The worker put down the wrong amount of hours that we needed the truck for and so I had to call customer service and add two more hours. They charged me 54 $.
ROBERT C.
Customer Reviews for Southern Automotive Services LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Someone previously had clearly been smoking in the truck. Wish they could be non-smoking.
Peter W.Great locating have used them twice with great results.
Ryan H.we wanted to pick up in Dothan and it got changed to 25 miles away I had to call to get the extra mileage. This owner shared with me why he got the reroute and was very nice. He opened up just for our pickup. Disappointed in the reservation part of the experience. Stores should not have the choice to force us to go to another location because they Don't want a smaller job.
William R.Overall Southern Automotive is satisfactory. The equipment was in poor condition. Subfloor seeds shot out of the defroster when I turned it on, nail clippings in the seats, over run with ants, and the windshield wiper flow off during a storm. Not to mention the check engine light came on half way thru my trip. I replaced the wiper at the next truck stop. When I picked up the truck Southern Automotive informed me the truck was a recovery and that people were living in it as early as the day before. Uhaul must ensure the safety and cleanliness of its vehicles prior to renting them back out.
Christopher C.Better customer service! Had to call U-haul myself while at office to rent b/c rental agent was unsure of how to do things or correct problems she did!
Julia B.He was rude, told me I need to get a bigger phone because I couldn't see the email contract. I ask him too print it for me but said his printer wasn't hooked up, and then I said I'll call uhaul and then he printed it out. He didn't show me the inside of the truck and it was parked so far from the building, I had to drive to get too it. He wasn't nice, but my truck was clean when I checked it. I wouldn't want to go their again to get a uhaul.
dianisa R.Nothing..everything was perfect...thank you very much....great people.
Willard K.Everything was fine, keep up the good work and I will likely be a future customer
Samuel F.The trailer had a taillight out when I got it, they attempted to fix it on the spot. It worked when I left, but the fix didn't hold. It stopped working while I was pulling the car and I was pulled over for improper lights.
Mitchell B.REALLY WERE NICE
ROBERT T.The location I got the truck from was great. I called a different office that was closer to my resident where I was moving from thinking that was where I would pick up the truck. I got a text message stating the pick up location was about 6 miles from my home. To say the least I was not pleased with the service. When I drove by the location I had contacted to reserve the truck they had a truck sitting on their lot.
james M.The place first sent me 20 minutes down the road only to return to the same location took right at 3 hours to get the contract done the guy working the computer didn't have a clue then I open the truck the smell of roach spray was overwhelming ants and roaches all over the inside of the truck
Walter C.I was lucky to find this place great service, very friendly people that work there.
Hiram J.Although Southern Automotive Services is a smaller car repair shop primarily, the front part of the shop was very presentable, clean, and organized. The part that really makes this shop outstanding was the service by both owner and the rest of the team. The assistance I received and the friendly, professional, courteous, and downright southern hospitality of the entire Southern Automotive Services team makes this definitely a location I would visit again and recommend to others.
Martien H.The address I was given was not this location. 570 HWY 84 E DALEVILLE, AL 36322 Is the address I was given and the place wasn't open. I called him and he informed that I should just drop it off and he would take care of it Monday. He apparently did not and I received several calls asking where the dolly was located. I believe it's Roberts auto service and it is a horrible company. Please stop doing business with them.
thomas O.Friendly knowledgeable service.
Donald P.I have no complaints
jonathan P.No issues, quick customer service for returns.
Terry W.No issues
Terry W.Service amical
Mary Louise M.I droppednoff when closed ao.no issues at all
Samantha S.