Very professional, easy to use. Staff was super helpful
Diana Hartung
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and polite. Will do business again there.
Jeff WillsPete's always deliver with great service ! Always recommend to friends!
Kevin Asmusevery thing was great
Darleen PhilipsVery friendly and helpful
Sue ParkerThis location has the friendliest people and they are always so helpful. The whole process went very smoothly.
Tamara AnglemyerSouthside Marathon makes Uhaul rental easy and efficient. From check in to check out I appreciate their quick and friendly service.
John DiCostanzoThe owner was awesome to work with. Time you leave you feel like you have known him for ever. This is saying a lot since your only there for a very short time.
Kevin StricklerI've always appreciated Pete and doing business with him. He's always diligent and provides/maintains excellent equipment. Whitney at the the front desk is also very thorough making the process much easier.
Derick JamesVery helpful, location provides service like it is the 80's again. Keep up the good work!
David GibsonNeeded a dollar but we got it! Thanks
zariah haynesI dropped off the trailer after hours and used the mobile app to check it in.
steven bizoeSuper nice!
Michael BaumgartnerCan't think of anything
cindy colemanNot the pick up location's fault, I was frustrated by the self pickup feature on the app and ended up going in to complete my pick up with the agent on site instead.
Jonathan SteenPete was condescending and talked down to me. I am 64. I wouldn't use him or his daughters location , even if I needed to badly. Horrible.
Charles MurrayEveryone was very kind & helpful . Fast efficient service
Alan ViggianiI was hoping there would be a dolly in the uhaul but there wasn't one. Other than that everything was great!
Tamara SughayerVery helpful people!
Glenn KlienBad experience lied to and sent to two different stores with not the trailer I needed. 2hours out the way , an hour on the phone a toll road,extra gas ,milage ,time and extra supplies to protect my possessions from getting wet from having to take a open trailer when an enclosed trailer was requested
Williamraymond-J MosleyThe service at Southside Marathon was great. May need a little more attention paid to the vehicle maintenance. Rear door was a hard pull.
Ken HancockI've used this location on several occasions. They are always friendly, organized and efficient.
Anthony HerronThe vehicle was not clean at all and smelled like smoke. Also, while driving it the transmission felt like it was going to give. The vehicle really struggled to shift into gear. This was the feeling with and without the truck loaded. The location itself was convenient and the folks seemed dependable. Nice people.
Cody CybulskiGot stuck in the snow because the tires weren't in good condition
Jeremy KelleySouth Side Marathon provided exceptional service. Salina checked me in and checked me out. She was very efficient, friendly and knowledgeable. Pete hooked up the trailer, inspected it with me and tested the connections for me quickly and got me on my way without delay. When I returned the trailer I was unhooked and checked out without delay as well. I will certainly return to South Side Marathon for my future UHaul rental requirements.
John DiCostanzoExtremely unfriendly and uncooperative counter personnel. I never did find out what my charges were, and finally left after waiting at least half an hour for a final bill. Was told that it would be in my email.
patrick moonFast helpful service at Pete’s Marathon U-Haul will keep using them!
carl HaddenAlways easy and very friendly
TODD EASHProfessional and very reasonably priced
Paul PiazzaPete and his staff are great!
curtis sandersNo improvements needed. Everything done professionally and equipment fine!
LOUIS WILBERT STAUBSYou guys make the whole process very easy and quick. This is why I drive father to rent from you
TODD EASHThe folks at the Marathon station were very pleasant and helpful.
Brian McClintockPeople were great
Mark MilnamowBest Place in the area to rent Great people all the way around I recommend every service at this station
Nora CostelloI will return to rent here again.
Amanda AlanizPrices are very misleading. It says the rental price but the charge per mile gets very expensive very fast.
Anthony SmithPete’s awesome
Robert SlatesI am getting email about a rental I did not make
David FrantzThis Marathon station is the best! Great people and great service. Rented trailer worked out perfect for me and pickup / drop off was fast and easy. This was my second rental from here and will always use them.
Douglas DawsonI always pick Niles as they are great to work with. Great people.
Mark ReeseThere was hardly any place to park my car. Cars everywhere. It's a service station for car repairs. Jennifer should be fired was paying somebody $100 an hour to help me move and she kept interrupting servicing me by answering the phone call or other customers, I was here first. I'm in a hurry. What am I supposed to do about it? If I have any complaints I should call the 800 number and talk to U-Haul. I have three separate statements totaling almost $400. When I asked Jennifer what this was all about she's how am I supposed to know
Judy SmigielskiNothing at this time.
Ronald TrotterThe guy that assisted me, Pete, was extremely friendly and helpful. He made sure to explain the proper use of the rental.
Jeff KalinVery personable.
Kristopher Gnatek-ZYGOWIECPete is so attentive and courteous. Pick up and drop off were quick and simple. I would highly recommend this uhaul location.
Chandra WilliamsEquipment not available despite reservation. Staff seemed surprised and said they didn't know what they could do.
Mary Ann KempaThe technology for check and check out was very slow. Would've been better if everything works more smoothly.
Roger CabePete did a great job of demonstrating proper use of car hauler trailer, making the process much easier. Would definitely rent from this location again!
Richard ShelbyThe u-haul was very clean but the tires on it was in bad shape. It all went well and worked out great but concerned for the next person that may rent it.
Sherida FryGet a better cashier cause the lady there has the worst attitude. I thought it might have been me because I was also having a busy frustrating day. However I came back later on that day feeling great and still left upset. Upon returning the equipment it was the same thing. Her attitude and her response to customers is terrible as I watched her huff puff and roll her eyes numerous times. She was the worst and dealing with her is the only reason I would not do recommend anyone to go there. I've worked in customers service for 15 years and I'm great at it. She's too old to not know how to respond to customer situations or help the customer feel happy with their purchase, regardless the item or time. She is a back of the house employee. Not someone customers should have to DEAL with, especially PAYING or not. Niceness and smiles are free and does wonders when given and received for both customers and employees. Maybe she needs to work on the trucks.
Shaniqua HaynesNiles marathon location horrible customer service doesn't know anything and truck not clean
Noah HarrisVery prompt, knowledgeable and professional!
Rhonda McMonigalThus particular UHaul is great to do business with and very nice people to work with, and they do work with you!! I love this UHaul. The last time, they forgot to include my hand truck and I had to go back and get it. It was an oversight, but I asked if I could have my one way back miles paid for and she said she'd check. I got a call about a week later and they took 20 miles charge off my bill. Great going UHaul!!
Karen BlackEveryone very helpful.
Sue ChesserTruck was DISGUSTING, not sure the last time anyone had swept out the truck. Can had layers of grime in the cup holders and on the floor. Have rented from that location before and had issues with equipment. They don't take care of u it's when they get returned.
David Sysonnothing
Lisa CroteauVery small. More repair service than uhaul.
KEITH KLANNVery nice people and very helpful
Theresa MorningstarThe woman I dealt with was very helpful and expedient. She got me taken care of and was able to get me the van a 1/2 day early so I could move things into my new house. It was very, very hot the next day, but by that time, I was finished. I was able to return the van early and have it available for the next customer. Extremely happy with their service. I'll rent from that specific UHaul dealer again, for sure!
Karen BlackGet people that know what they're talking about. We were charged a ton of money and told false information about when the U-Haul was supposed to be taken back. We even double checked to make sure that we were correct in thinking that the truck had to be dropped off Saturday night for Sunday morning and the girl on the phone told us no it would be Sunday night for Monday morning and we called the next day and a different girl told us no it was supposed to be due Saturday night for Sunday morning so we got charged another day when she said we wouldn't be
kyle VanAlstine