You have gone to a mostly self service model putting all the work on the customer. Your logistics are shifty and the equipment is nothing special. Not sure how your company will survive with such a weak value proposition.
stephen h
Customer Reviews for South Dartmouth Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I reserved a certain uhaul, when I got to the location, they said "oh sorry our website is messed up" I had to drive 30 min away to only rent a different uhaul, then was charged $300 for dropping it off at a location near me. I've reached out so many times and everyone is supposed to call me back, still haven't heard anything, meanwhile I spent $300 on a $29 rental.
Tayla CU-Haul on line reservations and booking is horrible. The agents at both ends tried to make a failed system work.
Paul Mthe app was absolutely worthless. I staff checked me out but if i had to pick up using the junk app i would still be standing there. the truck also needed an alignment or had front and damage. it was marginally unsafe at speed
John SNo improvement needed
Jeremy SCustomer service was excellent Jason went above and beyond to be sure all of our needs were met.
Rosemary RGreat service!
CORAL AThe staff at this location were very helpful knowledgeable and friendly. Would highly recommend this location for great customer experience.
Rosemary RThe owner was helpful and accommodating- five stars!
Michael MI just don't understand why my bill was so high!
Brooka BI needed u-haul to move washer and dryer that took me under 3hrs and was charged $53,31 and only drove 7 miles and being the guy I am I filled the gas with $6
Curtis BI found my experience to be extremely personal, accommodating and very professional. I will definitely be using this location for all my future needs!! Thank you so much again!
Roberta Eyour other locations need help i already made a complaint today i was suppose to be on a job today im losing a lot of money and i had to come home to do a reservation because i couldnt get a truck all i can say is please train the people you have working its a shame
Brenda NCustomer friendly
Gheorghe SLocation does not have a secure key drop box.
Dennis OGreat folks, friendly and professional.
John AU haul the best
Luis FIf you advertise your open curtain hours, you should be open for that time period,
marissa bThis was my 1/st time using U haul and I was very happy with all !
Claudia MAlign front end; clean cab better- it smelled of cigarettes (dirty ashtray) and dashboard and steering wheel were sticky.
Ronald DThe guy wasn't there when he was supposed to me. He actually never showed. The 800 Uhaul number had to walk someone from the autobody through our rental 30 min after we were supposed to get it. In the end they somehow created a new contract without telling us which of course we didn't sign but yet they debted my account. Very illegal
DEBBIE PVehicle was dropped off at this location.
roosevelt rDrop off location was an auto repair shop, not a primary UHaul store. The location was convenient for me.
Paula WSigned up on the web. Quoted $19,95 plus $10 ins. Truck was $95+. Signed up for an 8AM pickuop. Got there at 8, told to come back in about 1/2 hour. "Guy who does the paperworks never in at 8". Finally picked up the van and 3 miles later reserve tank indicator came on. Truck had no gas in it!!!! Needless to say we were extremely disappointed in every aspect of the rental process.
melissa HNo need for improvement
Sonya FWelcoming and organized; friendly and speedy service.
Elizabeth AWillie Hill ia a great field Manager!!! He was patient. helpful and really seemed like he wanted me to understand the Uhaul process in securing the truck. I thank him greatly!!!! I realize that Saturdays or this particular Satruday was very busy but he provided me with the attention as if i was the only customer there. Thank You!!!
Dellicia SGreat service
adam avery convenient. great attitude of employees
PAMELA Msomewhat frayed belts on equipment should be replaced; greatly annoyed that I couldn't do this rental drop-off in canada without paying 500 more (for a 100 rental).
DON EVery happy with this location. The owner is very friendly and willing to please.
Richard GLocation was unattended and closed when I arrived at noon on the Saturday return day although the stated operating hours were 8 am to 3 pm. I left the truck and they called me later to check it in.
PETER GHeather was above & beyond the best! If she didn't go " out of her way" to get the 26" uhaul brought to her shop, we might have went to another business, and not have used uhaul! She was fabulous getting this done without us asking her to!! Jason was great when we picked it up! Very polite and very patient when I had a problem with my debit card. I highly recommend auto & truck repair as a place for uhaul due to the both of them! Great service!!!
MARY IVery helpful staff and great guys.
kevin mThe truck we used was in great condition and very clean. we will be using this location again within the next 2 weeks when we finish moving into our new house.
FRANK VThis shop had more experience, and the return went without a problem.
John RJason provides excellent service
Michael MGreat service fromJason!
MICHEAEL M