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Laura M
Customer Reviews for Somersworth Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Extremely customer oriented everything was ready and waiting at scheduled pick up time.
Peter VThe whole experience was great
Edward DNo need to improve anything staff was very helpful and friendly answered all questions and I will definitely rent from this location again
Cynthia LYou are great nothing to improve 👍👍👍👍👍
Janusz SExcellent service!!!!!
arpad aAlways a pleasure to deal with the two Ladies at dis location. Très sympathiques et professionnels.
arpad aI don't think you can do better..... Excellent Service! Friendly and professional! We will never rent anywhere else than at this location. Our Van was perfectly clean and ready to go when we picked up. Thank you U-Haul of SOMERSWORTH STORAGE!
arpad aCaroline and Meghan are great. They're very kind they keep the smiles going all day long! Highly recommend this facility. Great work ladies!!!!!!
T NNothing they were very helpful
Paula Kexcellent service.
ROBERT AAlways a pleasure renting from somersworth storage. Kind, courteous, professional. All you could ask for and more. Smells great in there too!
T NIt was convenient, but dollie was old, rubber pieces were missing/broken.
Tia MQuick, professional, courteous service.
Ralph MThis was the cleanest, friendliest Storage/U-Haul facility I've ever been to! Kudos
Dennis JFix AC and clean off sticky seat adjustment handles.
Katrina PNothing. The location manager is SUPER, the equipment is spotless and check-in/check-out is quick.
JOSEPH SEverything was great!
Robert HGas tank was quoted as being at 3/4 full. Upon departure at pick up, saw that it was indeed only half full.
Michael PThe pick up your truck process through the app was terrible. I arrived at 7:30 and didn't get out on the road until 8:08. The app shut down on me twice and then the online agent needed more verification information. And pictures of my license which could have been provided before the pick up in order to save time. Then the agent needed a phone to call someone to verify I was the one renting the truck. Awful process. Never again!
Michael PVehicle was ready as reserved and the Manager was knowledgeable and pleasant. I used the app to return the vehicle and it worked well. Merci!
Daniel DThe staff at Somersworth Storage could not have made my rental experience any easier! Will definitely recommend and continue to use Somersworth Storage for U-Haul rentals.
Mike RThe professional staff make the U-Haul rental experience a dream. Quick in,out and return. Two thumbs up to the team at Somersworth Storage
Mike RThe managers at this location are wonderful people. They are very helpful.
harry TJust continue to hire people like Megan that went above and beyond for me. I was moving but didn't have anyone to help and felt overwhelmed. She showed sincere empathy of my situation. She called around to see if anyone from specific companies might be able to help me with donating some of my items to helping me move & discard items, even before I got there to the storage unit! She just was proactive saying "anything we can do to help" and it showed in her actions. I also love that you allow your pets there who also make it feel less stressful when you have so much to do. Thank you again Megan, you really made feel seen and heard as a person. You are an asset to this company. I will be sharing this experience with others. I hope the company knows what an amazing employee you are! Take care and God Bless.
Rachelyn TVery personable and easy to work with.
Grace SI don’t know except just keep it up.
Harold SStill waiting for my receipt.somersworth storage been 24 hrs.since return van
Richard PWonder experience.
jennifer lFriendly service. Easy pick-up and return. The truck was clean and easy to drive.
Richard TLower The One Way Driving To A Few Hundred Dollars.
amanda kMake it easier to rent things, all I got was a appliance dolly and had to give two references including all my information
Craig BThe brand new cargo van steered like an old 70s large vehicle. Disappointing on the manufacture of the van.
Elizabeth MThe staff was very friendly and helpful
James BFirst visit to this location. We bought a freezer at Home Depot and didn't want to wait for delivery. Customer service was spot on both friendly and to the point. This will be our go to UHaul location from now on.
Jeffrey CEmployees were very helpful, informative, and friendly. The van was clean, in good working order, and ready for pickup. This was the best U-haul experience out of several different locations in several states. Thank you!! Highly recommended.
Mary AThe windshield was rather dirty and there was no washer fluid. And some dust & pollen on one of the seats, but my overall expert was very very good. The women who helped me was superb! Friendly, knowledgeable and very customer service oriented. Kudos to her!
Nancy EStill hard to do self check in. Staff was great.
Jereme PThe staff was amazing and the online check in system is so great thanks again
Joshua Pjust was a key drop off
richard kThis was the most pleasant UHaul rental experience- or any rental experience- I have ever have- thank you thank you thank you! Your staff member was fabulous- friendly, personable, helpful, prompt, attentive to details…I could go on and on. Thank you so much!
Rachel RTell people about tolls and the use of their EZPass. The drop off location informed me my EZPass can't be used for Uhaul and to expect bills and fines. No one ever mentioned anything about toll options at pick up.
TAMMY WThe vehicle needed an oil change, the trouble message kept coming in
Michael DLock didn't open with code, had to wait for location to open. Delayed moving into new home.
Irene RThe location was convenient...The woman that waited on me, extremely pleasant.. my only concern is the ridiculous cost...$19,95 is deceiving.... That's not the location, that's the u haul company..
Katherine RExceptional service. These folks know customer service.
William NVery Friendly, efficient and knowledgeable. The Rochester NH office was also very helpful.
John PExcellent professional customer care. Top knotch on all angles.. I appreciated the kind woman that helped me today! She very helpful, friendly and polite from stare to finish. She made me feel like I was her top priority. The rental truck ran excellent. My rental fee was very fair and priced extremely affordable. This took a lot of stress off of my hands that day!! Thanks again C! Jm
Julie MThe manager there was extremely friendly and helpful, overall a great experience!
Susan HNothing! Fabulous experience all the way around. Womderful customer service by very friendly owner of Somersworth Storage. Loved that location was dog friendly as well!
Jacqueline JThe location was fine but the website is absolutely terrible. It took 90 minutes to go through the process of accessing the truck. Customer service had me on hold for an hour, and the location was closed so they couldn't help.
Paige DShe was exemplary. Simply went above and beyond her job, and that was amazing.
MARCUS Soutstanding
MARTIN BWe arrived at the drop off location at 9:45am. We waited until 10:50am for the employee to show up to work. Another customer was also waiting for the facility to open, which was supposed to have opened at 10am. My first attempt to return the truck using your online drop off web site, resulted in the app telling me that my mileage usage was 29 000 miles, even though I had entered the mileage correctly. It made no sense that the app would have known who I was, as it did not give me an opportunity to enter a contract number, or any other unique identifier to make such a calculation of mileage. There would have been no way for it to have known the mileage when we took possession of the truck. Separately, apparently, I exceeded my allotment of 85 miles, why such a low allotment, I don't understand. I could understand an excessive mileage charge had I driven the truck 500 miles, but I was not expecting a charge for having exceeded estimated travel distances. My last rental was with Penske, and I had no such mileage overage assessments charged. When I selected the same web site from my uhaul text message, it correctly knew who I was and calculated the mileage correctly. But because I was now using this method of return, after 10am, (the time I was to return it), the web site was assessing me a late charge. We purposely made sure to get to the drop off location on time so that if another customer was expecting to get a truck that morning, we would not be the cause of any delay. When the employee finally showed up for work, we returned the truck at the facility with her assistance.
JOHN HThe woman at the office that rented me the truck was very professional and very helpful thank u very much
Chad CExcellent customer service the pickup process was quick and the same with the drop off. Have rented trucks from several locations this was definitely my best experience and will be where I plan on doing my future rentals through.
Richard WNo complaints. Everything went off without a hitch. Super easy. Would definelty use somersworth storage again.
JESSICA BAs an infrequent renter, I appreciated the ease of using the website for preliminary rental information and the great in-person support at the rental site.
Robert PTo have clearer directions on what to do when dropping equipment.
Lawrence Cthe woman was awesome....
Joseph PWas very appreciative of the help I received post co tract from UHaul, to get the proper rate! Thank you very much!
Joseph SThe location was fine, but the experience was not. Vans seem to be in high demand at the moment. I was able to get the rental but not at my preferred location. Somersworth was at the other end of town. I had my rental to end by 5:00 and I received an email that it was changed to 4:00 With traffic and stopping to fill my tank I arrived at the location to turn my vehicle in at 4:35. The location called me numerous times asking when I would be back at the location making me feel more stressed and rushed to get back to the location. When I finally arrived, it was very uncomfortable. The keys were grabbed and it the transaction was fast. I do no think I will be renting from this location or Uhaul for a while. The van was not even cleaned or wiped down after my use.
Kaitlyn GNothing I can think of. Everything was ready & we were on the road in 15 mins. THANKS.
Wayne G