Évaluations des clients Southbridge Gas Station & Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Southbridge Gas Station & Auto Repair

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NADINE N.
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Easy rental and return. Truck was clean inside and out.

Deborah T.
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The staff was kind and was willing to adjust my time for the rental. They were great when it came to renting the truck and equipment that I needed. And even better at being kind and understanding when problem arrised with time ( on my end). They were very helpful and changed my time accordingly.

Peter S.
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Le client n'a pas laissé de commentaire.

Robert D.
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Le client n'a pas laissé de commentaire.

SHEILA M.
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Le client n'a pas laissé de commentaire.

Samantha A.
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Yes they was amazing the customer service was awesome they went above and beyond to help me I will give a 100 all around

Todd C.
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The rental process was not efficient at all. Especially on a Sunday when no one was around. It's ridiculous that I was responsible for cleaning the whole truck off of snow and ice that morning and having no way to get snow off the truck roof and yet I get charged for some wetness on the floor mats? I will never rent from u-haul again. Your excessive charges are ridiculous.

peter C.
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Le client n'a pas laissé de commentaire.

Anna T.
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Le client n'a pas laissé de commentaire.

kelvin C.
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Le client n'a pas laissé de commentaire.

Paul B.
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very satisfied good location

Kenneth A.
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Looks like a junk yard

Cindy Lu M.
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Le client n'a pas laissé de commentaire.

katlyn N.
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The woman was very professional and explained the whole uhaul process to me. She also explained about the reservation I can make by myself to rent when they are closed. Family oriented place who know how to treat customers. I would use this location all the time.

George F.
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Nothing

Trista B.
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Le client n'a pas laissé de commentaire.

ELISA R.
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This was a family run business with no professionalism or good customer service. First of all there was barely an acknowledgement of my existence. Teenage kids were slouched in the office eating and arguing together. Mom and dad were just as hot of a mess. I ordered blankets as well and there was no mention that they weren't available. I had to go back and ask. At that time she told me she gave them away to another customer.

Dan B.
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Le client n'a pas laissé de commentaire.

junior B.
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Absolutely the best.

thongchanh S.
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Le client n'a pas laissé de commentaire.

pauline B.
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Le client n'a pas laissé de commentaire.

PATTI B.
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Le client n'a pas laissé de commentaire.

fred F.
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Le client n'a pas laissé de commentaire.

richard B.
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Le client n'a pas laissé de commentaire.

YESABEL C.
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Worse drop off experience

Johnny L.
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Good service

cory M.
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Staff was super friendly and eager to help with my needs... I will be a repeat customer

richard S.
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I have a question concerning my final charges that has not been answered yet.

Michelle K.
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Le client n'a pas laissé de commentaire.

Michelle L.
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Le client n'a pas laissé de commentaire.

jeff B.
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Allow the location to deal with the rental AND returns. The app did not work correctly when returning the vehicle and after a long day of moving I wasted 1/2 hour trying to return it. I was not happy. On a better note the people that I did the rental with at the location were very kind and accommodating. Thank you to them!

Mark B.
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Le client n'a pas laissé de commentaire.

alex F.
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Le client n'a pas laissé de commentaire.

richard B.
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Le client n'a pas laissé de commentaire.

khalid G.
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Le client n'a pas laissé de commentaire.

Dominic C.
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Excellent customer service, will rent again! Very Friendly

Victor C.
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Place was fine even though I checked in and they still charged me late fee. Called and woman said I would get it back a manager would reach out. Manager reached out and told me too bad. I wasn't late and have to bring my own jack just to get the thing hooked up wasting an hour of my time. Hate uhaul.

STEVEN D.
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Hi - I would rate the location higher if they had followed the order. When we ordered, we asked and submitted to pay for additional add ons. NONE were included - and there wasn't even a dolly on the truck. Disappointing.

Blerina T.
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I had a reservation for 215 I got there for 145 and I was told that my 20 foot truck won't be available reminding you that i already drove 30 minutes to pick the truck from that location. So i did rent a 15foot truck which it didn't do the job that i wanted for and now i had to hire a private driver to help me out and payed another extra $100 . So If you don't know that you will have that truck available then why you do the reservation ?! I like to speak to a manager please.

Glenn N.
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Excellent service

jay V.
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People are nice they helped me hookup the trailer and accomodated my concern. I will definietly recommend this uhaul location.

Christopher S.
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Le client n'a pas laissé de commentaire.

betsy M.
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Todo fue super

Janet G.
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She was on the phone whole time tryin to take of me! Also talkin with two other people in the room was very rude couldn't hear half of what she was sayin because other people talkin in room as well

Heidi R.
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Le client n'a pas laissé de commentaire.

David R.
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Everything was great!!

Peter T.
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Unprofessional

John F.
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Sue was amazing to work with and made the experience so pleasant.

wilfredo A.
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Great customer service

Steven L.
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Le client n'a pas laissé de commentaire.

Jose R.
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The process took close to 2 hours to pick up the truck. The online process is dreadful. We waited in the parking lot near the truck. It was very stressful. I attempted to call for assistance and was provided a video via text which was already available on the web. Overall, it was a very poor and stressful renting process

Tyler S.
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Accidentally clicked the 24/7 pick up online option and was offered no assistance when we got to this location. It would have gone much quicker if we had help and didn't have to keep going back to ask questions. All in all the staff were nice, however we wished we had more help.

Paul S.
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The location is a mess but service and process was fine

JORGE R.
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The rental site is ok. Is you guys as a company who suck. You are not honest with your charges. I will never rent again with you guys.

MICHAEL C.
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Garage was dirty nobody wearing masks didn't even get a receipt the woman was too busy nailing license plates up on the wall told me I would get it via email instead later that day. Truck was clean and ran well and Italy which appears to have

victor V.
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There was no help at the time I returned the truck. It was my first time using uhaul. The gas station owner told me "you have to do it yourself" with no explanation at all. When dropped the keys and left I called uhaul to ensure I was all set and they told me I had to return to the location and do the return from my phone while in there. I was several miles away. Totally bad experience. The truck was filthy.

montana R.
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Le client n'a pas laissé de commentaire.

SULYMAN T.
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Le client n'a pas laissé de commentaire.

Howard M.
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Le client n'a pas laissé de commentaire.

DILIO M.
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Le client n'a pas laissé de commentaire.

Rich L.
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Great communication and customer service!

Steph L.
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Le client n'a pas laissé de commentaire.

Israel V.
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Le client n'a pas laissé de commentaire.

Michael O.
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Le client n'a pas laissé de commentaire.

AMANDA A.
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Went there to pick up my auto transport. When I arrived I was told to go back up the truck and do it myself. Then when I asked, since it was a very small gas station and I already had a 20ft U-haul truck, how was I going to get my car onto the transport I was told to "Go find a big lot and do it". I had to keep protesting that I was not attaching the auto transport myself to the uhaul truck that I had to rent and drive to another location to get the auto-transport. Then I was informed well they could do it but "there would be a fee if I wanted the workers at this location to attach my auto-transport to the uhaul" I had to protest again and tell them that they needed to attach it because how would I know if I did it correctly and that it was safe. I was driving almost 500 miles to Buffalo, NY. This location was awful to deal with and I would never recommend anyone to go there. The fact that they clearly knew I was correct that they had to hook-up the transport but they did not want to go out into the drizzle to do so was ridiculous. Even to the point they only offered to do it but I had to pay them extra!!

Alan G.
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I had a good experience thanks to the very good people that Worked with me during this transaction if I find the need I would definitely use this location again

WAYNE A.
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The gas station was small, cramped and not very clean. The personnel were friendly. Overall, however, the place did not yield a good first impression.

Charles M.
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Le client n'a pas laissé de commentaire.

Kevin T.
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Small family owned gas station...thay did everything they could to get me on the road .. yes i liked them.

Patrick C.
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Vehicle was not ready. Paid almost three times what I anticipated.

Kathleen G.
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Le client n'a pas laissé de commentaire.

Denise L.
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Tell them to clean the place. It was filthy! Also, I couldn't get a day rate. I picked up the truck at 9:00 am and could have returned by 3:00 pm. I was told I had to rent it for two days!

Joseph B.
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Located in a gas station that was rundown and dirty. U-Haul representative was helpful and friendly.

kerry G.
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Le client n'a pas laissé de commentaire.

Arvind B.
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Rude behavior, not cooperative at all. No decency or customer service . Was almost about to walk out without the truck.

Candyce C.
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Le client n'a pas laissé de commentaire.

Keaten S.
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Le client n'a pas laissé de commentaire.

Richard F.
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Returning the rental was sketchy. The units are situated in a grassy field which was difficult to navigate. The employee in the adjacent gas station was pleasant but could not provide any form of a receipt to verify the return and indicated that the "man will check them in when he returns." My only salvation was that I had a person with me to witness the return. Very uncomfortable dropping off your equipment without a receipt.

Sunil K.
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It's s family run business, the couple was very friendly and serviceable. It was my first time renting the U Haul van and the entire experience was so smooth.

Greg S.
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Le client n'a pas laissé de commentaire.

Mark E.
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Le client n'a pas laissé de commentaire.

krzysztof N.
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The staff didn't show me or help attach the full car trailer to the truck and thankfully I had my brother in law because it was in the worst spot where you couldn't attach the trailer. So we have to lift the trailer to properly attach the trailer to the truck. Worst service I ever seen!

Michael K.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

gregg H.
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Husband, wife, young son team - young son (A+ Rating) full service at the gas pump received a tip from me, and I witnessed a tip from another driver. Wife signing-out the uhaul trailer (A+ rating) very helpful. Husband, not friendly at all - anti-social, and offered no greeting, offered no assistance with locating or hooking-up the trailer, was on his cell phone sitting at the desk. I hooked up the trailer by myself.

Gregory C.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Idamiz C.
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Le client n'a pas laissé de commentaire.

ronald D.
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You can't fix rude& nasty

James S.
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Friendly staff

Enrico F.
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Le client n'a pas laissé de commentaire.

Trista B.
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Le client n'a pas laissé de commentaire.

HENRY C.
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Just keep up with the Good Customer Service

Douglas C.
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Le client n'a pas laissé de commentaire.

COURTNEY M.
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Friendly staff, easy to get to, easy transaction..explained everything..definitely worth recommending. Keep up the great work

keith C.
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When we went to pick up the truck, The person at the counter said they had to leave and would be back. We had to wait for almost an hour before they came back for us to rent the truck. This is unacceptable.

Caleb W.
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Le client n'a pas laissé de commentaire.

Carol R.
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The trailer was on a dirt lot and stuck in mud. My husband tried to get it out and couldn't. We had to ask them to help us get it out and hitched up. 40 miles later we were on the Massachusetts pike when the safety chain started dragging on the ground as it hadn't been properly attached and we had to pull onto the shoulder in busy Friday traffic to fix it. Make sure your staff is capable and helpful.

Angel L.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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