Staff was a little rude and parking was unclear. The sun visor in the truck wouldnt stay up and a piece of it actually fell down. The place said open til 7 online, but they locked up at 530. Was overall confusing.Rhiannon M.
Customer Reviews for Smokeys East Colonial Tire and Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RAFAEL L.
Customer service needs improvement, the guy when we were returning had a bad attitude and yelled at us. Trailers needs to be cleaned before you give them to customers it had a nasty rag with idk what on it. Also breaks and lights need to be checked to see if they are working and they just hooked it up and walked off. And when checking in to get trailer the guy made a sexist comment like he being a women I can't drive a truck with a trailer. Will never return back ever. It was a dump, the building I was in need to be repair , the ceiling was caving in some had already fallen. It had bad water damage. I was scared to be in there.Nicole A.
Todo es excelente nada tienen que cambiar muy bueno su servicioreinaldo M.
Le client n'a pas laissé de commentaire.Lawerence K.
Le client n'a pas laissé de commentaire.Caroline A.
Mike was very accommodating it was a Sunday morning.Charlayne H.
Le client n'a pas laissé de commentaire.Eddy C.
The people were friendly and helpfulRalph D.
Le client n'a pas laissé de commentaire.JOHN PAUL S.
Le client n'a pas laissé de commentaire.Cecilia W.
Le client n'a pas laissé de commentaire.carlos G.
Le client n'a pas laissé de commentaire.Miriam R.
Le client n'a pas laissé de commentaire.michael S.
Le client n'a pas laissé de commentaire.robert B.
Firstly, upon arrival I noticed there is absolutely no where to park your car?! & no one mentioned that! How inconvenient. Secondly, on the application I was instructed to remove my key from the box on the gate. I spent 20 minutes trying to just unlock the thing, until I called and a representative stated the key is inside the truck. Also, not communicated. I was charged for a utility dolly, furniture dolly, and furniture pads. None of which I selected, needed, or wanted. The day prior I sent the location a message, and upon arrival, there were no dollys, or pads in my truck BUT I STILL GOT CHARGED. I am extremely disappointed in this experience. The trucks visor was ripped off making it difficult to drive. I had to pay for extra time because of misleading information. I had to wait for someone to come pick my car up and unable to locate key. Very poor experience.Anna K.
Le client n'a pas laissé de commentaire.LUZ P.
The truck were not at the location, I had to go to another location to pick up the truck. When I got there, the truck were ready to pickup.Walter J.
Le client n'a pas laissé de commentaire.John M.
Bill at this location went above and beyond to help me!PETER C.
The location look like a junk yard but personal was available and handle the return as needed .Andrenika P.
Le client n'a pas laissé de commentaire.Andrew M.
Please update the vehicles, this vehicle was very misaligned, smelled awful, and was very difficult to drive. At times it would stall or take too long to start up.Rick T.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.JUAN T.
Truck was relatively okay. The location is poor, very small and doesn't have the right equipment to be dealing with uhauls. They also over charged me stating I drove over 80 miles when I only drove 60 at most. Overall, I would never use this location again.Bryan C.
The inside of the truck was filthy, looked like the dashboard/front seat area hadn't been wiped downâ€¦everâ€¦and the gas tank was completely empty. I've been in some rough U-Hauls but when you think it may not start for you every time you try to get it running it's a little nerve racking. I like the location though super easy to pickup and drop off.Michelle S.
The gentleman I spoke with in the morning was rude and acted as if it was an inconvenience to deal with me, which I guess it was since they were understaffed, or so it looked. The van smelled of cigarettes and was dirty. The guy that checked me in, while being kind to me, made racist comments about Hispanic people and their inability to speak English because a customer walking up looked to be Hispanic. He wasn't. I understand that this is a cheap car repair shop, and I genuinely don't care about how you treat me to an extent, but racism is never ok and I will never go back or recommend them.Sarah J.
Bill and crew were great, will use them again.James B.
Le client n'a pas laissé de commentaire.Eugene C.
Le client n'a pas laissé de commentaire.igmedio L.
Le client n'a pas laissé de commentaire.Shawn C.
Best service very clean an I would recommend them too everyone I knowSHALONDA W.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.ALVANIA M.
Le client n'a pas laissé de commentaire.gary E.
This place honestly looks like a junkyard. There are Uhauls to rent amongst broke down cars and boats. The Uhaul truck smelled like it was burning and I was just glad to make it home.Michelle K.
This place was a wreck, but they treated me well and with respect.Jim M.
Le client n'a pas laissé de commentaire.ashley M.
Le client n'a pas laissé de commentaire.GREGORY C.
Thw owner here is friendly and overall great. Also, I highly recommend this place for uhual trucks or even for getting used tires. Thanks for everything Smokey's.David T.
Le client n'a pas laissé de commentaire.Gary B.
Very happynelson D.
Service was great. Very friendly and flexible with return time.Lowanda M.
Have the truck at the original pick up location. Had to go to 3 different locations before I we were able to get a truck.Marvin T.
My original invoice for 24 hours of 20' truck was $43. I returned it in less than 24 hours and refilled the tank as it was, by the time I returned i was charged more than $120. It's misrepresentation of the service when you advertise low prices but charge clients way higher.AZAD S.
Did not book the appointment correctly causing issues at the receiving location.Timothy S.
Le client n'a pas laissé de commentaire.Brett R.
Wasn't clean it all. People were nice, though.KEVIN B.
Le client n'a pas laissé de commentaire.ABRAHAM B.
Le client n'a pas laissé de commentaire.JOHN S.
They did wellDaniel J.
The place was filthy and uninviting. My wife was scared to enter, so she stayed in the car. Equipment was clean, but not well maintained. Headlight button was loose; visor was falling out. I was invited to return it in the evening and given the protocal. Never did they mention that there would be a $20 fee (more than the initial rental price!!) for returning it after 5pm. This, I am still fighting.Sean L.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.William G.
Nice owner named Smokey.Carolyn W.
Le client n'a pas laissé de commentaire.Tyler B.
Le client n'a pas laissé de commentaire.Allison A.
Lot of open space and easy to park the trailer, friendly staffKumar K.
They charged me a $20 after service fee but I did bring the truck back when they were open. I was sent to this location which is 18 mins away from my original location, they said no truck there but I made an invitationDavid C.
Dropped off the trailer after hours since it was listed as a 24/7 drop off location. There is no room in front of the gate to place trailers or trucks easily without blocking the gate as requested. The instructions are vague and it's almost impossible to get back on the street after drop off. I will not be returning to this Uhaul location againJessie S.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.ANADELIA C.
Le client n'a pas laissé de commentaire.julio E.
I will clearly ask more questions about the pickup location in the future when they call to change my location as they did this time.Suzanne K.
Le client n'a pas laissé de commentaire.Everret W.
I reserved 2 dollies, they had none. I spent all morning trying to find ones at other locations. I ended up having to buy my own . Never had such a bad experience.Karen T.
Le client n'a pas laissé de commentaire.Samer K.
Le client n'a pas laissé de commentaire.MARI F.
Nothing!! Keep doing what you are!BRIAN G.
Owners were very nice and I was in & out in a flashBRIAN S.
Nothing!! Awesome servicepamela M.
Be very careful with this location although my reservation excluded the rental insurance she completed the rental contract on their end with it included. This is no so when you use a uhaul branded store as you have to agree to the terms on the terminal and you the customer have the option to decline the insurance, when confronted about the charge the manager is not in and can't answer the phone as he is on vacation I guess all the fraudulent fees tact on is paying for that everlasting vacation. Never will I use Smokey's location again I prefer to drive 30 miles to another location than have them get any money from me.Oniel J.
Customer services was great. But had system issues. Was very nice and handled it very professionally. I was not happy with Uhaul on line services and the customer service w/ Uhaul phone team. Was not able to resolve the issue over the phone.Aesha H.
Besides giving me the 20 Foot Truck, a couple hours later. Ot was very dirty inside and they charged me an extra $37 in Gas. It is so unfair and I will be calling Uhual management on Monday asap to report this company.DANIEL O.
Pick up was very smooth. Everyone was very helpful.Sanford C.
Truck did not have ac and was dingyDiana M.
I had a great experience at this location. Friendly and we are happy to support our local businessesLori Q.
Le client n'a pas laissé de commentaire.Maximiliano G.
The property and office have been in orlando for many years and a bit rugged... but the truck was clean and the staff and owner very helpfulRay P.
Le client n'a pas laissé de commentaire.Mikhail M.
Le client n'a pas laissé de commentaire.SEVERIANO C.
Le client n'a pas laissé de commentaire.Brent E.
Le client n'a pas laissé de commentaire.Angela R.
I already referred a friend who used the flatbed trailer immediately after me. Bill was awesome and his new employee was struggling but he managed to show her how to navigate the U-Haul siteMarc S.
Le client n'a pas laissé de commentaire.TAIWANNA J.
I was charged a after hours service fee even though I handed in the keys and truck before closing. They checked the truck and said I was good to go but I still got charged.Kiera W.
Le client n'a pas laissé de commentaire.Luis D.
Office was in the back of the property. As a female I was hesitant to enter the trailer/office.Adrienne R.
Le client n'a pas laissé de commentaire.Bryan M.
They gave me a truck with no radio , not clean , a quarter of gas and with the right side broken mirror that I couldn't see , later when I returners the truck nobody was there and I had to wait , plus they call me to charge me for the broken mirror ( I have evidence that there was a broken mirror when they gave me the truck )moises D.
Owner kind of rude, had to ask for receipt, sent one to email two days later. Business and office were nasty and the truck was old and problems starting it. Not very professional!virginia M.
Le client n'a pas laissé de commentaire.Andres R.
N/a keep up the good workGerald D.
The truck smelled like cigarettes, and when I arrived to turn in my renal the man was very upset about something and rushed us out while expressing how upset he was.Lennon F.
Everything was great.Joshua D.
Le client n'a pas laissé de commentaire.Nathaniel W.
Le client n'a pas laissé de commentaire.JAVIER S.
My U-Haul trailer was not attached to the vehicle properly.Brittney A.
Le client n'a pas laissé de commentaire.David R.