Customer Reviews for Southbridge Gas Station & Auto Repair
(Concessionnaire U-Haul dans le voisinage)

283 évaluations

176 Worcester St   Southbridge, MA 01550

(508) 764-6012

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(508) 764-6012

176 Worcester St
Southbridge, MA 01550

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Prompt & friendly. Thanks

ZONKER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
5

Owners are great and very helpful.

JOHNGERALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRA C. 
Évaluation :
3

The guy who was in charge of the U-Haul had left the property. I didn't end up leaving with my truck until almost an hour after the promised time.

JAIME M. 
Évaluation :
3

I didn't know that you charge for gas mileage and I put back more gas that was in it previously. I went to Home Depot to pick up some things and it would have cost me the same to just have it delivered to my house. I was charged $33 for gas which I already replenished

Arel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lateasha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
1

Had to ask to have somebody come out to verify that I was dropping off a tow Dolly. the lady said " Just put it over there in the lot next door we'll check it out later. She couldn't even see where I was parked and she could not see I was actually dropping off a tow dolly and this is why I had to have somebody come out to verify it

William C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

The app gave me a lot of difficulty at this location. I had to try several times to upload the final pictures and eventually could only do it on the internet browser, not the app. I think the internet/phone service there isn't adequate.

KIMBERLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

adam S. 
Évaluation :
4

the truck was having a charging issue but was able to get the work done that I need to do

PAUL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANTE O. 
Évaluation :
3

No U-haul representative on site to help me, had to drop off in a very tight parking lot.

Michael L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GARRY K. 
Évaluation :
5

Sue the operator of this location was great. She was so professional in the way she handle me. Unlike the u haul place at 161 Southbridge Rd N Oxford. I would highly recommend Sue to anyone that needed to rent.one.

ERIC M. 
Évaluation :
2

I had originally scheduled to pick up a van in Brookfield, MA. Instead I had to pick up in Southbridge, MA. Which at least added over 20 miles to the average. Sure okay, just $20 more, but it was really out of the way for me and my boyfriend on a stressful move day already. The place to pick it up was easy to find, but it was bumpy and dirt. No pavement. It was also a tight parking area so that already just is more stressful. Everything worked out, just it was more stressful than it needed to be in my opinion.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKNEESHA W. 
Évaluation :
4

Very easy location - easy pick up labeled to find keys easily.

Vincent F. 
Évaluation :
5

So easy and very nice family run small business.

SUSAN C. 
Évaluation :
1

Not at all clear where to park the truck. Poor night lighting. Location charged for cleaning as punishment for not parking the truck where they wanted it parked.

MATTHEW G. 
Évaluation :
2

The guy who ran the place didn't seem to want to and actively seemed uninformed about my order and annoyed when I asked for help. He mentioned that I should have received a key code for my order so I could just get my own truck keys and not be a bother. When I was confused about that unexpected process he seemed irate. He punched in a new order for me, ignoring my previous one, and didn't include anything else I asked for in my order. My advice is go to an actual U-Haul place for your trucks.

Ryan Y. 
Évaluation :
1

it's too poor, help us need extra cash for service,why? and print the wrong name on the invoice

MATTHEW Z. 
Évaluation :
5

The rental experience went well and I was pleased. The only thing I found that I would change is that I could not figure out if the van had a working odometer so I could track the actual miles I drove vs what I was charged for.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON K. 
Évaluation :
5

Horrible customer service by some guy name Josh H from the regional dispatch team. If thats his real name and team as he hesitated before telling me. Straight up called me a lair and also told me there was no equipment available. I ended up finding a trailer myself. Never trust the people who call you from +14135352432. Never again.

ZENAS W. 
Évaluation :
4

The phone app system was a complicated hassle

WILLIAM M. 
Évaluation :
1

two days before our scheduled pickup I called all three levels of contact: the local pickup point, the regional center with a regional area code, and the 800 number to inform them of a time change in our plans. All said "fine, it's logged. No problem." We showed up: they had given away our rental. No acknowledgement, no fix to the problem. Astounding.

STACY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
1

I called to tell them that I could be up to 45min late picking up my truck. My reservation was from 11:30am-3:30pm. I was told that I would have to return the truck by 2:30pm because they overbooked the truck to another person. I could not get the tuck back by the new time, and they charged me for a full second rental. This is a breach of contract because my original reservation was not honored. I should not have to pay for a second reservation.

KEITH C. 
Évaluation :
4

This is regarding on-line reservation. I was not pleased with the fact that I could make a reservation online for a certain day, time, and location, but then a truck was not actually available.

ADAM T. 
Évaluation :
4

Le service a été excellent. I was in the rental van in less than 15 min. The price was more than fair.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZ D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYLER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry V. 
Évaluation :
4

Not sure. Very good service. No complaint.

MARCEL L. 
Évaluation :
1

I reserved a trailer and was notified less than 24 hours before my reservation regarding how it wasn't available. When someone makes a reservation it “reserves” a product so they can have it garnered on a certain date. I spoke with customer service snd they didn't help or have any care for the issue that was put on to me that wasn't my fault. On top of this they couldn't find any available trailers for me as a replacement. Then I asked if they could get me a truck and they charged me double and I had to call to fix the price because they were charging me for a location I wasn't moving from. Absolutely horrible experience where I had to jump through hoops and sit on the phone for over two hours to resolve this snd it wasn't even resolved in the end as I had to spend extra money than I intended to move my things. I would never recommend Uhaul to anyone after this experience.

ALESSANDRO T. 
Évaluation :
4

No issues or complaints.

Anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
3

The Southbridge location manager, a woman was very helpful when I hitched up. Her cohort, a man was extremely rude when I returned the trailer. He refused to help me unhitch or move it. Finally is helper who was working on a truck repair helped me, It was extremely poor service.

MADELEINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE B. 
Évaluation :
3

Well done

William N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremiaha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN L. 
Évaluation :
5

Make sure the system doesn't crash when returning truck.

Wendy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

matthew P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN N. 
Évaluation :
5

Easy rental and return. Truck was clean inside and out.

NADINE N. 
Évaluation :
5

The staff was kind and was willing to adjust my time for the rental. They were great when it came to renting the truck and equipment that I needed. And even better at being kind and understanding when problem arrised with time ( on my end). They were very helpful and changed my time accordingly.

Deborah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEILA M. 
Évaluation :
5

Yes they was amazing the customer service was awesome they went above and beyond to help me I will give a 100 all around

Samantha A. 
Évaluation :
2

The rental process was not efficient at all. Especially on a Sunday when no one was around. It's ridiculous that I was responsible for cleaning the whole truck off of snow and ice that morning and having no way to get snow off the truck roof and yet I get charged for some wetness on the floor mats? I will never rent from u-haul again. Your excessive charges are ridiculous.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelvin C. 
Évaluation :
5

very satisfied good location

Paul B. 
Évaluation :
2

Looks like a junk yard

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Lu M. 
Évaluation :
5

The woman was very professional and explained the whole uhaul process to me. She also explained about the reservation I can make by myself to rent when they are closed. Family oriented place who know how to treat customers. I would use this location all the time.

katlyn N. 
Évaluation :
3

Rien

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trista B. 
Évaluation :
2

This was a family run business with no professionalism or good customer service. First of all there was barely an acknowledgement of my existence. Teenage kids were slouched in the office eating and arguing together. Mom and dad were just as hot of a mess. I ordered blankets as well and there was no mention that they weren't available. I had to go back and ask. At that time she told me she gave them away to another customer.

ELISA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Absolutely the best.

junior B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thongchanh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pauline B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATTI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
1

Worse drop off experience

YESABEL C. 
Évaluation :
3

Good service

Johnny L. 
Évaluation :
5

Staff was super friendly and eager to help with my needs... I will be a repeat customer

cory M. 
Évaluation :
4

I have a question concerning my final charges that has not been answered yet.

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

Allow the location to deal with the rental AND returns. The app did not work correctly when returning the vehicle and after a long day of moving I wasted 1/2 hour trying to return it. I was not happy. On a better note the people that I did the rental with at the location were very kind and accommodating. Thank you to them!

jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alex F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khalid G. 
Évaluation :
5

Excellent customer service, will rent again! Very Friendly

Dominic C. 
Évaluation :
3

Place was fine even though I checked in and they still charged me late fee. Called and woman said I would get it back a manager would reach out. Manager reached out and told me too bad. I wasn't late and have to bring my own jack just to get the thing hooked up wasting an hour of my time. Hate uhaul.

Victor C. 
Évaluation :
3

Hi - I would rate the location higher if they had followed the order. When we ordered, we asked and submitted to pay for additional add ons. NONE were included - and there wasn't even a dolly on the truck. Disappointing.

STEVEN D. 
Évaluation :
5

I had a reservation for 215 I got there for 145 and I was told that my 20 foot truck won't be available reminding you that i already drove 30 minutes to pick the truck from that location. So i did rent a 15foot truck which it didn't do the job that i wanted for and now i had to hire a private driver to help me out and payed another extra $100 . So If you don't know that you will have that truck available then why you do the reservation ?! I like to speak to a manager please.

Blerina T. 
Évaluation :
5

Excellent service

Glenn N. 
Non les évaluations ont été soumises pour cet établissement.

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