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Anthony D
Customer Reviews for Southtown Tireman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very easy to register, pay and take off!!! SouthTownes Tireman employees are very knowledgeable, helpful and pleasant to work with. Truck worked great!
Toni MSnow was on the window, the cab and the bed needed to be cleaned. However, it is winter in NY.
TERRY HRude
CATHERINE KI love this location. I also have them as a mechanic shop. They are very professional, helpful, curteous and fair.
Gerald HSee my comments above, I was either lied to or given bad information. Either led to an extra $600 charge.
Benedict GSecond time returning to this location. Easy drop off, no problems.
Peter PRip off !!! It was a nightmare of experience since the moment we reserved the Uhaul!!! I took my own pictures of fuel, mileage, and everything in and around this uhaul before I drove It!! First garbage on floor on seat powerade bottles and almost on E!!! oh i got pictures i showed the uhaul peeps too!!! unprofessional staff….Got all my money back though!!!
mike mStaff was great! Friendly, knowledgeable and humorous!
ERIC STHE YOUNG LADY THAT HELP WITH CHECK IN WAS OUTSTANDING, SHE HAD LET ME DROP OFF THE CAR DOLLY SO I COULD GET THE UNIT UNLOADED. THANK YOU SOUTHTOWN TIREMAN OF SPRINGVILLE NY.
ANDREW WMy husband took back the trailer called me said what nice people in a time when most are not nice ty it was fun renting from you god bless
MAYB OThe whole reservation and pick up process was a joke. I made repeated calls prior to pick up for correct equipment. Was assured and assured. Our reservation disappeared. The chat bot was rude, said we already picked up vehicle. Scheduling did try very hard and blaming them for everything was a cop-out and wrong of "customer service ". We finally started over on-site to reserve and take a truck. During that process, a dealer from Jamestown came, took our original, now missing reservation (20' truck and a few more with him) he said he had transfer vouchers and too bad about the 20'er but talked me thru the process the 26' footer. His dedication to his customers was insulting to me but good for his renters. It cost us 2 hours of time, making us late to our loading crew, late to our unloading crew and completely screwing up our move. We had to change the route home, meaning the hell of NYS Thruway tolls will be coming soon. (Our last toll exp w Uhaul cost us 3x the ligit tolls and "showed" their truck did 150mph on the the Tway.) I have had my license for decades inc cdl. Have been the only driver in our group to handle the bigger trucks. Having to wait almost 30 minutes for my license to be validated by bots was an insult. The pics loaded by the previous driver didn't show the significant damage to the truck. Always check. Always. We left it with twice the gas we got it and that will go unnoticed. Just like all the lighters under the seats. No smoking trucks shouldn't have multiple lighters under the seat. AND... did the last renter haul carrion in the back? We opened the door and were met with the stench of death. Lysol made it barely packable. I will go out of my way to recommend no one use Uhaul after this.
Sue IImprove your key access box for truck share. Its unacceptable to spend 30+ minutes attempting to gain access to the key then being told i need to take a different truck. There is absolutely no reason that I had to contact customer service multiple times to complete my pickup. Also, require your dealers to maintain a clean and open area, truck was backed over an old burn barrel in the parking lot by prior renter.
DILLON FRob was very helpful. Took care of a electrical problem with the trailer on the spot
Tom BGreat service and Rob was great!
Ronald TVery helpful, friendly, knowledgeable and had just what we needed!
Pitt PFrom start to finish we had problems. I called to book and they told me since the location was going to be closed we needed to book online. So I did. After booking and them taking the deposit they called to tell me a tell me the truck i paid for wasn't available. Well then why did it allow me to book It? So the rep set us up with a truck 30 minutes from our house instead of the location 5 minutes away. We had a horrible time with the Mobile pick up. We are in our 30s and would consider ourselves tech savvy. You locked us out of the account upon arrival and log in to try to start pick up. Had to wait on hold to get a customer service agent. After an hour of issues we finally had the truck and left. The truck was basically on empty. Our appliance dolly was not inside the vehicle and the location wasn't open. When we called to tell them we needed refunded for the dolly since it wasn't in there i was told by the rep to drive 45 mins to a location that was open to pick it up. No, we were already out an hour of moving time and our help was waiting around for us. Absolute nightmare from start to finish.
Mark MRob and his staff are fabulous! The whole experience was smooth and seamless. Wouldn't rent anywhere else.
Sherry M...
esteban pThe location was fine. That wasn't an issue at all. The check in process after hours via the app was an absolute disaster and extremely frustrating. The check in process took almost an hour and two phone calls to customer service, the second of which, I was hung up on by the customer service rep. I honestly could not be more dissatisfied with my uhaul experience.
Dash HVery nice people.
Frank AAll arrangements were done online, including the streamlined pickup option (sending copies of driver's license, etc), and pickup was so quick and easy. The employee who assisted with hookup was very friendly and helpful.
Jon BFloors were dirty however keys were in Dropbox so assume it had just been returned. The staff was great, friendly, and helpful. Would definitely recommend Southtowns Tireman to others. Very good rental location.
Robert FRob was helpful, funny and and most of all very professional. We couldn't be more pleased start to finish.
SHERRY MEverything went well. Thank you for being in our area.
MARTHA SEverything was fine. Except I still have not received my 100. deposit back. Merci.
Donald MRental location was very friendly and had several trucks to choose from. The truck however had one major flaw. The "mom's attic" space in the box leaked water. Not sure where it was seeping in, but after a half hour of driving in rain the entire upper floor surface of the box was soaked and it eventually dripped down to the main floor of the box. Cardboard and water…. Not a good combo.
Michael HEverything went great
DUANE SUhaul was hard to drive along of play in the steering wheel with not much reaction to tires
Christie GExtremely friendly
Shane BThe truck was clean but the front end parts are worn and very loose causing the truck to shake and make steering difficult.
Todd CThey went above and beyond to make this a worry free rental experience. Highly recommend
DOUG CThis was not the location that I picked when I booked online. Was called the day before to pick up the trailer at a different location that was 30 minutes away. Went to pick up the trailer and was told that they do not have the dolly or the blankets. Told them that was a problem and they told me I had to take it up with U Haul! Asked if they could find out if the original pick up point had the dolly and blankets and was told that would be up to me. Not very satisfied, had to go to the original pick up location. Got our blankets but no dolly. My question is why even bother arranging online if what you need is not going to be there? Took more of my time and gas to drive and not get what I had arranged to pick up!
Daniel BHeadlight was out. Could not return with app...wouldn't take photo of dashboard. (That was step 1...who knows what the remaining 4 steps were) Never again!
Donald SEasy going staff, plenty of space at their lot to maneuver your rental vehicle.
MATTHEWJAMES NVery friendly and helpful
JOHN KPicking up the trailer was very easy and the people were great. However dropping it off in Cayce SC was not a good experience. Rude and unprofessional people.
Debra SNothing everything was great
HARRYR HI decided to rent a uhaul at the last minute to move my brother. It was the best decision of the day and worth every penny. It was the first time I used uhaul and I'll use uhaul again. For $150 I got use of a heavy duty enclosed truck, unbeatable
KENNETH PThis location was easy to pick up and drop off. Super nice staff would recommend to anyone looking to rent a uhaul
Tammy HEverything was great. Secretary was so kind and reassuring that everything would be ready for us upon pickup. Thank you for a smooth pickup and answering any questions we had.
Michael II would recommend outdoor lighting on the side of the building where all of the UHaul rental trucks and trailers are stored, for folks who are dropping off (like we did) or picking up after dark.
Christopher KDiapointed that after ordering 3weeks in advance got a call 3 days before stating that I wasn't able to get the 26 foot truck that I ordered, otherwise everyone I interacted with was great
Mary VStaff went out of their way to make this a great transaction
Michael KNothing I can think of, the people at the Southtown Tireman were absolutely great!
JOHN SLocal source for the U-haul trailer I needed. Service was friendly and paperwork quick. Just what I needed.
Ray lno problems
michael b