Customer Reviews for Some Place Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)

1251 évaluations

199 Victoria Rd S #H1   Guelph, ON N1E6T9
(York and VIctoria)

(519) 829-3897

Heures d'ouverture de l'établissement

  • Lun : 9h am à 5h30 pm
  • Mar : 9h am à 6h pm
  • Mer - ven : 9h am à 5h30 pm
  • Sam : 8h am à 1h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/15/2021: Fermé
  • 5/17/2021 - 5/18/2021: 10h00 am - 3h00 pm
  • 5/19/2021: Fermé
  • 5/20/2021 - 5/21/2021: 10h00 am - 3h00 pm
  • 5/22/2021: Fermé
  • 5/24/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(519) 829-3897

199 Victoria Rd S #H1
Guelph, ON N1E6T9
(York and VIctoria)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 5h30 pm
  • Mar : 9h am à 6h pm
  • Mer - ven : 9h am à 5h30 pm
  • Sam : 8h am à 1h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/15/2021: Fermé
  • 5/17/2021 - 5/18/2021: 10h00 am - 3h00 pm
  • 5/19/2021: Fermé
  • 5/20/2021 - 5/21/2021: 10h00 am - 3h00 pm
  • 5/22/2021: Fermé
  • 5/24/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta I. 
Évaluation :
5

The overall experience was fantastic! Same Place Safe Self Storage was very accommodating and professional to deal with. The van was very clean, which was most appreciated.

todd B. 
Évaluation :
4

The back of the truck has some moving garbage in it (cardboard boxes, bubble wrap, etc. Otherwise the truck was very clean and pickup was super easy.

Katharine L. 
Évaluation :
5

Kara was excellent with her service and communication. I would highly recommend this service .

DINO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate P. 
Évaluation :
5

No issues

Douglas R. 
Évaluation :
5

Not a comment relqted to this location specifically, but I had a reservation and UHaul cancelled my reservation without any request. I only did not get screwed because "some place self storage" had a truck for me and was about to reserve it

Henrique S. 
Évaluation :
5

The online system was very difficult to use. We ended up going into the location to get our rental where the service was great.

Eamonn C. 
Évaluation :
5

Everything was great, thanks

Ricardo G. 
Évaluation :
2

Wiper blade on driver side was ragged and scraped on windshield ... very annoying as it was raining off and on during trip. Back of van was not swept out, was messy, I had to sweep it before loading. Mobile pickup was not available even though it was confirmed on my order. Dolly was not in van on pickup, I had to drive back to the location to get it.

Bill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Keep doing what you are doing and keep the 2 ladies in place. They were terrific.

Harish N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
4

Too complicAte to pick up by internet.

hoon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
1

The address listed is not the ACTUAL location. That information in no where in emails or on the site. A kind man who saw me distraught (after 30 minutes) let me know I had to go down a different street and to the back. The website through my iPhone kept bumping me out so I was an hour after reservation time getting into my truck! Rental was excellent and drop off-website kept bumping me out and wouldn't accept some pictures. Had to call and luckily talked to a wonderful lady Vicky who helped me. She accepted the return photos through email. Would never recommend this for folks. It should have been quick and easy which is was not at all. Plus I lost an hour of my short time

Gayton F. 
Évaluation :
3

We dropped off the truck on a Sunday so there was no way to assess the facility

Peter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

Customer service was excellent!!!

Kevin B. 
Évaluation :
3

The vehicle had not been sanitized for COVID from the previous renter and we were expected to sanitize it ourselves. This was not acceptable.

Cher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

Everything went very well. The truck needed new wiper blades and there seemed to be some confusion as to where I was dropping off the truck but that was resolved by the helpful person at the dropoff point.

andrea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shveta K. 
Évaluation :
5

Wiper blades need replacing

Juliet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
5

Overall, the experience was very easy and efficient. The only thing I would suggest is to have the gas tank full upon rental, as it would make things a little easier for replacing gas if tank was full upon rental. Regardless, everything worked out fine and the Customer Service rep at the Victoria St Guelph location was extremely friendly and helpful. The van was very clean as well. Merci.

Shara I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jinto A. 
Évaluation :
4

There was an empty plastic water bottle sitting in the cupholder of the truck when we picked it up. there than that, the experience was great.

Bill B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Umair J. 
Évaluation :
5

After having many issues with the main uhaul location, I was so glad to come here. The person who helped me was very nice - everything went smoothly, quickly, and there was no hassle like I'm used to at speedvale. Also the name makes me smile.

Ryan C. 
Évaluation :
5

Very good customer service, van worked well.

Josh B. 
Évaluation :
3

Service was good but I was charged for 20 miles when I drove less than 10km

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey C. 
Évaluation :
4

Advertised daily price is misleading

John P. 
Évaluation :
5

Pleasant and efficient staff, quick and easy to pick up the vehicle and was able to return after hours with no issue. Would recommend.

Katelyn W. 
Évaluation :
4

I was completely misled by the sales person and the advertising. I thought I was getting the cargo van for 19,95 $ with 150 km INCLUDED. I was very forthright with the sales person that called to confirm my request that I did not want to pay too much as we are a not-for-profit animal shelter. Also, I requested the location closest to the shelter but was directed over 20 km away to another location as they couldn't get a cargo van there - I gave over a week's notice.

Lisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen F. 
Évaluation :
5

Don't know

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene L. 
Évaluation :
5

Wonderful service.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Can't be better.

young K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline G. 
Évaluation :
5

Excellent service. I have rented at this location several times and will keep going back

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
4

I received a receipt that was substantially less than what was charged to my credit card. Some clarification on what the final cost being charged to me would be helpful.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imad S. 
Évaluation :
4

Online app took a very long time. Keys were in the incorrect lock box. Lost an extra 30 minutes of time trying to sort problems out and get keys to the truck

Chris D. 
Évaluation :
4

The items we had rented were not in the truck--unfortunately the store was closed due to pandemic. I would have appreciated to know that ahead of time. The self pick-up process needs to be streamlined. Web sign in was not user friendly. But it was probably due to the pandemic.

Theresa M. 
Évaluation :
4

Let the costumers know the entrance to where the truck pickup is on York street and not Victoria street. Especially, now with the office closed. This information needs to be on the confirmation and instructions email. Merci!

Jane M. 
Évaluation :
5

I did not receive a copy of my bill. Do you email it? Are you sanitizing the truck between uses?

Lorri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn M. 
Évaluation :
3

Self check in/out process was too long.

Duncan G. 
Évaluation :
5

Some where Safe staff were great.

Randolph S. 
Évaluation :
2

No drop box. Had to guess and drop in mail slot. Should be more obvious as I was told to drop off in a lock box.

Joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy F. 
Évaluation :
4

The facility was fine, the staff amazing and very friendly. Issue with the truck ... it wasn't serviced and broke down. Some Place Safe was quick to respond and connected me with the area manager, Zach. The customer service from the location and from Zach, the UHaul area manager, was perfect. Zach was a pleasure to work with. He was very patient and understanding of my frustrations, given it took 5 hours to fix the truck, and hence the move was 5 hours delayed. Zach effectively diffused a tense and sensitive situation.

Louise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramy I. 
Évaluation :
5

the rental process was very quick and straight forward. there was no waiting and they had the vehicle and keys ready. all round good service.

Robert T. 
Évaluation :
5

Great customer service!

Rashied B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

Everything was great, good service over all.

Christy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nir W. 
Évaluation :
5

Best place

RODNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent M. 
Évaluation :
5

Difficult to drive on some snowy roads due to tires with low tread.

Kirk H. 
Évaluation :
5

I requested a pickup truck at Some Place Safe. I got a confirmation email from U-Haul that said "Your order is confirmed." In very small print it added that the truck would be at a different location on the other side of the city - I didn't notice until I went to pick up the truck at SPS and they didn't have it. This was needlessly confusing and very inconvenient. Luckily the folks at SPS had a cargo van that I was able to use instead. I would have appreciated better communication from U-Haul about where I could pick up the vehicle I requested, or alternatives if it would be unavailable.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
4

Visa charge does not match bill. I have to follow up.

Catherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGH W. 
Évaluation :
4

Trucks should be parked all together and closer to the building, but staff are wonderful.

Janet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel B. 
Évaluation :
5

Very pleased with equipment and service.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Found the mirrors very difficult to adjust. There seems to be no up/down adjustment (or it's seized).

Patrick B. 
Évaluation :
5

Appreciated the newer vehicle. Very good experience.

Bruce D. 
Évaluation :
3

Key would not fit in drop box had to put it back in the lock box

nicholas H. 
Évaluation :
1

The drop off area was very confusing to navigate. I went to the address, ended up at the storage unit. By chance I found the back parking lot where the trucks needed to be dropped off. There was no signage indicating where to go to drop the truck off, and the instructions sent to me had no details of this. Even after I dropped the truck off, I only knew this was the spot because there were other trucks, otherwise I would not have known. By chance I found the drop box for the key and contract. The mobile app was not working and also did not allow me to upload me gas meter and odometer. I called uhaul after I dropped the truck off to send them the pictures I took. Despite doing this, the location still charged me for a gas fillup. I had to call in and the customer service representative saw the pictures matched what I got the van with. Overall, this is the last time I'm using uhaul. My initial reservation was changed with me being properly notified. I had to drive out of town to get a truck and pay more gas out of my own pocket. The manager I spoke with to make this correction did seem to care much for my problem and was very passive about the situation. I had to call uhaul on the phone way too many times about this, very poor experience. I will gladly spend more money to avoid all this mishaps. This isn't the first time I've had these issues with uhaul, I've had an issue on nearly every reservation I've made in the past.

Imtiaz A. 
Évaluation :
2

I had to call the 1888 number to verify pricing as when I booked it the price was 169 for a 20 ft truck. But when I had to pay the price came up to over 300.00. That is when I started to argue as the price was 169.00. The girl was not even going to do anything so I called the 1888 number myself. Long story short was it went to over 300 due to u haul letting me have the truck for 3 days and they added in extra milage. It did go back down to the 169 after taking off the extra days and extra mileage. The girl behind the desk while talking to the 1888 number was almost roiling her eyes as the woman on the phone going over the 169 price I was given. This was a way way haul. To find the office location was difficult as it was in a building location amongst 30 other business. You have to drive around searching for the correct building then the correct door to go in etc. I would not go back due to location difficulties finding and lack of customer service at this location. I would also suggest if your to buy their tape for boxes..don't. Go to home depot and buy it there.. better quality and you use less than the u haul tape. U haul had good boxes at a fair price. Also I did receive a one month free storage which was included in the 169 truck rental price and I did take advantage of that.

Patricia S. 
Évaluation :
5

Was extremely happy with everything to do with the rental. Want to especially compliment Amanda for her through customer service at pick up and after returning the vehicle. She went above and beyond to check for my friends cap that he left in the van and hold it for him to pick up. Thank you Amanda!!

wendy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Percy D. 
Évaluation :
3

You have to check the trucks when you receive them and clean them if required. It was my fault not to check inside the truck when I got the keys just because I trusted the system and I thought it would be clean. But I am so disappointed because half of the truck was not usable and we had to make 2 trips to finish the move.

Shelir E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christohper L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

git Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary V. 
Non reviews have been submitted for this location.

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