Évaluations des clients Somersworth Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Somersworth Storage LLC

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Kaitlyn G.
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The location was fine, but the experience was not. Vans seem to be in high demand at the moment. I was able to get the rental but not at my preferred location. Somersworth was at the other end of town. I had my rental to end by 5:00 and I received an email that it was changed to 4:00 With traffic and stopping to fill my tank I arrived at the location to turn my vehicle in at 4:35. The location called me numerous times asking when I would be back at the location making me feel more stressed and rushed to get back to the location. When I finally arrived, it was very uncomfortable. The keys were grabbed and it the transaction was fast. I do no think I will be renting from this location or Uhaul for a while. The van was not even cleaned or wiped down after my use.

Wayne G.
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Nothing I can think of. Everything was ready & we were on the road in 15 mins. THANKS.

Timothy B.
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Le client n'a pas laissé de commentaire.

Kimberly W.
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I was not told that I only had 1 hour to pick up my reservation. We arrived on site and tried to follow the prompts and change the reservations but it didn't work and we sat on hold for 45 minutes and then discovered the key was in the lock box unlocked so we took it along with a dolly (which we had reserved). I received an email that my reservation was canceled I immediately called to let them know I did get the truck I reserved. She then accused me of stealing the truck. I found her to be very unfriendly... I feel the reservation process should be easier and explained better. When I reserved the truck I picked Biddeford for pick up location and then the reservation was emailed it said Somersworth, NH (over 1 hr away)... all in all not an easy or enjoyable experience.

TIMOTHY R C.
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Le client n'a pas laissé de commentaire.

James L.
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Very impressed with this place. All the girls in the office are awesome, and the whole place is impressively clean.

Christopher J.
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Online access was not working

Amanda F.
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The odometer is not right on the truck I was over charged for mileage i am not happy at all I went not even 200 miles and was charged for almost 300 not a happy customer at all.

Alicia L.
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Le client n'a pas laissé de commentaire.

ANTHONY F.
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Le client n'a pas laissé de commentaire.

PAUL G.
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Nothing to be improved. Everything went smooth and very well done ??

Ricardo U.
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Have cold water when i get there. ??????

Sarah F.
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Way too expensive

Richard M.
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The associate was very helpful!

Jason C.
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Le client n'a pas laissé de commentaire.

Kelly J.
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Having to upload the license took way too much time it should have been done when it the truck was reserved. All in all I was there for much longer than was necessary

Dan W.
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Le client n'a pas laissé de commentaire.

michelle L.
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Great people to work with. Even under these circumstances we are dealing with under COVID 19.

Andrew C.
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The representative for UHAUL was excellent. Very helpful and accommodating. I would definitely go back and rent again.

Debra O.
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Le client n'a pas laissé de commentaire.

Debbie C.
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Le client n'a pas laissé de commentaire.

Patricia R.
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They young lady that assisted me was professional and very helpful. The site/office area if clean, bright and very welcoming!

Angelia N.
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Le client n'a pas laissé de commentaire.

Trinity V.
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When I reserved truck they messed up my reservation and then it says in big words on side of truck rent for 19.95 a day plus mileage they charged me an extra 50 dollars for just rentals

Ryan H.
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Place sucks they have no clue what there doing ! I'd rather strap shit to my car then ever deal with these scam artist EVER AGAIN . I'll make sure it's know how terrible U-Haul is and customer service bu ch of bullshit . Better hope I'm refunded the money you took off $300 or here I come corporate.

Anthony F.
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At first I was “Guaranteed” a truck at my local location for 8am. Then my appointment to get the truck was switched to a new location for 830. I arrive at 8:15 and the Uhaul place didn't even open until 9. I wait until 9 (because the Uhaul app and website wasn't working for “express checkout”. I go inside and the Uhaul places internet wasn't working .... fast forward until 9:57 after suggesting I use a paper contract rather than the electronic and I finally left Uhaul with a truck meanwhile all my helpers had been waiting since 8.

Alan B.
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more different types of vehicles available

Pamela D.
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The woman who took my order could not have been nicer and easier to work with. She was very customer oriented and our experience was just great.

Gregory F.
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Le client n'a pas laissé de commentaire.

Dennis M.
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-

David D.
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I originally ordered from pick up location in Dover NH which I could which I could walk to which was confirmed on line. I received a call saying they had no truck available and scheduled me for somersworth which cost me an additional 20 dollars for an uber. This was frustrating but both dover and somersworth were extremely nice and competent. More of a corporate problem since website confirmed

Warren T.
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Have more of your other locations run like this one. Was a great experience. I hate moving I've done it to many times but the staff (including Mr Hank) were the highlight of the day and made for a much better moving day. Thank you very much

paula G.
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The customer service rep there was very friendly,and helpful. She was great,and that's what it's all about! Thankyou!

Kathy H.
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Due to what I consider EXTREMELY high mileage charges, I will continue to price all other rental truck services but until find one I'll be using U-Haul. Customer service at this location was particularly pleasant.

Thomas F.
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Le client n'a pas laissé de commentaire.

Kylie M.
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They called me twice because they lost the keys...wow. I handed the keys to the lady who called and woke me up twice in the morning because she was irresponsible and lost them. It was also annoying I was forced to go all the way there to drop it off in Somersworth instead of Dover. Again, thanks for not informing us about the gas charge. And thanks for making me drive out of my way. Customer does not come first to this company...

John M.
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Le client n'a pas laissé de commentaire.

Scott A.
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The truck has a severe driveline wobble under 50 mph. Should not have been rented in that condition!

Lori D.
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At least half tank of gas. We got only a third and got to our destination on empty. Otherwise it was extremely smooth and easy process

Michael R.
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windshield was covered in dried bugs and it's a hard-to-clean windshield.

RONALD P.
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Great drop off very nice lady feels good to deal with people like this

Cheryl A.
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Le client n'a pas laissé de commentaire.

Dawn G.
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the van arrived late from the prior renter and was not cleaned prior to our rental as there was no time. this was not our chosen pick up location and only found out an hour before rental via a chat on the website. Very poor Uhaul website!

Benjamin B.
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Le client n'a pas laissé de commentaire.

SHARON P.
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Le client n'a pas laissé de commentaire.

PAUL T.
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Le client n'a pas laissé de commentaire.

Lawrence S.
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Le client n'a pas laissé de commentaire.

Amanda M.
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The dolly I rented said $10, but I was charged $12... Also I was told I needed to have the $14 ins., when I later foind out it was an option... So very misleading.

Dorothy T.
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Nothing at all. A very pleasant experience!

Gerri C.
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Le client n'a pas laissé de commentaire.

Patricia H.
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Customer should be told about fee for not sweeping out haul. Even though there are signs. Carolyn and Hank really liven up the place. Thank you.

raude R.
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Offer discount card for word of mouth promo. People need to hear about the options to rent from Somersworth storage from a friend that people can trust

Jerry Ann L.
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Le client n'a pas laissé de commentaire.

nicole L.
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Le client n'a pas laissé de commentaire.

Michael S.
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The 26 foot truck I rented was the perfect size truck for the job. I was also pleased with the price. The truck on the other hand had some hard miles on it. I could tell the front end was loose on the highway. Not good if that deer had run out in front of me. Good thing I wasn't going interstate. I had to keep the the window open. I could hear an exhaust leak and the fumes were entering the passenger compartment. The on line rental was well done. The employees were excellent.

Lance R.
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The two women that were working there were very polite and informative.I would definitely recommend family and friends to use them.

dawn H.
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the staff was fantastic. Can't say enough about how helpful, friendly, and customer-focused they were. Fantastic crew, great service. Will recommend to others. And will recommend their storage services to others as a result

Rose E.
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I could not have had a better experience.

Ronald B.
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Le client n'a pas laissé de commentaire.

Jill S.
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Nothing. It was a very smooth transaction and the facility was spotless.

William C.
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Not sure how going through electronic only tolls ( Tobin Bridge) is handled for renter. You may want to mention. Thank you.

Cheryl A.
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Everyone is so pleasant and is very informative It is a pleasure to work with the team at the Somersworth location

jared S.
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I had a great transaction at this location. Staff was very accommodating. Don't change a thing!!

Rebecca L.
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The customer service on phone was rude and terrible to me . I reserved a truck for my move and for it to be in somersworth, nh . They called me the day before and told me there wasn't going to be the size truck I reserved and if I wanted it I would have to drive to a far destination to pick it up when I was moving already to a long locations . Customer service did nothing to accommodate me or apologize . We had to talk to the actual place and they let us have a trailer to hook up to it . This was the worst experience for me. Especially when moving is stressful enough.

Walter M.
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Multiple postings to my credit card account was disturbing, twice for the estimate and twice for the actual amount Even though only one remained, it made me wonder if you folks knew what you were doing. Never had that happen before. Otherwise everything was perfect, from the equipment right down to the courteous and helpful customer service person.

Edward R.
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Le client n'a pas laissé de commentaire.

Michael S.
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Staff were extremely friendly, and the store was extremely neat and clean! I was in and out, in a matter of minutes, both picking up the van and returning it.

Michael E.
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Nothing. Was very positive experience

Mark F.
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Very positive experience! Than-you.

James B.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Le client n'a pas laissé de commentaire.

Samantha P.
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Le client n'a pas laissé de commentaire.

laurie ann S.
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Thank you so much for making my move easy!

William B.
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Our front desk person was wonderful

Scott M.
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Le client n'a pas laissé de commentaire.

Greg C.
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Le client n'a pas laissé de commentaire.

ABHISHEK S.
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Le client n'a pas laissé de commentaire.

Cheryl A.
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The customer service was awesome and quick

Kevin C.
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Caroline was very friendly and helpful, highly recommend this location for renting a U-hall.

Debra F.
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Le client n'a pas laissé de commentaire.

Richard W.
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Le client n'a pas laissé de commentaire.

Chad B.
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Le client n'a pas laissé de commentaire.

Douglas G.
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Nothing. Everyone is so friendly and helpful. Interior of office is immaculate as is storage area.

Billy A.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Lyndsay and Caroline were exceptional- van was ready to go on time in the middle of an ice storm and they were friendly and helpful

Stephen M.
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Exceptional Service; Caroline and Lyndsey were very friendly, helpful, and van was ready to go when I arrived.

SCOTT C.
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Le client n'a pas laissé de commentaire.

DAVID R.
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We were supposed to get a truck from Farmington,NH. Was told truck would be in Sonersworth. They couldn't get it to location for Fri. We drove by the truck in Somersworth,NH on Thurs. The employee was friendly but was over 5 minutes late. Stopped to get coffee. It took an hour and 20 minutes longer and extra miles and gas to get the truck. Happy we had a truck though.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Chris B.
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Just rented an appliance dolly.the store is about2 miles from my house so it worked out great

James D.
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Le client n'a pas laissé de commentaire.

Lorraine M.
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Very pleasant person helping me. I am very happy with the service.

Brian C.
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Le client n'a pas laissé de commentaire.

Alan H.
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Paid for 4.3 gallons of gas for 16 miles. I don't think that is fair.

Billy A.
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Very helpful and friendly staff, and an easy location to get in and out of in the truck. The truck was completely clean and ready to go. Thanks!

Susan H.
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Not a thing, other then perhaps prorating the rental to allow a 3-4 hour difference in the daily return rate.

MICHAEL L.
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Great place with a friendly staff. I would highly recommend this location.

Virginia C.
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Training for PT employee

Richard G.
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Le client n'a pas laissé de commentaire.

Marc F.
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Caroline was amazing! I got there before they opened and she let me in out of the cold. She quickly took care of the paperwork and explained everything very clearly. I would absolutely recommend friends see Caroline at this location.

Non reviews have been submitted for this location.

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