickup 4 days in advance, showed up at my appointment time and they had no pickup trucks. She tried to send me down the street without even calling them to see if they had one. I told her just to give me a van. She discs. I took pictures of odometer it had 93 miles on it. When I got back I note iced my paper said 64 miles out. They would not correct this and charged me $24,92 for miles I didn't use. When I got van gas's tank was empty, I put 1/2 tank in, when I got back they charged me $6,22 for a gallon of gas even though I brought it back with more gas than when I left. They would not correct this. I will never go here again and I will tell everyone I know to not go there

Edward Demarco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Schwaller IV 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Nelosn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lilian Turcios Metho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Doramayer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anabel Rios leon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Garisau Marseu 
Évaluation :
5

Customer parking was tight.

Chris Ward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Reynolds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Buckley 
Évaluation :
2

Your return customer service representative was not so helpful and I had to call for an extra paid gas dispute. She just gave a number to call. I believe you should be able to credit that the same day of returning vehicle.

Jose Trinidad Escobedo Nieto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Gallagher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Litwin 
Évaluation :
5

The people were nice. I could do most things online ahead of time. The truck was ready when I needed it. The price was right. I could return after hours. What's not to like!

Cecilia Troyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Whiteside 
Évaluation :
5

Best customer service for U-Haul in Santa Rosa, and I’ve tried them all.

Peter Rogers 
Évaluation :
5

Better place to rent than U-Haul’s main site also on SR Ave.

Peter Rogers 
Évaluation :
5

The easiest location and staff I've ever worked with...and I rent a lot of U-Haul trucks.

WILLARD FERRELL 
Évaluation :
5

Fast and easy!!!

Cristian Penaloza 
Évaluation :
3

They put a hold on $128 for deposit and after I brought back the truck I paid the entire bill with cash and still have not refunded my deposit . It's been 2 days . I called them twice and got no help . Told me to wait ... I should have that hold off my funds immediately upon full payment of bill

Michael Cooper 
Évaluation :
3

App for after-hours drop was buggy.

Michael Fallon 
Évaluation :
1

The vehicle was brought back with in 24 hrs and the location still charged me for two days. I hurried up all night to returned in with in one day but they still charged me for two.

Guadalupe Gutierrez 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jack Tran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige Thorgersen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Guerrero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen Heckathorn 
Évaluation :
5

Consistently good service at Smiths. Thank you.

Peter Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin goekler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug Rhoads 
Évaluation :
5

Customer service was wonderful. Pleasant refreshing process very quick and easy. Thank you very much.

debra miller 
Évaluation :
3

Uhall interior was dirty and had wood still inside. Blankets were dirty and wet, made all my furniture smell. Lastly, my uhall had a gas leak!!!

Finn Moriarty 
Évaluation :
3

You should have supplies such dollys available for each truck. We could not get a dolly and it made moving very difficult  …

Sharlene Osorio 
Évaluation :
3

The radio in the Uhaul never worked. Nobody informed me of this. Long 12 hrs to drive without a radio

Tammy Faagata 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Baker 
Évaluation :
4

The staff appeared over-worked and stressed. They did what they needed to do to get me my truck but were not interested in engaging with me as a customer.

Heather Tredoux 
Évaluation :
5

Great customer service from the staff

Andrew Pomele 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stanley ottolini 
Évaluation :
4

Do not change my pick up and drop off

Jack LUTCHANSKY 
Évaluation :
5

The ladies that were working the front desk 11/21 in the afternoon were working so hard. It seemed uncharacteristically busy at the counter, the phones didn't stop ringing, and they didn't miss a beat. The uHaul check out link worked perfectly, however the online after hours return process wasn't as seamless. I was able to call and speak to a customer service agent (close to 11pm) and get everything taken care of that way.

REHBERG REHBERG 
Évaluation :
2

1) Truck cab smelled of cigarets. 2) woman behind counter had zero customer service skills 3) what is the point of doing the full mobile check in option is you have to go inside the office to get keys and other rental gear.

Jason Conrad 
Évaluation :
5

I love Smith's car rental establishment. I've rented cars from them and this was the 1st time I rented u-haul. They are professional and super kind and I've always had a good experience!

Robyn DOLL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil RESNICK 
Évaluation :
5

Initially I made a reservation with a larger truck that was entirely too big. The female sales person was amazing. She was short staffed bet remained cool under pressure with the long lines and phone calls coming in. They definitely dont make them Like her anymore. Also, I like the sense of humor of the manager at the actual location where I picked up my truck. He made all my stress disappear. Sorry I don't recall any names.

pamela clark 
Évaluation :
3

Le client n'a pas laissé de commentaire.

katherine vanee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Brosnan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Aboudara 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Wiens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY GALLEGOS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance Andra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Berger 
Évaluation :
5

Very happy with this rental , price service. This is my favorite uhaul rental

Yvonne Meza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Custom Balloons 
Non les évaluations ont été soumises pour cet établissement.

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