Évaluations des clients Southwestern Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Southwestern Automotive

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Tammy S. le

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The inside of the cab was dirty: the windshield, inside and out, the floor had spilled drink, the dash, cup holders, seats....everything was sticky, dirty, grungy

Randy S. le

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Let me start by saying I just had surgery on my collarbone. So I am one arming everything slowly. I call the location to verify pickup and time. Ask if I can come early. He says no problem he gets there between 8:30 and 9. I said awesome I’ll see you around that time. I show up with my dad whose dropping me off. Walk in and stand in front of him for a min or two. He then answered his phone had a conversation. Hung up. Did something on his computer. Then answered his phone again had another conversation. Hung up. A minute later said you the one going to Texas..... we stood there for over 5 min without any acknowledgment bad start but gets worse. I also ordered blanked and two dolly’s. We ask if everything was already loaded he said no we have to get two Dolly’s from behind us and get the blankets out of a car. It was pouring rain out side I have one arm..... he pulled up the truck. My dad took the Dolly’s and loaded them into the truck while he unlocked a wrecked car in front of the building. He grabbed his umbrella and started handing me the blankets to load them. I just had surgery and he could clearly see my left arm was ina stabilizer.. he stood at the car door under the umbrella handing me at couple and my dad a bunch We were soaked and unimpressed and had no clue if w me had got the right amount of blankets as he was pulling them one at a time out of the car. So now I’m soaked. All the blankets are we. I’m in pain. He just walked off. We had already done the paper work. I was very pissed but had moved on the clock headed to my house. The truck was great. The trip was fine. I returned it. They were nice at jjs auto. I’m still mad and want a call back

Greg L. le

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Le client n'a pas laissé de commentaire.

Lonnie A. le

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Le client n'a pas laissé de commentaire.

Mike H. le

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Le client n'a pas laissé de commentaire.

tim J. le

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Le client n'a pas laissé de commentaire.

Clint S. le

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Le client n'a pas laissé de commentaire.

Randal W. le

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Le client n'a pas laissé de commentaire.

Carla N. le

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Thank you Paul for being so kind and informative.

Jackie L. le

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I dropped the truck off after they had closed, but it was very easy to do.

WARREN S. le

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The guy there needs to give out correct information. I had to secure the deposit with my debit card and paid with cash. I asked him when the funds would be put back on my debit card it's not going to take like 7-10 days is it? He said no it should be back on there in just a minute if not by midnight. Here we are the next day and still no funds released back to my debit card.

Roy R. le

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Le client n'a pas laissé de commentaire.

mary S. le

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Le client n'a pas laissé de commentaire.

Debrisha L. le

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Scammed me on my deposit stating that I did not fill the tank up like it previously was. Extra charges, fees. BS If I were you I would take a pic of the gas before and after you use it. Beware!

Michael S. le

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Paul is great, but this particular truck was garbage. The power steering barely worked, the truck struggled shifting and wasted way more gas than needed, and it rained in TX this morning which exposed leaks in the cargo area. I for some reason cannot seem to have a smooth experience with U-Haul, so I’ll go ahead and assume it’s just bad luck on my part and look elsewhere next time. Also, air fresheners would go a long way. This truck cab smelled like someone moved a petting zoo after a rainstorm in it. A 20ft truck shouldn’t handle, shift, turn, or use more gas than a 26ft, right?

Robert C. le

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Uhaul juggled me around due to a truck shortage, but I was able to get in a truck. Staff was friendly.

Erin T. le

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Far cry from clean and inviting!!!! This is a salvage junk yard!!!! Creepy and nasty! The inside of this office is even trashed and partially vacated. Literally! The guy doesn't have a great bed side manner. Came across as unfriendly. We dropped the truck off with the exact amount of gasoline as when we picked it up. He said the contract said 1/4 full, but the owner at Full Throttle (pickup location) said it was just under 1/4. I couldn't confirm what was on the contract, as Full Throttle couldn't print me a contract and I had no data service in his area to pull up an email. I thought he changed it, I trusted him! DO NOT TRUST U-HAUL, FULL THROTTLE OR SOUTHWESTERN AUTOMOTIVE!!!! This guy said he just had to speak to owner at Full Throttle and it would be resolved. He didn't follow up with him, it isn't resolved! I am being charged $85 for what would have been another $2 to move to 1/4. which it wasn't on when picked up!! They have now taken the last $2.51 out of my account (this account is strictly for shit like this, they will not get another dime.) $30 of this charge is a late payment fee!? I paid upon pickup, how is this late????? No one has returned my calls! This will be posted on every social media website as well as the review page for Southwestern Automotive!!

sheneetra S. le

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The man is lying about the gas. I return truck with more gas in than it was when I got it. He claim I went 37 miles dont believe. My truck follow the uhaul and not even 37 miles on mine. I will never use this location dishonest man

stephanie G. le

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WORST EXPERIENCE WITH AUTO TRANSPORT DID NOT FIT MY CAR AND I HAD TO RETURN, FALSE ADVERTISEMENT

Jesse W. le

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Le client n'a pas laissé de commentaire.

Jesse W. le

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Dropped off after hours

Stanley S. le

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Le client n'a pas laissé de commentaire.

JEREMY LADELL G. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Ron D. le

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Upgrade the facility being used for rental. It was an automotive repair or holding area. Entrance not clearly marked of where to go for renting U-Haul trucks, trailers etc..No place to sit when waiting to have truck checked in, dirty floors, not carpeted, office was a mess and rental person was learning how to trade stocks each time I went in.

SHARTEL K. le

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Le client n'a pas laissé de commentaire.

Phong T. le

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Le client n'a pas laissé de commentaire.

RAUL R. le

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This place is a dump! If I hadn't needed to rent a truck to help my granddaughter move I would have gone somewhere else. This place was full of junk cars and trash. I would not recommend this place to anyone. Oh and I'm being kind with my comments....

ARJUN K. le

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Could have been better if the owner could re-arrange the yard and keep separate area for uhaul. The place looked more like a junk yard than the uhaul dealer.

Keaira R. le

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The Guy Whom Helped Me Was Very Rude Dis Not Explan Anything To Me He Just Took My I.D And Credit Card And Not Nor Tell Me How Mich He Was Charging My Card And Then Gave Me A Print Out That I Would Not Read Because The Printer Ink Needed To Be Changed He Definitely Has Poor Customer Service In should not represent you alls U-Haul service he is a bad look