The worker was very nice, helped me attach to hitch and put the safety chains on and hooked up the lights.
Crystal Hingtgen
Customer Reviews for Southend LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This was the first time I rented where the gas tank was not full. Not a huge deal but a little inconvenient when you have a specific time schedule to meet and you have to make a pit stop on the way there rather then on the way back as I had planned in the schedule based off of several prior experiences where the tank was already full. Other than that, a pleasant experience. The owner of this facility is always friendly and helpful.
beth binderPick up location was 40 miles away and not convenient.
Steven ShubertNothing to be improved, had a great experience.
mariano palmaEverything great
Mark ZimmerI've utilized this rental location several times. The salesman is always very friendly and pleasant to work with. The only problem I've run into is, I usually need to rent on a whim with little notice and the equipment I would like to rent is not always available. It's already rented out. Sometimes I settle for what equipment is available but other times I need to rent elsewhere at a less convenient location for me.
beth binderI have used Uhaul many times over the past several years and continue to be very happy with it! My only change would be for Uhaul to offer free mileage and a higher fee for high mileage trips!
Michael O'LoughlinLarry was extremely helpful as the app was not
Paul VanderseeUnmanned location. Mark where want drop off equipment spotted.
RODGER SillJerry was very hospitable. He went through the in rules in great detail. Merci.
penny chaseI was told I couldn't have the truck I requested (20 feet) and was instead assigned a 10'. When I arrived and returned to the location,, a 20 foot truck was in the lot. Because of this, not only did I pay for a truck that didn't hold everything, but I have to take another 4 hour round trip to get the rest of the items that wouldn't fit in the small truck. Definitely got stiffed by Uhaul on this one.
Travis BushawEverything was great!
dale loweNothing at all needs to change. Larry Is doing a great job. Very polite and good with customers.
Andrew WestpbalTo check all tire straps before lending the car trailer to customers.
Diem BuckleyThe owner was very nice and very helpful and our piano made it home thankyou U-Haul.
lisa mclauryExcellent customer service.
Mitchell GanderWas a great guy to work with and was very helpful and made the rental a great experience
mathew seemanI tongue jack for the trailer would be good
Phil TentingerExplained everything about tie downs. Quick and easy pickup and drop off. Excellent and highly recommended.
chris berryEverything was fine
lonnie edmondsIssues: We had to travel over 30 miles to pick up a truck. The pick up time we were given was 2 hours later than we requested. We had two unopened bags of packing blankets. We could not get a refund for those. The good: Jerry in Olwein was absolutely great and so helpful.
Richard FrevertKind owner; willing to help and concerned for my well being. Understood the issue getting uhaul in my city and willing to make the extra effort for customer satisfaction.
Jonathan YuskaThe gentleman was very nice, informative and helpful.
Betty WhitesellFriendly guy to pick up from. Came out and met me early on the weekend and was helpful with getting things hooked up. Was upset at Uhaul as a company that I had to go 2 hours away to pick up the truck.
Sandra MooreThe owner was amazing and super nice!
Nascha MahoneyJerry was easy to work with and very friendly! I highly recommend to anybody in the surrounding area to use his services! 5**
Fiona Mackenactualy have someone there to ck trucks in during open hours
Joshua Boone WallisMr. Jerry was great and very helpful to me and my family thank you
Carla CollinsUhaul app for turning in rental is difficult to use.
Robert WeepieThe owner here is very nice. The vehicle was clean and worked great. I would rent here again.
Corey Simpson