Great to work with
GERRY DALE
Customer Reviews for South Florida Ave Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wish there had been a ramp.
Renee GildsJust let them be the way they are, friendly attentive and helpful. I am from Miami and need it a hand truck to move sine stuff and found your place
Juan A Cuesta GonzalezI was very pleased with the entire experience. From the online reservation to the greeting and pickup to the quickness of the return process. Excellent service from this location.
ROBERT DOBSONAfter putting gas in the truck and bringing back with the same amount of gas I still got charged for gas.
Ariella DelgadoExcellent service. Very accommodating. Will gladly continue to use this UHaul location for my installation needs.
Hayley HurdThe woman who assisted me on picking up the truck was extremely helpful. She explained everything in detail and actually showed me where to park the truck and put the keys when I returned it. I don't know her name but she needs to be commended for her service.
Renekki WilsonTodo está bien
Nelson NodaNothing, you made the experience easy and efficient.
George KerstThe whole process was seamless from start to finish. Thank you! I highly recommend
Jeanette ColinExcellent service and very nice place
Ian HunterThe staff are amazing great people happy workers. From the time I checked in until the time I checked out everybody was so nice and so welcoming. Thank you all very much!
Cheryl SmithThe customer service at this location was top notch. Melody helped us out. If you need a truck, they are the people to use. Be aware however that they are closed on Sundays. Call them ahead of time and they will work with you to make things go smoothly. Truck was clean and worked as it was supposed to. If you can -- avoid the U-Haul App. Bottom line is that it is incredibly time consuming, slow to respond, pictures and id scanning stink and it will hang and sometimes restart. Software and internal systems has always been a weakness of U-Haul. The Business owner and employees are excellent at working around that handicap. (Its gotta be tough to pay the franchise fee every year.....) I will use them next time thanks to Melody!!!
Philip Mc BrideFolks at mimi storage In Lakeland were very helpful and friendly. Went out of their way to help me out and ensure that I wouldn't incur extra fees. Can't beat that.
James CairnsThe experience was fast, easy and pleasant.
Lisa KolesarI love the customer service this location gives me.
Jacquelyn MillerExcellent service and fast
Roberto SerranoTruck was very old and not running smoothly must have some transmission problems . I drove only 19 miles and it consumed almost seven gallons of gas.
Muhammad MirThe lady at the store on Alamo in Lakeland was EXTREMELY helpful!!
BRENDA ALVAREZThey were very accommodating. They didn't have the size of truck I ordered but gave me a free upgrade. We didn't need the extra space, but it was nice to have.
David JenkinsAll good
Thomas JamesHad you for years. Now in Spring Hill, Fl. I will continue using you whenever I get larger things and furniture. Stay safe folks.
JAMES CURLSThe whole process was quick and efficient.
Terry hubbellMe cobraron demás y no use las millas q están cobrando
Melissa SantanaNothing, everything I experienced was very professional
ROBERT GILLIAMFantastic customer service!!!
Tom ReinhardVery caring and friendly.
Judiel GonzalezLocation was good. I have used it several times. The battery in the truck was hard to crank to start when we got to our destination so it may need to be checked/replaced. Also I put gas back in the truck but still got charged a fuel fee of $10.50, so I'm not sure about that.
Robert FergusonWe have been very satisfied with this location each of the three times we have rented with them.
Scott PrimianoSystems way to glitchy when picking up and dropping off
Jason ChamberlainEverything about this experience was very satisfactory.
Edith RossAngel was very kind and knowledgeable.
Thomas DetermanVery friendly staff and efficient.
Sara AtkinsonGreat service
Robert PerryWent so smooth and the person at the desk was super helpful and then afterwards Rodney was really nice and called to let me know we left something in the vehicle. The AC was really cold in the very clean truck cab which helped out A LOT. I will recommend for sure.
MICHELE CLAUSENThis experience was flawless for me!!
Richard PerkinsThe people at the U-Haul store were great. The truck was not acceptable, as I drove down the road the next day after I loaded the truck, the A/C started blowing on the windshield and on my feet. The steering wheel would move back and forth every once in awhile. I feel that I should get some kinda of discount for the truck not working right.
JILL MIHMExcellent service and convenience.
timothy appThe manager Melody was awesome. Helped as needed with the on line check in process. Had the truck ready and waiting. Explained the pertinent details. Got us off to a good start with our move.
Brian GermainStaff and crew were excellent with their customer service skills. I rate a 10 over all experience. 1 -10 and 10 being exceptional
Shannoin DierickxWe have always felt safe and secure getting UHaul trucks from Rodney and staff. They always have great trucks, and if there ever was any problem, one phone call and he's got your back. He and his staff are very nice and their trucks are great. One suggestion I have, though, is more for the customers: Please aerate the vehicles after using them and try to keep them the best they are as when you get them. The staff can only do so much. I know we, as customers, pay for these, but it doesn't hurt to help keep everything in tip top shape. It's for the good of us all. Thank you very much, Mr. Rodney and Ladies!!! Love M.
Lovelyne MarianoHighly recommend your service to anyone. Thank you so very much. Katherine S Chancey
Crystal GreenCheck the wipers
Norman TrussellStaff very friendly
Deborah GehrkeEvery thing went really well. Happy with U-Haul
Jerry MeltonCheck in was quick and truck was ready as promised. No issues at all and friendly staff
James BolesRoof in cargo area leaks in the front passenger side. It looks as if it had been repaired before. A/C blower only works on high.
Robert LindquistGreat location to rent from, staff was helpful and very friendly.
Kevin HughesAll good
Kay ShimerNeither the cabin nor the back of the van were clean. There were food crumbs in the cup holders, etc. The back had not been swept out. I arrived to pick up the van and told the staff I had a reservation. She said there were two people that wanted the van and she would "have to call her to find out what to do." Huh? When the person with me spoke up and said "don't you want to know her name" then she asked for my name. Finally she realized I was the person with the reservation and not the person that was hoping I didn't show up. Again, I told her when I first walked in that I had a reservation. She didn't do a very good job communicating or explaining things. It was a similar experience when we returned the van later that day. I was trying to understand what I would be billed and asked for the mileage we used. She couldn't figure it out even though it's clearly spelled out on the paperwork. The other person in the office had to step in and explain it. Then she said to us as we were leaving "I'm so glad I could help you." What does that even mean? Very strange.
Leigh CrumpI’m satisfied with my service
Debra FussellVery upset our dolly was not in there and they wanted us to come back and get after the fact not cool at all so we moved without one
Jose FloresThey will help you in anyway they, will try to find a truck they are amazing. Employees for storage and U-Haul.
Melody MeyerGentlemen was super nice and friendly.
Jessica DarnerMelody was great,
NOEL MENDEZ