The manager was outside when I arrived so I never saw what the drop off location looked like on the inside. It was convienent.
DONNA K.
Customer Reviews for Southwoods Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I returned the truck with 7/8 of a tank so I spent $100 more than I should have on gas. When signing the contract the counter is too busy to stand and read. If I would have know that I would not be reimbursed for fuel I wouldn't have filled up the tank. I guess u-haul feels it's better to run out of gas instead of having enough fuel to make it to your destination in a truck you don't know what kind of mileage it gets. i was going to rent another truck but I think I'll just make due.
stephen W.Everything went smooth... thank you!
Jeffrey T.Dee is an absolute gift. U-Haul's crappy website & app does not help your company, but face-to-face customer service is what saved this transaction. Dee got me all straightened out & even recommended a great moving company when movinghelp dot com's didn't show. I'm still waiting for the chargeback for that! Anyway, nothing but 5-stars for Dee, the rest of it can burn a fiery death. I hope I never move again!
William M.Fix the air conditioner, clean the cabin.
DAVID P.The trailer smallest like a wet dog and dog urine. I cleaned it myself.
Deborah A.Dee is so nice to work with that it would be worth the trip to come from farther away. She is knowledgeable and goes out of her way to accommodate her customers!
William N.Clerk would not go to where the trailer was and made us pull up to the office to check the hook up. Also the trailer did not have the correct plug in for the truck and they made us buy an adapter. Trailers should have proper electric plug ins that work on all vehicles
Nick F.Had no problem picking it up. Friendly customer service. The truck was dirt when we picked it up with a 1/4 tank of gas. We had to put gas in the truck before we could go anywhere. We returned the truck with more gas than we checked it out with and could not get a credit for it but was charged a ridiculous $20 to fold blankets that were going to be laundered.
Mark M.Just be sure to keep Joe and Dee as employees. They were absolutely the most helpful people in the world. Three women not so experienced with trailers, they made it so simply. All customer service personnel should be a Joe and Dee. Do whatever it takes to maintain these folks.
Caroylyn B.The location was fine, It was the mobile pick that was terrible! Took me over 30 minuets to pick up the truck!!
Sandra N.Easy pick up and great customer service.
Zach E.The 24/7 contactless rental process is kind of a pain in the ass. I think I should have been promted to scan my license and take a selfie the day before my rental rather than the day of, so I didn't end up standing in a parking lot waiting for verification. Both pick up and return requires playing a game of 20 questions, then dicking around with a slider for fuel level before finally requires photographic evidence to verify the information that was just entered. I'm not sure why I need to both enter the info and also take pictures. The idea of a self-guided process is great, and this location made it as easy as possible, but U-Haul's implementation could be substantially improved. 2/5
Zach C.Excellent service!
Robert W.Friendly easy to get to and very helpful..
KENT M.Dee and the crew at Southwoods Storage are very accommodating and professional. I personally have used them several times for local errands which my small suv will not accommodate. I like the convenience of making a reservation online and seeing what size trucks are available at near by locations. I appreciate Southwoods Storage having trucks of several sizes available right away for same day pick up.
CHELSEY D.Had a last minute change of truck size and they had what we needed. In and out in ten minutes. Great customer service and very helpful. Thank you for helping make a stressful day a whole lot easier.
DEBORAH K.Besides the staff being St. Louis Blues fans, they were great! lol. The were very helpful with every question and need I had. If I'm ever in the area and need something that u-haul provides, I would highly recommend!!!
Albert D.Dee was wonderful. She was very kind and helpful. No complaints here!
MIKAYLA S.Great experience!!
THOMAS P.I was late bringing the truck back and I know it was wrong I had issues getting someone to load the truck for me and kept the truck a couple extra days. I know they had reservations for the truck and all but Dee at Southwoors Center told me she was going to call the police report the truck stolen and have me arrested if I didn't return the truck in 5 minutes. I only had one person helping me move and she abandoned me while we were unloading the truck so I was by myself I am 53 year old female with arthritis very bad I can only move so fast, I had problems with the ramp could not get it unhooked so with being BM
Pamela A.No improvement needed.
JOHN JAMES L.Better communication!! We received a call about the trailer side not being available so they were gonna give us a bigger one for the price of the one we originally reserved. The woman at the front desk when my husband went to pick it up, didn't want to give the trailer up because she was unsure that it was okay with uhaul. Better communication between uhaul and the companies that rent them out would be a lot smoother and less frustrating.
Anthony P.Inside cab not as clean as could be,, floor sticky. Still better tan some places I have rented u hall from in the past.
Rodney W.Very helpful at this location.
GLEN W.Excellent customer service. Very easy to work with thanks
Harry R.This was such a straight forward and stress free process! The staff was so kind and helpful! The equipment was perfect.
MICHELLE M.Great folks
Knute M.the ramp on the truck was not properly installed, instead of pulling out and stopping so you could raise it and attach it to the bed, the ramp came all the way out falling completely to the ground (except for the part that hit my foot).
Stanley N.This location needs way better customer service. Getting rude and ignorant with customers isnt usually what anyone appreciates when trying to move and rental services.
JENNIFER H.When I arrived to pick up my 5x8 trailer, there was no one available to hook it up. The only person working was a petite lady. Fortunately, 2 men arrived as customers and helped hook up the trailer!
Mary H.Check in and out was pretty straight forward. Will use this location again
Damion C.The reservation and check in process was difficult.
Michael M.No improvement needed!
John L.Very friendly and helpful customer service. A great place to get your rental needs
David W.This was not the nearest drop off location to Waterloo. Just for your information.
Kris L.No improvements at this time.
SAMUEL R.Tim was fantastic. Covered all aspects of the rental and equipment with me verbally and in writing. Helped with attaching the trailer and gave me additional recommendations for checking it once loaded. Merci.
Steven K.The movers were great. But the reservation person was seriously rude and impatient.
Cynthia J.You should not allow smoking in the cab, it reeked of cigarette smoke.
Roger W.Poor cell service in this low lying area, which made app check-in and out very problematic. I would have to go across the street to communicate, walk back across to take photos and then back across the street to send the photos x 8 photos
Tracy T.Your mobile pick up needs work. It took me 30 minutes to get my truck.
Gabrielle B.People at rental were very professional and new exactly what they were doing and took care of everything quickly . Trailer towed excellent no problems
Steven S.Nothing Everything was great.
Lisa M.A+ experience.. very nice lady!! I'll be back thank you.
DWAYNE W.