Truck was in decent condition, worn but clean, and seemed safe to drive. Rental location was shabby and grimy (and I have been to many auto shops and know what a well-kept one is like) and owner/manager was surly and impolite. Driveway is at an awkward angle leading to a busy street, so novice drivers might find entry and exit challenging. Price was good and equipment worked, so if you are cost conscious and don't mind a grouchy owner and dilapidated location this may be OK for you.Harry F.
Customer Reviews for South Bay Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hermosa Beach, CA 90254
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/11/2021: Fermé
- 12/18/2021: Fermé
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021 - 1/1/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael A.
Eric was great and very helpful, professional and niceSCOTT D.
Charged us an extra rate that was not disclosed and truck was given to us in poor condition. Trash in the front and messy back.Ryan P.
Very helpful peopleCAM M.
Everything was perfect :)NINA G.
Le client n'a pas laissé de commentaire.FRANCES M.
Uhaul door lock for the rear roll up door would not close. I had to use my own lock.MARC P.
Horrible experience all around. Truck was nasty and the guy running the place had no clue what was going on. Very poor experience.James B.
Le client n'a pas laissé de commentaire.Scott B.
The owner helped me out with the reserving and checking out process and made it a breezeKIMBERLY S.
Le client n'a pas laissé de commentaire.ADAMZACHARY G.
Le client n'a pas laissé de commentaire.BIRNEY J.
Eric is extremely helpful and worked with us for our rental needs to the fullest, the van was clean and he made the whole process super simple and will use his facility every time we can! Thanks Eric for all you do!Tobey H.
very easy, pleasant and convienant.LAURENCE V.
The location was very close to my home and the folks at the location made it very easy to pick up and return the van.Kenneth S.
Le client n'a pas laissé de commentaire.KERRY S.
Only problem is parking at this location was limited. Park across the street is very easy.LLOYD N.
The person who checked me in (sorry, don't know his name), was helpful, funny, expedient. They were ready for me when I got there, including all the stuff I had ordered, it was already in the back of the truck (that has NEVER happened for me) and he just told me to get in the car and go. The drop off was a breeze even tho they weren't there. They made everything easy and fun and they were proactive and helpful. Will DEF go to them the next time I need to rent!Kari N.
Everything was great and very Happy with the Truck.KENNETH S.
Le client n'a pas laissé de commentaire.JONATHAN N.
Solid service and well organizedMICHAEL O.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.Kesa T.
The van had a great ride and was very clean. I had many fragile items and my cargo did not bounce around at all. The manager that helped me was efficient and got me rolling in no time. Will definitely come back next time I need a rental!GRANT S.
Keep on doing!Rupert P.
It was a very simple check in and check out.Kelly B.
Le client n'a pas laissé de commentaire.WENDY S.
great experience,! I was able to get the keys to my rental quickly. this was my second time renting a moving vehicle with u-haul in the last 2 weeks. very efficient!Aubrey W.
I was not able to pick up my van because I came after my pickup time (30 mins). It did not say anything about that on the website or in the email. I then spent 30 minutes on hold to get someone to fix it. Tiffany was great when I called. But you could improve the process to allow for pickup after the start time. Thank you. The interior needed to be cleaned and there were a lot of scratches on the truck. But it worked just fine. Thank you. I will be back again.Darren S.
Le client n'a pas laissé de commentaire.Lora G.
I am so pleased we met a deadline got to Scottsdale Arizona and had kick ass teamwork! I am so greatful.JOAQUIN R.
Le client n'a pas laissé de commentaire.ADRIAN L.
Le client n'a pas laissé de commentaire.BLAINE L.
Excellent service à la clientèleMARY S.
Easy fast excellent serviceRICHARD C.
One of the headlights was not working and they never told us . We had to drive at night and that is putting us in a hazard position as well as receiving a ticket. We told the person at the Uhaul location and he just did not care. Very very poor serviceSOFIA G.
The truck exterior was very dirty. The dispatch app failed to let me make my pickup comments and report the actual fuel. I only received 23 blankets. The location operator was closed and there was no way to complete my pickup inspection. The truck fuel level was only 1/2, but I was forced to fuel it to 5/8.Michael J.
Make the receipt clearer. A hold was placed on my credit card based on my initial estimate of how many miles I would travel. I thought I was overcharged, as I drove fewer miles than I had estimated.Curt D.
I should have been notified via message or email that my after hours rental was not ready for pickup instead if making me wait, on hold, for over an hour, in the dark, in the parking lot, until an agent could inform me of the problem.Warren H.
Le client n'a pas laissé de commentaire.KEITH C.
Le client n'a pas laissé de commentaire.William D.
very convenient and quick turn around both at pick up and drop offIAN T.
Eric was super nice and professional.RICHARD B.
Le client n'a pas laissé de commentaire.MANUEL M.
Le client n'a pas laissé de commentaire.MICHAEL L.
Quick and easy. Vehicle was great.Blaine K.
Le client n'a pas laissé de commentaire.Jim C.
Le client n'a pas laissé de commentaire.Sean W.
We had a major problem with the check in process to get our truck. Luckily the manager of the location was there and he helped us out.WILLIAM L.
Le client n'a pas laissé de commentaire.ALEXANDRA S.
owner didn't realize my reservation was for sunday and he was closed had to call corporate and get his ass to his own location!!!!!!....assholeBRYAN W.
Le client n'a pas laissé de commentaire.Jon H.
Le client n'a pas laissé de commentaire.CHASE C.
Le client n'a pas laissé de commentaire.Erin W.
Awesome and friendly people attending at this place. Fortement recommandé!FERNANDO R.
Fast and efficient.Jason D.
this was one of the most frustrating experiences I have had in a long time. In 36 hours I spent over 5 hours on hold with UHaul trying to get my situation fixed. The guy who I rented from was one of the rudest guys period! I would never ever under any circumstance recommend using this UHaul location. I've rented trucks from UHaul over the years. It's always been a good experience. This was far from OKAY. I hope that customer service takes a look at how you're handling incoming calls. As a customer, you have no choice but to go through your customer service line. Each time the wait is simply unexceptable even under these very difficult times. No excuse for what I experienced. What a shame! Todd Tingley (310) 701-0004TODD T.
Le client n'a pas laissé de commentaire.STEPHEN T.
The truck was backed against the wall so tightly, I couldn't access the key in the back. After squeezing along a rusty chain-link fence and ripping my shirt, I finally got to the difficult to open combination lock. The mobile check-in and check-out processes were cumbersome and pedantic with multiple photos required to "prove" the data entered. NOT recommended.John M.
Le client n'a pas laissé de commentaire.SUSAN H.
Le client n'a pas laissé de commentaire.TILTON J.
Le client n'a pas laissé de commentaire.lee P.
Le client n'a pas laissé de commentaire.EDGARDO M.
Le client n'a pas laissé de commentaire.BRIAN F.
Le client n'a pas laissé de commentaire.JERONIMO G.
Thank you for a very quickly in and out !LADISLAV B.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.DEAN M.
Le client n'a pas laissé de commentaire.LILY B.
Le client n'a pas laissé de commentaire.MARK W.
Great customer service!!KAREN S.
Le client n'a pas laissé de commentaire.Nyri Y.
I would never recommend this place to anyone. The employees were extremely rude and disrespectful. Due to my experience here, I will never use a uhaul again. It was not worth the hassle that I was given by the employees. I've never experienced such poor customer service. I was being blamed and accused of basically stealing the uhaul, when they did not even know the facts. Instead of checking the details before calling me, they just called me and told me I will be paying. They did not listen and belittled me because I didn't know the truck number. I asked where I could find that number and he wouldn't tell me where to find it, just that it's my fault I don't know it. The manager was just as rude and I've never been disrespected by a business like this before. It was completely unacceptable to speak to a customer in that manner, especially since it was not my fault that the facility gave me the wrong truck. They should have realized this error before yelling at me and charging my card with fees that I should have never received. Do not ever use this location and make sure to take pictures of everything to prove what truck and equipment you have.CLIFFORD K.
Le client n'a pas laissé de commentaire.JERONIMO G.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.BLAINE K.
I was there in the dark, location looked a little scary, but then I don't know the neighborhood yet!Carolyn C.
Le client n'a pas laissé de commentaire.Damien L.
Every thing worked well and the entire process was easy.Michael P.
Truck wasn't cleaned or sanitized. I found out that the truck had just gotten to the location about an hour before I received it. No problem with the service I received, Eric was helpful and quick.ALEJANDRO P.
Everything went smooth and the employees were very helpful.David G.
The ios/web app failed and we had to try from 3 different phones. YUCKJessica Y.
Le client n'a pas laissé de commentaire.tony L.
Best U-Haul rental place on planet earthzachary T.
Tight parking spot area not easy to get into.Shawn J.
The drop off location is an unattended parking lot so there is no one to help with questions. The U-Haul website would not recognize my location and the camera function didn't work to take a picture of the mileage and fuel. I had to troubleshoot and download the U-Haul app for both of these aspects to work. This took 30 minutes. Not ideal.Ian C.
Friendly staff. I like going there. However they can clean the windshield and side mirrors more often.NAUMAN M.
The check engine light was on and they weren't worried about itCOURTNEY S.
SB auto repair is a great location. 24/7 key drop off and they seem to have enough space for trucks so it was very convenient and close by. Will use it again for sure.Ensar G.
Great family run business I would use them consistently! Tess is adorable and very knowledgeable!TRACY G.
Clean the Uhaul truck in accordance to Uhaul and CDC guidelines, the truck was extremely unsatisfactory. Especially during this unprecedented time, we had to spend more of our own money on top of what we payed for the uhaul to insure our own safety. This was simply a very bad experience!DURALD M.
Le client n'a pas laissé de commentaire.Michael S.
The app "Take Photo" button for mileage appears to be broken--when we tried to press it, the area around the button and explanatory text lit up as though all of it were clicked, and nothing happened. We tried going through the dialog again with the same result. Very frustrating! We write software professionally, so I'm pretty sure we weren't doing something dumb. Eventually, we were sort-of assured by the employee that we could take the van anyway.Andrew E.
All good.BARRET P.
Fast, fair, friendly service.JAMES H.
Le client n'a pas laissé de commentaire.Luis E.
Le client n'a pas laissé de commentaire.uriel V.
Thanks so much! The van saved the day!TRACY E.