Customer Reviews for Snake River Windshield
(U-Haul Neighborhood Dealer)

182 évaluations

490 SE 1st Ave   Ontario, OR 97914

(541) 881-1383

Heures d’ouverture

  • Mon-Thur: 9:30 am–4:30 pm
  • Fri: 9:30 am–5 pm
  • Samedi : de 10 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(541) 881-1383

490 SE 1st Ave
Ontario, OR 97914

Services dans cet établissement :

Heures d’ouverture

  • Mon-Thur: 9:30 am–4:30 pm
  • Fri: 9:30 am–5 pm
  • Samedi : de 10 h a.m. à 1 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele C 
Évaluation :
5

Quick and easy

Gary W 
Évaluation :
3

When trucks are returned, a customer's final bill should be taken care of. Rather, then waiting until it is convenient for the personnel to do so.

Cama A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy D 
Évaluation :
5

Extremely expensive

Jo A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D 
Évaluation :
5

Awesome with all the scheduling and rescheduling!!

Kelly D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D 
Évaluation :
1

Was given the wrong size truck. Nobody was there during business hours.

Adam R 
Évaluation :
2

U-Haul changed the location to pick up the equipment but did not change it in the system for us to see. Spent almost an hour on hold and getting cut off and back on hold again before someone finally figured out that we had to go to a different location to pick up the truck! The check-in process online took at least 20 minutes and then the padlock would not open and we spent another 10-15 minutes trying to get the key out of the lockbox! Only then to find out there was less than a quarter tank of gas in the truck and we had to spend more time to go fill the truck up! Miserable process for making a reservation and checking in online!

Sandra S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica C 
Évaluation :
5

The guys were very friendly and took care of me quickly.

Monica C 
Évaluation :
4

Friendly and efficient

Tobin F 
Évaluation :
5

Great customer service!

Barbara H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda l 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert c 
Évaluation :
5

Josh is professional and helpful with excellent customer service. I have rented from U-Haul more times than I can count! I have 1,3 acres outside of Parma and use their utility trailers often. I have rented from numerous locations in the last 5 years in this area from Nampa to Ontario. Only one location you should never use, The Re-load in Ontario! Not only extremely unprofessional the woman that takes care of renting there actually damaged the wiring on my vehicle! So if in Ontario the Snake River Windshield behind Taco Bell in a great choice!

Shannan M 
Évaluation :
5

Can't think of anything as staff is professional, friendly and very helpful whether picking up or dropping off equipment.

kurt D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis C 
Évaluation :
5

keep up the good service

RUSSELL L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris w 
Évaluation :
5

Was a very straightforward experience. Got it, got out. Much appreciated.

Eddie R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S 
Évaluation :
5

The truck was dirty on the floor boards but clean in the bed of the truck was fine. Very nice guys so a little dirt on the floor was no problem. It was well maintained.

Tracey D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesse J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Llesca E 
Évaluation :
5

They were very friendly and helpful. Fast service.. Great people. I would definitely use this place again

Christy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN M 
Évaluation :
4

Better internet to complete the rental agreement. More inventory would be nice. Parking could be better

Roger C 
Évaluation :
3

Everything WAS fine. But when I got the bill I have been overcharged by almost $100 . I called and left a message regarding this. They have not returned my call.

Jill D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B 
Évaluation :
5

Amazing customer service!!

Joseph B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron T 
Évaluation :
3

I was flying in to Idaho to move my mother back to Pennsylvania. My brother, who lives local to the pick up location, reserved the truck about a month prior to pick up and reconfirmed the pick up date/time the week before. The owner confirmed and he also confirmed he would be there. When we arrived to pick up truck the place was closed so we called owner. There was some confusion of the reservation and truck. There was a truck 15ft on the lot and the owner said the cost would be $2 800 plus fees. My brother reminded him that he had quoted $1 700 and he said fees change due to demand etc. so it costs us more than $1 000 than quoted. Ugh! We had to take it since we had to load up and move that day. We processed the on-line paperwork, inspected the truck and got the key out of the box and left. The owner said he saved us $700 on the price.

Randy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danette h 
Évaluation :
4

Let them lock up the equipment so it won't be stolen

Sarah J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L 
Évaluation :
5

This is my new go to for u-haul rentals and windshield repairs the owner is great he works hard to make sure your needs are met his attitude is excellent and his yard is perfect for Pick up and drop off and his location is close the highway on and off ramp

andrew f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zane P 
Évaluation :
5

Good location easy to find , excellent customer service . They actually have an old school video game cabinet with many games to play

Raul M 
Évaluation :
5

I was in a bind. It was sunday and no one was open. So i tried a couple places and no answer. Josh answered his phone and was at his shop in 15 mins to get me this truck. Im blown away at the all out amazingness of this man. Thank you so much! You have no idea what this did for my life! Thank you again. I will be back if i need absolutely anything in the future!

timothy b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H 
Évaluation :
5

Fix potholes in parking lot

Elaine C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lark P 
Évaluation :
5

Friendly and excellent customer service.

Rois C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ragan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kitrick W 
Évaluation :
5

Very excellent customer service and very helpful and friendly!

Patty W 
Évaluation :
4

You need to have more available trucks in all sizes available. This was very difficult to find and I was limited to one truck in the whole town of Ontario oregon

Alicia R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M 
Évaluation :
5

Jason, the guy who rented it to me was very friendly and helpful and was very professional. He is just a really great guy and I would definitely do business with him again.

Charlotte C 
Évaluation :
3

As you know,,Make the deposit refund easier

RICHARD B 
Évaluation :
5

Friendly staff and very helpful.

Eluterio M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

troy l 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicente G 
Évaluation :
5

Josh Andrews was the best! He called around until he found us the truck size that we needed! I will and have recommended him! ! He also offered us his number to make any other accommodations we might have needed for moving.

shawn r 
Évaluation :
5

The drop-off manager was outstanding. He went out of his way to help us and deserves a customer service award. He was on his way home and came back to personally help us. Many thanks! We were far from home and he was a solid example of a good businessperson and good neighbor

Rodney N 
Évaluation :
4

The gas guide given was for 40gallon tank while ours was a 30g tank so we overfilled. A little frustrating. Lost about $15.

Cassandra P 
Évaluation :
5

Uhaul app would not allow pictures to be uploaded when a change from the default conditions.

Paul S 
Évaluation :
5

Keep your web site information up to date. I was looking for an open top 5x9 trailer in 97914 area. None were available on line. When I went to pick up my trailer there were two at the next U-haul dealer and two more at a U-haul location enroute to the area where I was picking up the items going in the trailer. Would have been much easier with an open top and larger trailer.

Lyle B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H 
Évaluation :
5

Great service .

Jeff D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R 
Évaluation :
5

Best service and inventory. All staff are polite, knowledgable, and efficient.

Sean J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy H 
Évaluation :
5

Do not have one price and then charge a higher price.

Elizabeth M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H 
Évaluation :
4

The smartphone process is cumbersome and didn't work at all. Much nicer to have a live person to deal with.

Lynne G 
Évaluation :
1

I reserved the trailer the evening before I planned on picking it up. when I arrived no body was at the store. I called the cell # listed for immediate service but it went to voice mail, after leaving a voice mail I went to a different location while I was there Josh called so I went back to pick up the trailer he had, when I returned I noticed a sign posted that stated I would receive $50 off if my reservation was not on time, when I asked josh about it his reply was " you seriously want $50 off? You seriously want a free trailer" and he went on to explain why he did not have the store open at the posted time and also that he was not aware of my reservation, In the end he did give me my $50 off, If a business is going to advertise $50 off if its not ready they should be ready and willing to stand behind that or the sign should be taken down.

Mike G 
Évaluation :
5

Our experience with U-Haul over the weekend was excellent the truck was clean gentleman at the U-Haul dealer was fair and very courteous and we appreciate it all of his help

susan w 
Évaluation :
5

Great service and very professional owner.

Kenneth R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L 
Évaluation :
5

Josh was so thorough and knowledgable I can't imagine my experience being better. I had to transport a motorcycle and he suggested we use an enclosed trailer at no extra cost. this worked beautifully and allowed me to sleep soundly at night on our long trip home. Thank you Josh!!

Eric E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusty L 
Évaluation :
1

never had reciver , it was up to me to have hitch reciver , it was said i could go to home depo and purchace one . it was all said i maid deal on line and not with snake , i asked is he not a rep for uhaul . it,s so inportent to take pictures of safety chaines ,((((( But as i was loading car on to trailer the trailer poped off the Ball . Me going to SNAKE WAS a MISSTAKE by online I was requesting TRESUR Valley .

Fred C 
Évaluation :
5

Excellent customer service and clean, ready to go truck. Could not have asked for more.

danette r 
Évaluation :
5

Nothing! the place is amazing!

Joshua A 
Évaluation :
5

Josh was amazing! Very helpful friendly and knowledgeable.

THOMAS M 
Évaluation :
5

Nothing you guys are great

Brandie H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul H 
Évaluation :
5

This location was very helpful, I have rented a uhaul at another Ontario location and they didn't leave the keys and were not able to be contacted. These guys were amazing. They went above and beyond and even went out and checked my car for me when I couldn't remember if I had left it locked.

Mary S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannan M 
Évaluation :
5

Josh was friendly, helpful and very willing to go the extra mile for us.

MARY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S 
Évaluation :
3

Snake River did a good job but I was to pick my truck up at 9:00 from another place that wasn't open on Saturday even though I was told they were. I will not use UHaul again. Your computerized system does not work and your service is unreliable.

Jean L 
Évaluation :
1

Was stuck stranded on freeway with blown vehicle. Only way to get my vehicle to a mechanic was to rent "the only available truck",.. a 26' box truck! Then to a different dealer for a tow trailer! What a pain,Ok,..I get it, Ontario Oregon probably not a fully stocked Uhaul but shoot ok. Long story short, completely broke single dad now being charged an extra 118! For gas being just a hair below what I had used in gas. Nice to know a business as large as Uhaul would hire a lawyer and send me to collections over,..let's say 10 bucks in gas.. maybe. I won't use Uhaul again. I'll use Budget, Penske, or anyone other than Uhaul again. Service manager was a good guy though. This is a corporate issue.

Ellis S 
Évaluation :
5

Thank you for the wonderful service

Regina S 
Non les évaluations ont été soumises pour cet établissement.

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