Customer Reviews for Sooke Tools and Equipment Rentals
(Concessionnaire U-Haul dans le voisinage)

462 évaluations

6228 Sooke Rd   Sooke, BC V9Z0G7

(250) 642-4436

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(250) 642-4436

6228 Sooke Rd
Sooke, BC V9Z0G7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
4

The Sooke location is always easy to access, friendly and efficient

Trudy C. 
Évaluation :
3

Maybe space out the trucks a little more so there's less of a chance for people to damage surrounding trucks/equipment :)

Kyralee S. 
Évaluation :
5

A few by more open trailers there in sooke Last time i had to rent an enclosed truck

Richard W. 
Évaluation :
3

Staff can give more instructions before letting us go.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANIA K. 
Évaluation :
3

Have a staff there. We were about to leave the key in the drop box when the staff arrived in their truck. They were also abrupt in their communication as they were multitasking with incoming calls on their bluetooth head piece while dealing with me.

Caileigh S. 
Évaluation :
4

I haven't received mdeposit refund twice now, not impressed I'm out 54 $

Braden L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincente D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

There was broken glass and dirt in the bed of the trailer. Other than that, service was fine.

Simon P. 
Évaluation :
2

Counter attendant seemed begrudgingly helpful, exterior of truck was filthy, windshield at least should have been cleaned, less than 1/4 tank of fuel in the truck to start. (I did get a discount for that) crowded lot made it difficult to maneuver

Ian R. 
Évaluation :
5

I would not recommend renting from U-Haul but sooke tool rental is a good company.

Trevor H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karl J. 
Évaluation :
5

The truck needed to be swept out other than that it was good..

William M. 
Évaluation :
3

none

Patrick E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
2

Not friendly or particularly helpful

Jon-Mark W. 
Évaluation :
3

I was charged twice. One when we picked up and one when we dropped off. Also we weren't informed that the tank has to be filled up. Our booking said we are paying the amount for going 272kms in total for two days to be dropped off by 1st. But we dropped it off on 30th itself. Kindly review and fix

Anju J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren D. 
Évaluation :
5

There wasn't any dollies available to rent so we had to borrow one from work. I would suggest that there be some at that location as a dolly is really helpful for moving things. After all, it is a moving truck.

Nadine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niles B. 
Évaluation :
5

The owner of Sooke rentals was very helpful, friendly and attentive. Highly recommend to anyone's Nigel

Nigel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
3

This has nothing to do with Sooke tools but uhaul itself. Your rates are beyond ridiculous. 22 months ago, I rented the exact same trailer for 400 $now it was 1 300 $. Over a 300 % increase in 22 months, taslk about gouging. Will be the last time I use your services because I could damn near buy a trailer for that price. Also, after renting the trailer I was informed that I was not able to drop off in the location I specified, gave me some reason about city complaining about too many uhaul vehicles. They wanted me to drop the unit off over 3 hour round trip away, I dont care that I was offered a discount as my time is precious and that is a uhaul problem if their locations are filling up. If this is a reoccurring problem you might want to change the way your reservation system works as people are generally not too happy when they are told after the fact they cant drop a unit off where they wanted.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephane J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfred L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
3

The trailer was dirty and had to be swept out. The Uhaul system was down and delayed the pickup. Overall I did nit find the dealer very friendly.

Blair G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Rien

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine J. 
Évaluation :
3

How much you charge for a one-way rental should be affected by where your equipment is surplus. It is not our fault if one area is more popular as such should not be penalized for it!!

Blain M. 
Évaluation :
4

The trailer was grubby and looking worn, mud splattered and needing a wash. it was serviceable but due to zero suspension and very rough riding there was considerable damage done despite very careful packing of furniture. The door of a china cabinet came off and a side panel of glass was broken. There was also no spare tire despite this trailer being used in remote areas where cell phone service was not available! Not overly pleased with U-haul's equipment quality.

Leonard E. 
Évaluation :
5

Great folks very helpful

Chris W. 
Évaluation :
3

CuStomer service on the web and phone are horrible! And expecting someone to pick up 25+km away is NOT a guaranteed truck. Expect a customer to take a bigger truck that costs More is not ok. Nor to pay gas and mileage from a non preferred location!

Zena R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Callum E. 
Évaluation :
5

Adorable Team !!

Stephane J. 
Évaluation :
1

explain why I was charged for 2 extra days and a 30 charge i should only have been charged for 1 day

Debbie Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sterling B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
1

The service at the pick up location was lacking to say the least. They were unfriendly and once I was finally given the keys, I was they sent to find my truck in a group of trucks. The one I was originally assigned didn't start, so overall not great. The drop off at 976 Goldstream was the complete opposite. Friendly and helpful and very quick. If I have rent in the future I would choose this location. I used the Goldstream location a couple years ago and the experience was good both times.

Kevin S. 
Évaluation :
5

Very helpful staff ... Always a good experience. Merci!

Joseph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie P. 
Évaluation :
5

Nothing to do here, he was totally friendly, truck was ready when I got there, great experience overall.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyley F. 
Évaluation :
5

The parking is a bit tight, hard to maneuver around other customers.

Lynne L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay L. 
Évaluation :
5

Great service! Trustworthy and accommodating! Excellent service overall!

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin S. 
Évaluation :
5

dropping off during off business hours was great!

Alex W. 
Évaluation :
2

Charged my card without explaining the charges for fuel, I had to question this charge. I was charged for cleaning fee after leaving the dropoff locations despite leaving the truck clean.

Kyle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol Y. 
Évaluation :
1

Have people working t the desk who know how to be informative and knowledgeable to the customers, especially first time customers. They didn't give us any information we needed, massively underestimated of mileage so the quote was way off and when we called them to sort things out because we were frustrated they hung up the phone on us. Extremely pissed off at the service we received and will never be using the uhaul location we went to again. Horrendous service.

Tyson F. 
Évaluation :
1

Horrible I will never use uhaul after this experience and situation that happened. Booked uhaul in Victoria to have to go to sooke to get my right rental than drive back to Victoria to pack up had to return vehicle all the way back to sooke such a huge inconvenience, waste of time and money. I will pay a company to move me next time with the amount I was charged it would of been much easier.

Curtis C. 
Évaluation :
5

Friendly efficient service on every visit. Thanks!

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Great to book, the equipment I needed was what I got.

Dorothy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorden D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norm M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine J. 
Évaluation :
3

The moving blankets we ordered were not available for our move.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mychal A. 
Évaluation :
3

I had to drive a ways to get to this location, the only reason why I wouldn't recommend. Otherwise service was great.

Angela W. 
Évaluation :
3

Hard to find

Samantha B. 
Évaluation :
5

If there were six stars to pick I would give them that rating! Well worth the drive to Sooke! Thank you!!

Jayne R. 
Évaluation :
5

By far the best customer service we've had in a very long time. The gentlemen that owns the location is super helpful and friendly. We would go out of our way to use this location again.

travis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Everything was ready to go, and very easy and simple process to return

Joseph B. 
Évaluation :
3

After returning the trailer I noticed I was billed for 2 days. I returned the trailer an hour and 40 minutes later. Don't think it deserves a full day charge.

Kris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Excellent customer service.

Del L. 
Évaluation :
1

I was overcharged 1 707,84 $ and have been emailing with the representative Shawn Sahw for over a month hand have yet to receive my refund. I believe he is incompetent. I am out A LOT of money with no promise of when it will arrive. I have tired calling Uhaul many times to PLEASE work with someone else on this refund and have been told each time that I can only work with him and have to wait for him to contact me. Which is extremely frustrating. I am a very dissatisfied customer, and will not be using Uhaul again and will never be recommending anyone to use Uhaul.

Travis W. 
Évaluation :
5

Merci.

Justin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

garry B. 
Évaluation :
3

did not get a dolly for transporting goods even tho reserved - only realized when back home which was a bit of a longer drive as original pick-up location was changed. that gave us an extra day free of charge, however

Gilles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot B. 
Évaluation :
4

The location was not easy to find. GPS location was off a street, and the signage was poor.

Kenneth D. 
Évaluation :
1

illegal tires ( 2 totally different ones) so of course one blew while I was driving in the Rockies.. needed to wait for Kal TIre to change tire, of course they came with the wrong one as you had the wrong ( plus 2 different tires on the trailer) had to wait for him to go back and get the proper tire.. waited over 2 1/2 hrs... Yo put me in a very dangerous situation...

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

The 26ft truck I rented was in poor mechanical condition rattle in front end annoying chirp from engine every 15 seconds, Would be nice to feel secure driving to destination with out worrying about breakdown.

James B. 
Évaluation :
5

He was quick and refunded me the charge of the dolly no questions.

Diana H. 
Évaluation :
1

I had a 26' truck arranged to pick up in Sooke and I called and reserved a smaller truck from the Goldstream location. When my husband arrived at the Goldstream location to pay for the truck they knew nothing about it. My husband spend over an hour on the phone trying to sort this out and was hung up on 4 times. I made 5 calls to U Haul and was hung up on 4 times. I am extremely upset about our whole experience and unless some compensation is sent our way I will never use U Haul again and I will spread the word as to our horrific experience. When I went to the Sooke location to pay for the 26' truck I was informed by the owner that a truck he rented out 3 days ago had not been returned and was now 2 days “missing”. He called the customer and asked that the truck be returned or he would report it stolen. The customer agreed to bring back the truck. The customer then called back 5 minutes later to tell the owner of the Sooke location (Sooke Tool and Equipment Rental) to just report the truck stolen. This is appalling service for U Haul. Ali Thornton 778-352-3520 I do expect to hear from someone regarding the exceptionally poor service.

ALISON T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evan C. 
Évaluation :
3

Easy pickup and drop-off. No problems with the truck, everything worked. Staff was fine, nothing exceptional.

Alexander K. 
Non les évaluations ont été soumises pour cet établissement.

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