Évaluations des clients Southwest Movers LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Southwest Movers LLC

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Joe G. le

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Le client n'a pas laissé de commentaire.

lindell K. le

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The physical location was good, right off of a major roadway, easy to maneuver in/out. My frustration is in the equipment and handling of it. I had just turned down the offer of "extra" insurance, and they told me that the power steering pump was leaking, and he just put in 1qt of Dextron5. They told me that if it breaks, it would be on my insurance if I do not sign up for the uhaul insurance. I did not and do not believe them that my insurance would be responsible for a vehicle maintenance issue. Nevertheless, I went to O'Reiley's and purchased 1qt of Dextron for the road as there are no auto repair shops between places I was driving. On the road, within 15 miles of leaving, the windshield seal let loose and started flopping against the side window. I pulled over at a gas station 60 miles later (the nearest gas station) and had to purchase duct tape to tape it to the windshield. Honestly, I was surprised at how poor of condition the truck was actually in, and the location trying to force an insurance policy put a poor taste in my mouth instead of doing everything they could to help.

CHAD H. le

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Le client n'a pas laissé de commentaire.

Josh H. le

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I had to leave my truck in North Dakota because they didn’t have a auto transport I reserved and snow got inside the cargo area all over my belongings.

BOB S. le

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Le client n'a pas laissé de commentaire.

BRANDA W. le

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Although the lady who served us has a speech impediment, she was patient on the phone and made every effort to be clear with us. She accommodated us in every way and prepared us for each thing we would need to do, and made sure we had exactly what we needed. That’s a good employee! Thank you for such a good experience. With service like we received, we’ll certainly be back whenever we need to haul something. She needs a raise!

Ron S. le

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Le client n'a pas laissé de commentaire.

Darnell B. le

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Le client n'a pas laissé de commentaire.

AL S. le

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everything was very satisfactory from ease of rental process to the return check-in. My needs were met, and I would use them again.

JARED S. le

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I feel like your trailers should have a jack on the front. I rented a 6x12 and it's not very easy to hook and unhook from my truck.

David B. le

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Le client n'a pas laissé de commentaire.

Terri S. le

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45 minutes wait time to get trailer while the woman waited on their oil change customers even though I was ahead of them. Woman difficult to understand.

Christopher K. le

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Was charged 3 times, charged an extra day and charged for dirty cargo area when I should've only been charged once for one day and when I returned the truck it was clean.

LANCE J. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Store was messy and rental agent had poor appearance.

Harold D. le

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Le client n'a pas laissé de commentaire.

CRAIG P. le

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Le client n'a pas laissé de commentaire.

Rustin K. le

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Le client n'a pas laissé de commentaire.

David C. le

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A sign for the business prominently displayed would help.

Debra L. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Le client n'a pas laissé de commentaire.

Isaiah V. le

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I returned the trailer after hours therefore I wasn’t able to speak with anyone.

Anthony S. le

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Place is filthy. Person checking me in had their teeth out and setting on the desk in front of us. Hard to understand and was very curious why we were moving to New Mexico.

Daniel S. le

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Friendly

ROCKY C. le

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Le client n'a pas laissé de commentaire.

NORINE M. le

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Cleanup the office.

JOHN D. le

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Super friendly staff! Even though I called just before closing time on a Friday evening the attendant waited for me and very quickly got me processed and on my way! Thanks!

James B. le

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Le client n'a pas laissé de commentaire.

Jesus Q. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Hard to understand and time of pick up limited. That is why I chose Macs to deal with. Macs are friendly to work with and have flexible hours. Please ask this customer before changing locations. Not happy

JOSEPH J. le

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Everything went well. Was a very busy office at noon when I first showed up to make reservation but saved time by going back to office and making my reservation online to pick up later afternoon. After completing "fast check-in" online, getting the dolly trailer went fast. Thanks!!

MARK W. le

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Le client n'a pas laissé de commentaire.

danny V. le

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Le client n'a pas laissé de commentaire.

Erick C. le

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Le client n'a pas laissé de commentaire.

RODNEY S. le

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Le client n'a pas laissé de commentaire.

gert M. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Christine S. le

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It was great she let me leave the trailer there it was supposed to be dropped off at another location. Google maps took me to that drop off (don’t trust google maps! )

RICHARD L. le

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fantastic customer service!

Gwendolyn V. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Le client n'a pas laissé de commentaire.

JOE E. le

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Le client n'a pas laissé de commentaire.

Charles R. le

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Dropped the trailer the evening after I rented it. They did not check it in and apparently lost it for a day or so my return reciept was incorrectly dated and confusing Bought my own trailer for the Next time I need to move something

Beau M. le

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Absolutely disgusted With the behavior of the guy who took delivery!!!! I removed everything from inside of trailer, their was some foot prints from my shoes due to snow on the ground. The guy threw me a rag and said if I didn’t wipe the floor he was charging a cleaning fee, absolutely unnecessary Foot prints were minor at best!!! Also I ran into car trouble on the drive and missed the dead line to drop the motorcycle I was hauling in Denver so I had to change drop off destinations To North Dakota. At no point was I informed that the new destination had a 9 am drop off time. I was there no later than 12:45! He charged me for an extra day. Because I didn’t want to be there any long than necessary With this rude person I told him fine let me go to the truck and get the money. When I returned he had took it upon Himself to charge my card on file. Due to the car problems, I took what money I had in the account and was at a zero balance until payday! I asked him to cancele the charge for this reason and I would pay cash. He refused, and said it wasn’t his problem. Even thou no funds are available some transactions had not gone thru so the charge was excepted Resulting in a overdraft charge. I am extremely disappointed in the treatment from this location and feel that he is doing harm to the U-Haul brand.

Drew A. le

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Le client n'a pas laissé de commentaire.

Gray S. le

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Le client n'a pas laissé de commentaire.

bryce S. le

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Le client n'a pas laissé de commentaire.

jesse C. le

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Le client n'a pas laissé de commentaire.

MARY W. le

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Le client n'a pas laissé de commentaire.

Kayla B. le

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I waited for roadside assistance for days, never was contacted, and now I owe over $500 dollars for a charge when I barley used my uhaul.

Kimberly F. le

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Le client n'a pas laissé de commentaire.

Clayton T. le

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Le client n'a pas laissé de commentaire.

keith N. le

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Le client n'a pas laissé de commentaire.

Donald K. le

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Le client n'a pas laissé de commentaire.

Mr. Kim C. le

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Le client n'a pas laissé de commentaire.

mandy H. le

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Le client n'a pas laissé de commentaire.

Shawn M. le

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I had problems with my truck and you guys did nothing to do to make anything right

Mike E. le

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Le client n'a pas laissé de commentaire.

Chandel M. le

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I would recommend doing conformation calls or in our case text message at a reasonable time. For instance we didn't get a confirmation from uhaul until 830 at night when ALL locations were closed, especially beings our pick up was OVER a hour away and there was a snow storm called for the following day OUR PICK UP DAY!! We had to call 24/7 hotline, we were told we could change our moving date or cancel reservation which neither option work being we NEEDED to LEAVE the day AFTER pickup. The stickers in truck for gas were place unproperly. The truck didn't seem to happy to be running and no one really explained the limits on the dolley we had to figure all that out. I was not pleased with uhaul at all this move. Which is sad Ive moved a few times and have always used uhaul.

Lisette M. le

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Le client n'a pas laissé de commentaire.

ALBERTO H. le

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Excellent personal

Cheryl M. le

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Le client n'a pas laissé de commentaire.

darla H. le

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Le client n'a pas laissé de commentaire.

ASHLEY P. le

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Le client n'a pas laissé de commentaire.

SUZETTE P. le

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Carol was awesome!!!

PHILLIP P. le

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No happy I need to go 100 miles (200 miles round trip) to get a rental, when they was 8 U-Haul rental with in 10 miles of my location. Took 1 1/2 hour once at the place to get the rental and get hooked up. Very disappointed.

kEN W. le

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Le client n'a pas laissé de commentaire.

Charlie R. le

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Le client n'a pas laissé de commentaire.

bob S. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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Le client n'a pas laissé de commentaire.

ROCKY C. le

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Service was timely and the trailer was ready when I got there.

Jeff C. le

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Can't think of anything

Charles W. le

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Le client n'a pas laissé de commentaire.

RON H. le

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Le client n'a pas laissé de commentaire.

EARL A. le

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Le client n'a pas laissé de commentaire.

Keith H. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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The only issue I had was I had to take the trailer off myself when I returned it. It is very heavy for a woman to do that. There need to be a way for ladies without throwing your back out!

Majang T. le

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Location is near my house very great

elizabeth C. le

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Give faster verification of equipment location and pickup for reservations. Actually guarantee equipment availability at the time of reservation.

CHARLES W. le

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Le client n'a pas laissé de commentaire.

BOB S. le

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Le client n'a pas laissé de commentaire.

Logan G. le

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Le client n'a pas laissé de commentaire.

Vern E. le

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Le client n'a pas laissé de commentaire.

Karen S. le

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Le client n'a pas laissé de commentaire.

LUGARDO R. le

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Awesome service

kenyatt S. le

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Great Customer Service also.. thank you

jeff G. le

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Le client n'a pas laissé de commentaire.

Eric N. le

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Le client n'a pas laissé de commentaire.

Ronnie S. le

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Le client n'a pas laissé de commentaire.

Brodie S. le

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I made the reservation online and received a confirmation that it went thru and everything was correct. I went to pick up the rental and they had no record of it and the unit I wanted they showed someone else had reserved. Reading the reviews online before I rented I was not surprised when this happened. They suggested not to make the reservations online and to call them direct to make a reservation.

cory B. le

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Organized and professional.

Mark N. le

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This location was outstanding in the way they foresaw a difficulty we would have in procuring a truck and worked proactively to identify and reserve a rig. We would not have had one without them, and we are very grateful. What seems to have been a clerical error gave us a day less than we asked for on our contract. Our fault as much as theirs--we should have spotted the error when we signed.

Jimmie H. le

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Too much bait and switch the deal you sign up for online is that the deal that you get when you walk through the door

Sean W. le

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U-Haul always asks to rate the experience and I really don't think anything ever changes. You can't guarantee that anything is available despite taking a reservation months in advance. I understand that's your policy but it's not very helpful in planning.

randy V. le

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Le client n'a pas laissé de commentaire.

samuel G. le

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Excellent service

MARLENA O. le

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The man taking my I. D at this location used his personal cell phone to take pictures of my I.D.and said he was scanning it into his computer to make sure it was valid. I feel this is a identity theft and if his cell was stolen so would be my information

Kayla S. le

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The hours listed for the location were incorrect. I tried to return my trailer on 2 different days during their “open hours” and they were closed both times. When I attempted to self-return, the drop off location was Florida, even though my contract stated ND so I wasn’t able to use that.

kevin K. le

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Le client n'a pas laissé de commentaire.

KEVIN K. le

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Le client n'a pas laissé de commentaire.