Évaluations des clients Smogster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Smogster

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Robbin L. le

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Le client n'a pas laissé de commentaire.

Jake T. le

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Location failed to explain $20 after-hours fee and encouraged the after-hours drop off. "We close at 4pm, but you can just park the van next to the building and drop the key in this slot. Very easy." The "after-hours" check-in (that happened the next morning) was also dishonest in their fuel gauge reading. I gassed the van up less that 1 mile away to the appropriate 3/8 tank reading and double checked it before parking the van at Smogster's location. Very unhappy with the customer service at this location, and I may not rent from Uhaul again if this issue is not resolved. I will be writing a yelp review as well.

John L. le

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I was unfairly charged a return service fee. I was not explained that I needed to check my SMS messages to return the vehicle. Also, The return fuel level is not correct. I placed fuel in the vehicle 3 miles before the return. $35. of incorrect extra charges. Based on this experience - I will not use U-haul again. U-Haul Contract 28419057

Kolton O. le

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Make sure you locations check the vans back in when your customers bring them back. I returned my rental van just 3 hours after picking it up and was thought to still have the van 3 days after picking it up because the rental location didn’t check my rental back in. Had to deal with customer service on 2 different days to have them call the location telling them to signify they had the van back and was given 2 addition holds on my debt card for days I didn’t even have the van.

Roderick W. le

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The trailer was dirty on the outside with dirt caked on the lower portion of the trailer's exterior. The inside had been swept, though. Location to get the trailer out was a little tight. Anyone not knowing how to tow a trailer, could have damaged other rental trucks near the back gate when you exit. It's a tight location with limited storage. Overall, the attendant, knew what he was doing and got the trailer ready to be towed. Service was okay. It served it's purpose.

Jenn L. le

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Le client n'a pas laissé de commentaire.

Hisashi K. le

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Good prompt service.

Adam M. le

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Don’t overcharge your customers. I was quoted way lower than what I paid. I’ll avoid this location in the future.

Eliyahu I. le

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Le client n'a pas laissé de commentaire.

PHIL A. le

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these guy are great, very friendly and very helpful, it was great not having to go to the big u-haul center. i would rather support local reseda businesses

Michael R. le

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The guy who runs the Smogster/U-Haul location is excellent. Good disposition and very professional explains everything every step of the way

Kenneth C. le

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The person I dealt with was friendly and the entire process went smoothly. No concerns.

Kristen F. le

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Picking up the van was fine, and the van itself had no problems. The location's Saturday hours are until 6 PM. They had already closed when we returned the van at 5:30 PM. This resulted in an extra day's rental charge, which we intend to dispute.

MICHAEL D. le

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Everything was so quick

tari S. le

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Le client n'a pas laissé de commentaire.

Alexander M. le

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The truck was tightly parked, head-in, between multiple cars, behind the workshop garage. We had to make about an 18-point turn just to get that truck to the street. Secondly, the guy working didn’t know how to operate the system. He had to call someone else. The whole process took over 45 minutes and we were the only customers there when we arrived.

James B. le

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Le client n'a pas laissé de commentaire.

shari G. le

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The only thing was that the inside of the van smelled

KENT B. le

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Bigger U-Haul sign would make the location easier to spot.

Aric B. le

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While the truck worked, in my opinion it needs some maintenance. The gear shifting was not smooth and the breaks made a lot of noise.

NIAN W. le

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I returned the vehicle at 2:30 PM on 5/5. The staff asked me to leave the key. But I receive the receipt shows return time is 3:33 pm and charge me one extra day.

joe R. le

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This place was a smog station with no parking for my car. I had two walk 3 blocks in a seedy area to park and walk back to the Uhaul station. It was a terrible surprise and if I was you U-Haul, I would not let these people represent "You-Haul" please do something about this for future customers. joeretta@sbcglobal.net

John G. le

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The whole process was painless, easy, and half to cost of the other quoted prices. The truck was ready when I arrived.

marvin M. le

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Le client n'a pas laissé de commentaire.

WARREN A. le

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Very nice people.

Michael R. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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Le client n'a pas laissé de commentaire.

JONATHAN K. le

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Le client n'a pas laissé de commentaire.

Rosaura O. le

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This location is supper convenient. Staff iis friendly

DON M. le

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Really do not agree with the the 4 gal fuel charge of $20.00.... I traveled 14 miles, and put in $5.00 for fuel I used........

crystal M. le

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The customer service was easy and quick for a stressful event. Made the process easier. Thank you so much for a realible transportation.

Fred B. le

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We dropped off the trailer after hours. The process was a bit unsettling in that the gated lot was not secured and there was no method to confirm that the trailer was returned. I did contact the location prior to dropping off and was given instructions on where and how (open the unlocked gate) to access the parking area. We were never instructed on how to follow-up to confirm that the trailer was received and we were no longer responsible for it. In fact a week later, we received a call from U-haul inquiring if we had returned the trailer. The caller had a different drop off location than what we had on our original reservation. I gave the location of the drop off and that was all. We did not receive a call back from U-haul to confirm that they had located the trailer and that our contract was closed. Outside of the questions regarding the return process, the entire experience was excellent.

CHRISTINE C. le

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Le client n'a pas laissé de commentaire.