Customer Reviews for Sound Worx
(U-Haul Neighborhood Dealer)

Rating:

5.0

Process was smooth and staff was excellent

Rating:

5.0

Great job! Thank you

Rating:

5.0

Truck was clean. Pickup and drop off was easy. No additional or hidden charges. Will definitely use this location in the future

Rating:

1.0

The drop off was dark and shaded, felt like I was going to be robbed at any moment

Rating:

5.0

Outstanding service

Rating:

5.0

Easy drop Off ever done

Rating:

5.0

U-haul agent was friendly and knowledgeable. Assisted in hook up and recommendation on drop off location

Rating:

5.0

Customer service was spot on

Rating:

1.0

En la aplicación dicen un precio y a la hora de pagar cobran mucho más son muy careros no es lo que muestran en la aplicación 👎👎👎👎

Rating:

4.0

Please fix the App for pick up and drop off. Had issues using the app for these items. Had to use the Website to complete my order.

Rating:

1.0

I'm being charged for materials I never received. I requested sheets and a dolly through the app, but they weren't available, and yet I'm still being charged. I require a refund for that item.

Rating:

5.0

Awesome service. Thank you

Rating:

1.0

pick up was not easy. App was glitchy. Thankfully the call center was able to help. Would never rent again from somewhere without an actual person there to help. Drop off, app gave a box number that didn't exist and I had retake pictures 3 times! Another lengthy call to customer service.

Rating:

5.0

Nothing

Rating:

3.0

We dropped the trailer off after hours and didn't talk to anyone.

Rating:

5.0

Both location Attendant were very friendly and provide great customers services

Rating:

3.0

None of th times needed were available . associate was nice . There was no equipment as requested as well as no gas

Rating:

2.0

Didn't have any of the equipment asked for and reserved. And frankly needed to make my move more smooth. No blankets no wheeled Dollie's or the actual smaller handtruck I needed. Like really? And zero offer of compensation just oh well it happens nothing we can do bs.

Rating:

3.0

The building wasn't manned for about 4 to 5 minutes. There wasn't a message explaining why the clerk wasn't in the office.

Rating:

5.0

We had a tired that kept going flat and we had to keep putting air in and I was disappointed about that

Rating:

4.0

It was pouring rain and there was a POOL in front of the door to the office... I had to step in it. A simple fix could be to place a 16" paver or two.

Rating:

5.0

Every thing went well. Professional and polite staff!!!

Rating:

1.0

Charged an additional $22 because the app didn’t work and wouldn’t allow me to return my trailer a day early

Rating:

5.0

Owners were friendly. Fast checkout and return.

Rating:

5.0

N/A

Rating:

5.0

Great location. The staff was excellent.

Rating:

5.0

This was by far, probably the most professional location. I think I've ever dealt with in U-Haul.

Rating:

5.0

This is my new go 2 U-HAUL location both people were great who took care of me fast pick up and drop off

Rating:

3.0

This location needs to take a moment and connect with Google My Business to provide directional clarity for GPS directions. The neighborhood is split by railroad tracks and the GPS doesn't recognize the barrier and takes you to one side when you should be on the other. The neon sign said open. I knocked on the steel door and no one responded.

Rating:

4.0

Na

Rating:

2.0

It looked like in middle of trees a lot? so no one there dropped off after hours but I had to drop off 26 ft truck and uhaul trailer too

Rating:

1.0

Truck promised wasn't available because someone failed to do their job after driving 170 miles to pick up wrong size truck it was load and smokey from exhaust. Terrible experience. Even got charge extra gas at end of rental.

Rating:

1.0

I rented a dolly indeed to tow my car, but the dolly has a missing strap, so when I tried to tow my car was not possible because it slips in one wheel. For that reason I took the truck all weekend to speak with somebody first time Monday morning. Im still waiting for my refund money in my bank account, due Friday had been charged 170usd approx (when I pick the truck and tow dolly). Sunday other 100usd had been charged and Monday other 200usd had been charged. So in total 470 usd for a bill of 140usd (counting the 3 days of rent due I was waiting to speak with somebody related with my Tow Dolly situation). In addition to that the Old man with the broken arm, very rude and unpolite when I picked the truck and tow dolly, that is not customer service expected from Uhaul representative.

Rating:

3.0

It was fine however there were no personnel and the call in number wasn’t answered on a few attempts. However I did get the closing email a day later and everything was in order.

Rating:

4.0

This was a self service drop off. I did not have any interaction with staff, but easy to get in and out of.

Rating:

3.0

The drop off location was closed but it is a strange little place. Did not look like a U-haul place at all.

Rating:

3.0

The location was fine. I didn't encounter anyone, but it was most definitely not clean. Looks very run down and the lot was also dirt/mud.

Rating:

2.0

Small, crowded parking area tucked into a residential area. Not easy to find. Drop-off was after hours.

Rating:

2.0

The employee, David was not there at 10 a.m. on Thursday Apr 17, 3036. Sign read CLOSED. He said, go ahead and drop off the car trailer and he would close out the paperwork later, after his son's dental appointment. I dropped off the car trailer without seeing the employee. I took a picture of the trailer and license plate but the link I tried to send it to didn't work.

Rating:

5.0

Easy pickup and return. Thanks!!!

Rating:

5.0

Pleasant experience

Rating:

5.0

This location was really good at communication and they worked to accommodate my needs. I would use them again.

Rating:

2.0

Well the check engine light was on, traction control light was on,check tire pressure light on, interior cab fan inoperable, couldn't run heat or ac ,and serious transmission problem. Will tell my friends no to go here.

Rating:

5.0

Young man behind the counter had us in and out with minimal wasted time. We were on the road within 15 minutes after entering store and one customer ahead of us.

Rating:

4.0

Repair trailers… handle knob was destroyed leaving only a jagged piece of plastic to scar my hand. This particular unit also needs tires checked… when connected to tow vehicle felt like I was in a paint shaker.

Rating:

5.0

The entire U-Haul experience was excellent. The young man we met when we picked our truck up was very professional and very courteous.

Rating:

4.0

Make sure the truck that is reserved is available or at the least have it at another location available for pickup.

Rating:

2.0

The attendant could care less I was there, and never showed me how to use the equipment. When I asked him about it, he only answered me as he was walking away. Thank goodness the vehicle I was picking up wasn’t ready because I did not feel comfortable with the quality of the equipment and my knowledge of it.

Rating:

5.0

EVERYTHING WAS ON POINT AND RETURN WAS WAY BEYOND EASY WHICH WAS CONVENIENT FOR MY WIFE AND / GREAT JOB

Rating:

1.0

Customer service was terrible.

Rating:

5.0

Convenient location, nice truck, friendly staff… I will recommend to others!