Dorthy, Makes this location a joy to rent from
Kenneth G
Customer Reviews for Dottie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent service, Thanks!
JOSEPH CNothing! This location is perfect just the way it is, Thanks to Dottie!
Vicki SDottie is the best ever representative I've ever dealt with with any company such as U-Haul or similar. If she's not working there I will not go there. Dottie says she really likes and respects her area manager A lot and could not stop saying good things about her. However,. I had to deal with her area manager, and if her area manager with the one running that place I would not go.
David HBest service hands down! been to several closer U-Haul's near me but very terrible service. Dottie is the person to rent from
Steven FKeep up good work.everything was great..
Durrell BIt was super clean super well organized and a super great experience
Alex PDottie was a lovely person …. Very nice, helpful and professional…. It was a wonderful experience renting at this location!
ANDY GDotti is the best
John BDottie was an awesome person to work with when delivering the vehicle on Sunday, March 24, 2024.
Danielle SDottie is amazing. This is one of your best run locations. I rent from uhaul on a pretty regular basis and alway try to rent here.
Michael PDottie was super competent and helpful!
Thomas PDottie was amazing & so accommodating to our 2 year old while we waited.
Caleb SDottie was great to work with!
Craig DYour manager here is amazing, helpful, full of knowledge, and made sure I felt comfortable before I left. Great experience. .
William HAbsolutely nothing… Dottie was great
Lane ASmooth operation, nice people!
Mark CGreat service! Would highly recommend!
Robert OFirst and foremost Dottie is wonderful she is committed to taking care of the customer… Even commenting "as long as my customers leave with a smile on their face,, i'm good". Experienced studies commitment to customer service while checking in, There was a flag on my account leftover from a nightmare experience with another local office that I was assured been resolved. Upon calling U-Haul Central Dottie and I were offered a call back or we could wait on hold for 2 to 4 hours. We thought surely this is a mistake… But after 45 minutes of being on hold, we became believers. Dottie went into action and called another contact who was able clear my account and get me on my way. Although I was extremely irritated with U-Haul's central system, even though ultimately, I was over an hour late for my appointment, Dottie took a rough situation and somehow made it enjoyable with her stories of Palm Springs and views on life, which are heartfelt and funny. Dottie, keep up the good work… U-Haul, central get your act together you are failing miserably, and taking care of the customer.
Lane AExcellent experience, excellent customer service
Ana MDottie was very nice. The location was clean and well organized. Thank you Dottie!
Gary HAll is OK
Steve AExcellent service
nahum RDottie is the most pleasant and helpful U-Haul person I’ve ever done business with!
KARL CA not great day got better
David SLocation renovating and redecorating. Staff friendly, courteous and helpful.
Brigette GMy move, changed a couple of times due to circumstances beyond my control, were pleasantly and tolerantly handled by Dottie White who provided a high level of professional assistance and useful suggestions. I am grateful for having someone so experienced and knowledgeable to address my concerns. The equipment was in excellent condition and our move without undue concern. Even though I did not use it, I would not arrange a move without the full coverage for insurance.
RAY HDottie did excellent job, marking everything super easy to handle. Thank you for all your help to us.
Daniel HOnce again all ai can say is Dottie is the best.
John BIt's always a pleasure to rent from this place. Quick and easy and always leave with a smile.
Kenneth GDottie was beyond professional and friendly
Robert SThank you Dottie
Louis GThis is my second or third time renting at this Uhaul location. Dottie is the manager, and she is awesome. She is super professional, and she's great to talk to as well. She answered every question I had about the van I rented. Thank you again, Dottie. You're the best of the best!
Gregory WI always recommend this location due to availability and the staff is always friendly, kind, and knowledgeable! 10 out of 10
TERRA SI had a 9am reservation. The clerk seemed overwhelmed. She said it was required to have 3 phone numbers and names of different people to rent a vehicle. What a time waster that policy is. It essentially triples the workload for the clerk. She had 2 other clients before me. I left the facility at 9:50. The van was clean . The equipment was low mileage and performed well.
Gregory EDottie has excellent customer service skills. She always goes above and beyond to provide a positive rental experience. Thanks, Dottie! You are the best :)
Cristin DThe lights for the auto transport did not work. It required a repair the the wire harness. I had to wait around for a hour and forty five minutes.
Andrew WThe wrong ball hitch size was placed on the tow trailer which caused us to have an accident on the interstate and damaged/ broke precious cargo. Luckily no one was hurt it could of been so much worse. We will be filling a complaint.
Jesse LNot very friendly was getting very uncomfortable just been there.
MILLIE MDottie knows her business. Courteous and knowledgeable. I have been at this location previously. Will use this location again in the future. Robbie
Rob BDebbie was courteous and very friendly and helpful! She really cares about the customer. She
Lana SDottie deserves a raise and paid vacation
Virginia HNothing. Thank you
Delores BRien
RUDY LDon’t make reservations for 8 o’clock when the location doesn’t open until nine
Robert K