Customer Reviews for Smoke & Gift
(U-Haul Neighborhood Dealer)

1 000 évaluations

745 W Foothill Bl   Upland, CA 91786
(Behind the USA Gas Station)

(909) 256-0056

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 6h pm
  • Mer - sam : 8h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 10/6/2022: 8h00 am à 12h00 pm
  • 10/26/2022: 12h00 pm à 6h00 pm

Services dans cet établissement :

Pour nous contacter

(909) 256-0056

745 W Foothill Bl
Upland, CA 91786
(Behind the USA Gas Station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 6h pm
  • Mer - sam : 8h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 10/6/2022: 8h00 am à 12h00 pm
  • 10/26/2022: 12h00 pm à 6h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent experience! The gentleman at Smoke & Gift was very informative, friendly, professional, and helpful, and he made the entire experience smooth and easy. I was concerned about how it would go, and he made everything very positive and enjoyable. I highly, strongly recommend renting from Smoke & Gift!

Gary S. 
Évaluation :
5

BJ THE OWNER GAVE THE BEST SAFETY ORIENTATION I HAVE EVER RECEIVED FROM A TRAILER RENTAL

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

Make the app work right the first time. I had to do it twice and it wasted a lot of time.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
3

Person could use charm school

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Great service! Our rep made the process so enjoyable and hassle-free! Truck was brand new and drove great. Would definitely rent from Smoke & Gift again.

alan P. 
Évaluation :
1

Disrespectful man working at the counter. He doesn't treat customers with respect

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy A. 
Évaluation :
5

The U-Haul rental experience was great and the gentleman who runs the business at this location is very quick, efficient and professional. I couldn't imagine a more ideal moving experience

Trenton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Excelente

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca J. 
Évaluation :
4

It's in a smoke shop which threw us, but worked out ok.

Michele L. 
Évaluation :
2

Service amical

mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

.

Amado C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

warren W. 
Évaluation :
5

Excelente

Jorge R. 
Évaluation :
1

I was charged for 5 gallons of gas when I returned the truck with half a tank, exactly what I got the truck with. It's impossible to get a hold of anyone at the store or at uhaul

RANDY S. 
Évaluation :
5

Needed a trailer fast and he delivered. In and out in les then 20 minutes.

Joseph M. 
Évaluation :
3

Reservations were for 8am and the shop owner didn't even show up until 820am. When I returned the trailer, he asked if I unhooked it. I told him no. He said I should have been able to do it and that I should have known. He never showed me how to hook or unhook the trailer.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Excellent service.

Walter C. 
Évaluation :
5

Shop owner / U-Haul agent is helpful, respectful, thorough. But the shop closes at 5:30 PM. My experience with U-Haul's online check-out and check-in app has always been that it gets stuck in a loop: answer a question, click "Next", get sent back to answer the question again. Improve the experience by improving the online application.

Edward G. 
Évaluation :
3

I initially requested an 8:00 A.M. pickup time over the phone and was given it. However, the pickup was changed to 9:00 A.M. without any notice.

Wesley D. 
Évaluation :
3

My order was taken care of in store even though I had started the process via mobile. The gentlemen assist us was nice and friendly, however, I had didn't ask for the $14 safe move insurance and told the clerk that. He went ahead put it on anyway. He's a nice guy, he just didn't listen.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry E. 
Évaluation :
5

Excelente

Jorge R. 
Évaluation :
1

Very bad condition of truck. Hardly drive 50 miles and giving oil change sign. Called customer service suggested drive continued. After around 100 miles engine check sign same thing they suggested keep driving. It took more than nine hrs to reach my destination which is generally take 6 to 7 hrs. True was old not maintain and making too loud noise.

Ketan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Owner was very professional and helpful. Equipment was well maintained and as ordered.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ester B. 
Évaluation :
5

The U-Haul location used has the most professional and courteous people helping us. Will definitely go back to this location.

SYLVIA C. 
Évaluation :
4

The owner was very kind and extremely helpful. He made sure that you had all the information you needed. Overall great experience

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley T. 
Évaluation :
3

Overall was an easy and quick process.

Steven M. 
Évaluation :
5

Benjamin was extremely helpful and went above and beyond. I went to 3 U Hauls and he was the only one that truly helped me. Anytime I need to rent anything I will go to his store rather than a closer one. Great and honest man.

Vernon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gorg A. 
Évaluation :
2

The owner explicitly told us to wait for him to hook up the trailer and not leave until he came outside to check everything. Normally I'd be ok with that, however the owner decided to help the next customer behind me first making me wait 25 minutes. We decided not to wait any longer since we're experienced trailer owners. It took him at least 30 mins to come outside with his 2nd customer. I will not be returning to this location for this 1 specific reason.

Devon C. 
Évaluation :
4

The guy who help me was excellent.

Emma J. 
Évaluation :
5

Overall job well done

mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vinh N. 
Évaluation :
5

I had to go through three different U-Haul stores due to stolen or missing items (trailer). However, the customer service was impressive, courteous and resourceful. I was even told I would receive a $50 credit for the issues.

Justin A. 
Évaluation :
2

The place I went to rent the u haul the customer service wasn't professional had bad attitude and didn't explain anything atoll he just wanted money

anna O. 
Évaluation :
5

Owner of smoke and gift was very friendly. Would recommend this location to friends and family.

Zachary B. 
Évaluation :
5

Customer service is very good everything went smooth 😊 Store Owner is a thumps up Guy. Thank you U Haul.

fernando R. 
Évaluation :
2

The Uhaul company is a organized well intended company. It's the franchise locations that leave a lot to be desired. Please listen to your customers and their needs. Learn to communicate slowly and calmly. Communicate accurate information. Don't argue with customers trying to prove you're right. Customers are not always wrong. Don't treat customers as if they are stupid and don't be condescending or rude towards them. Watch your language and don't be a foul mouth.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheraye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elbert roy M. 
Évaluation :
4

The owner works is a hard working man with that being said if he had another employee he wouldn't have to leave his store alone when he goes outside to check in/out the trucks and seems like he needs help answering his phone with a line of customers too.

Lisa Marie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector C. 
Évaluation :
5

The owner was very nice

Felicia D. 
Évaluation :
5

So this place was awesome the store owner was great and he had a great sense of humor and he was very professional. But with that being said! The 1st store I went 831 E Holt Blvd, Ontario, CA 91761 Map of u-haul moving & storage of ontario was so horrible!!!!!! The employee A.hernandez was the i ly person behind the computer inside gave my uhaul reservation to another person while i was there waiting by the truck to be greeted with the keys. I used the mobile no contact app I got charged for it already over 45 mins later the person comes out with the keys and tells me that's he just got this rental and that A.hernandez said me and the other other customer got to talk it through on who gets the rental when I showed him my conformation all he had to offer was another location might have another uhaul for me so I had him reverse back the chargers and left. I'm so disappointed and disgusted by his lack of professionalism and wasting my time I had called off from work to move to my new home and this was just a very bad experience for me and I will no longer use uhaul rentals because of this it's sad because I've rented from you guys for years and I will no longer be doing business with you guys (A.hernandez) needs alot of training and lesson of empathy towards wasting people's time especially with moving it can be stressful and with his bad attitude it was the final straw the broke the camel's back.

ESAFE V. 
Évaluation :
2

I have rented from you for all my moves and this time it was reserved for 24 hours starting @ 10:30 am I was an hour late picking up the unit and the man helping me was extremely rude when we arrived and told me I was very lucky he still had a unit available not even waiting for an explanation! I did not know there is a 15 minute window or it will be canceled. I wish that man could have put himself in my shoes that day! I've been in transportation for over 45 years and at NO time would I have allowed an employee to talk that way to a customer! Maybe a little training on customer service for the representative! I will continue to use your service however, I will NEVER recommend this location! Thank you for allowing me the opportunity to vent!

Brenda S. 
Évaluation :
5

BJ was very helpful and offered to talk to the uhaul representative and describe my bad experience

Ayman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa D. 
Évaluation :
5

Great customer service www Cleanedbyeco. Com

Daniel F. 
Évaluation :
1

When the person in charge realized I was not bringing back the rental to his location. He gave me a dirty 10' cargo truck.

SERGIO F. 
Évaluation :
1

Charged me more then the amount and I still have not received my refund. The employee stated my deposit would not be taken out of my account, but it was and it has not been returned. I will never use this place again and I will let my family and friends know of my bad experience.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eve H. 
Évaluation :
5

Truck ran awesome!

Dave K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILDARDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISAAC N. 
Évaluation :
1

The guy who owns the shop had an attitude from the beginning. He changed my reservations caused he didn't like it. He told me he was going to charge $300 on my card and the ran it for $373. I didn't want no insurance cause I have full coverage. And the he told me he doesn't do the weekly rent term. He wanted me to bring back the van in 3 days and then get it back out for the remaining days I needed it for. He wanted me to bring the Van back with more then a quarter tank and said that U-Haul would give me a credit but I know for a fact that U-Haul does not give a credit for gas. And then Said the Van didn't have enough gas but I brought it back at the first line on the gage as it was when I drove it off. And of course he charged me more gas. This was the worst experience ever and don't ever think I would recommend His establishment for and related businesses. Very bad attitude and if I wasn't already late for work I would of cancel and went somewhere else for my rental needs. Thank you and have a great day.

Daniel H. 
Évaluation :
1

The original location did not have the truck i had reserved.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G. 
Évaluation :
3

Store had sign on door they were away and to ring the bell. I rang several times and waited about 20 min before someone came to help.

Bryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

No gas in the truck

Maria L. 
Évaluation :
5

Excellent customer service

Jorge R. 
Évaluation :
5

Great guy and so easy to talk to. We have used this place a few times and will be back.

James S. 
Évaluation :
5

Great Service

Daniel T. 
Évaluation :
5

The phone number given on U-Haul app. It just keeps ringing.

Aj C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Chong L. 
Évaluation :
5

I've used this location several times. The gentleman that operates this location is always professional, so helpful and kind.

DEBRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david B. 
Évaluation :
5

The attended that helped me was very helpful.

Donald H. 
Non les évaluations ont été soumises pour cet établissement.

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