Évaluations des clients Smoke Stop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Smoke Stop

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Jackie P. le

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I was not given appropriate information for the lock box and then the woman rudely asked if I never got one or I lost it. I told her I never got one and she insisted I had (why ask if you're not going to believe me?!).

David M. le

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When I delivered the truck to the Morgantown smoke shop the man charged me over $7.00 for traveling too many miles. When I tried to explain about the poor service in Hamlin he cut me off with “that is not my problem”. I paid the $7.00 but will hesitate to use U-HAUL again.

Andrew K. le

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Le client n'a pas laissé de commentaire.

KEIKO N. le

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Le client n'a pas laissé de commentaire.

Kenneth D. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Bernard S. le

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Everything really went well.

Ronald D. le

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They just weren’t very friendly or accommodating to my needs. Made me feel like a bother to them

George T. le

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None

Steven J. le

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I had to call and get help from the regional manager. He was extremely helpful. I would not recommend the Smoke Stop to anyone needing a UHaul. Thy have no customer service skills whatsoever!

Harold P. le

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I had an appliance dolly reserved and my confirmation email said it and my truck were reserved and guaranteed. I went to pick them up and was told the did not have the appliance dolly and could do nothing to fix it. He offered me a regular dolly, which I already had or a rolling cart which is no good for stairs. As a result the fridge I had slipped off the cart and was damaged. Next time if they do not have a product it should not be listed in their system as having it.

Andrew B. le

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Le client n'a pas laissé de commentaire.

BRENDA S. le

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Le client n'a pas laissé de commentaire.

Roger Y. le

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A more complete explanation of all the individual charges.

Carl S. le

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Le client n'a pas laissé de commentaire.

Martin M. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Le client n'a pas laissé de commentaire.

Brad D. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

james m. le

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Have a designated parking area for the truck. There is no specified place to park the truck, therefore it would be easy to park it illegally or inconveniently.

Craig J. le

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Lady insisted I take photos of mileage and gas so she didn’t have to go out and look at it. Truck was filthy inside and I had to clean prior to use. Returned spotless. Also, ordered/reserved my truck and all and got a call at 9pm the night before saying “they gave my truck away” and I had to go to the one 20 miles further away just to get the only truck they had left. It was an inconvenience, but I had to do it. Got only a credit on the truck and mileage $10 off truck and .59c a mile vs. 99c. A nice gesture but still irritating that they couldn’t do more. Then the lady goes and charges me for the dolly that she forgot to charge earlier. “That dolly wasn’t in my system and I messed up and didn’t charge you for it. You must pay $10.” All-in-all… at this rate.. I will NEVER use U-Haul again and pay the extra for a Penske truck or something. This was absolutely horrid and an inconvenience. If this is how the company plans to stay in business, than best of luck..

PATRICIA R. le

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Le client n'a pas laissé de commentaire.

Raymond R. le

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1. Was told unit had a full tank. Drove 21 .iles and filled up to return and truck took 7 gallons or 3mph. 2. Windshield cracked passenger side, safety issue. 3. Computer system not functioning.

denish b. le

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I was going to use this company for a cross country move. But after renting your so called economy $19.95 rental with ALL the unexplained fees No way ! I am now letting all my family and friends informed of the sneaky rip off's you really are !

Marco C. le

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Le client n'a pas laissé de commentaire.

David S. le

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Keep your scheduled time commitments for equipment pick up and locations. You stood me up and it took me an additional week to complete my task.

MARC S. le

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People at the smoke shop were great

Keith K. le

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Le client n'a pas laissé de commentaire.

Adrienne C. le

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The employee who helped us, once realizing how upset we were with being charged for another day was very helpful and understanding. He waived the fee for us and we couldn’t have been more happy with him!

Richard C. le

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Le client n'a pas laissé de commentaire.

Terry K. le

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Put gas in the truck, half of a tank, truck was on a uneven spot, so we were charged an extra $20 some bucks. The thing about this, you made us drive a good 80 plus miles out of our way to get this truck. It only had a half of a tank. You said you would give us extra miles and an extra day. We returned it early, cleaned it and then charged you us extra. Not happy about this at all. We didn't complain at all about you running us around and yet we get nailed in the end. Definitely will let people know to be very careful with your service

Suzanne W. le

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not very organized

Thomas H. le

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Le client n'a pas laissé de commentaire.

Russell K. le

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Le client n'a pas laissé de commentaire.

Tim G. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Very quick and courteous!!

Shari M. le

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Le client n'a pas laissé de commentaire.

DAVID C. le

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Le client n'a pas laissé de commentaire.

Chris F. le

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Le client n'a pas laissé de commentaire.

LAURENCE T. le

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I pre registered online and had to do the entire process again. It took almost an hour to complete. When I went to look over the truck for damages that were not previously noted another customer came in and had their order started. They graciously told the clerk to allow my transaction to be completed first. The clerk waited on his tobacco store customers while processing my order thus delaying what was to be a smooth preregistered activity. I was not given the blankets I ordered and had to return to pick them up. When I reserved the truck, I was told a representative would call the day before and discuss a pickup time which did not happen. I got an email stating a 9 o'clock pickup. I had to change all my plans due to this. I wanted a later pickup due to my work schedule.

Robert B. le

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I got what I paid for.

Christopher N. le

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Either a truck is available or it isnt. The whole preferred location thing is terrible.

Tina H. le

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Le client n'a pas laissé de commentaire.

Sokuntheari O. le

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Le client n'a pas laissé de commentaire.

Theresa L. le

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Check the truck is clean before passing it on to the next customer!

bryan c. le

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There was NO issue at all with the Smoke Stop location- he got me all straightened out. The issue I had was with the employee who scheduled my rental. My reservation was listed at the wrong location which took me a half hour + to get worked out on a time sensitive move... Morgantown and Guthriesville aren’t the same place. Again - A+ for Morgantown Smoke Stop. F- for U-haul scheduling department.

Ron b. le

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Faster check out time

Leo B. le

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Le client n'a pas laissé de commentaire.

Dana L. le

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No improvement needed as far as I am concerned. Everything went very smoothly.

Robert K. le

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Le client n'a pas laissé de commentaire.

NICHOLAS D. le

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Le client n'a pas laissé de commentaire.

Lynne D. le

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Took way too long to process my request, o'er 30 minutes. And mileage /gas use meters were not reset.

Randy J. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Le client n'a pas laissé de commentaire.

scott n. le

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I first went online to rent a truck and the site would not let me rent from this location. Then I called the 1-800 number and the scheduler couldn't get this location either and had a location 30 mins away from me. Terrible program you use.

Kathleen C. le

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Le client n'a pas laissé de commentaire.

Tim O. le

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Le client n'a pas laissé de commentaire.

Linda F. le

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Le client n'a pas laissé de commentaire.

EDWARD J. le

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Woman could not provide a receipt of our contract. Also truck had moving blankets in the back of the truck (did not know they were there when we picked up truck) she made us carry them inside her business even after i told her had knee injury cannot carry heavy items. also barely spoke english.

JENAY J. le

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Le client n'a pas laissé de commentaire.

Kathryn S. le

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It was a pain to pick up the UHaul. In my case, I paid for the UHaul and my dad drove it, but putting in two different names into the system caused it to charge my card twice and then say it hadn't been charged yet. That said, the bank froze my card for reaching the day's spending limit and then informed me that I did pay. UHaul's system did not show that I had payed whatsoever. What should have taken 15-30 minutes took 2 hours. Because of this delay, I was behind on the packing I wanted to accomplish for the day. Otherwise, the UHaul itself worked fine and was easy to drop off.