Customer Reviews for Sparks General Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sparks General Store

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Daniel F.
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Sharie in GlennAllen was incredible. So was Anchorage. Be safe and Thank you we will be renting again.

Caleb R.
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Customer did not leave a comment.

Pete L.
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Ellie S.
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James G.
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James A.
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The lady was cranky and made several remarks indicating that she was 'very busy' and didn't like the interruption. The next day a young man was there who was very helpful and POLITE, his name was Brian. He helped me hook up the car trailer, checked the lights and had me on my way in no time.

James S.
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Customer did not leave a comment.

Robert B S.
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William N.
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Dave B.
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Paul C.
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Richard H.
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Exceptional service

carolyn L.
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Jerry L.
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JACK V.
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MARSHA L.
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ANDREW S.
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They do their best

ANDREW S.
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Easy access

LISA W.
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Customer did not leave a comment.

shawn S.
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Notified the dealer 2 weeks in advance and did paperwork. The day I went to pickup the truck the truck was not there, The store manager said she was busy and didn't have any help to go get the truck and asked my wife and I to go get the truck and bring it back to the store for her, which we did because we needed to start packing. When I got to Glennallen fuel where the truck was at it would not start. I looked the truck over and observed damages to the front drivers side bumper area. I asked the mechanic there if he could fix it and he could not because the headlight brackets were broke and would require a new assembly. The mechanic pointed out the truck had "x" stickers on it showing it had already been prior damage. I returned the truck to Sparks store and informed the manager the truck had damages and she said it did not because it was a new truck. I took her out to the truck and showed her the "x" stickers and she said since it already had the stickers it was already in the system. I never received a diagram to mark prior damages and she only asked that I pay and sign the contract. Half way through the trip we kept smelling gasoline. I fueled up somewhere in Canada and parked on a hill. I observed fuel running out the back of the fuel tank. I crawled under the truck and found a fuel cap was missing, so who knows how much fuel I lost up to that point. I turned the truck in at a Longmont Co location and pointed out the prior damages and fuel cap missing. The manager said the truck should not have left Alaska in the condition it was in. The manager, Alfonso, said other than the prior damage the truck was good to go and I left. I received a call from Uhaul insurance later but was not able to call them back. I called them on Jan 16, 2017 and I was asked how I was going to pay for the damages that already have an "X" on them. I again had to tell the story of this truck and the insurance person said I needed to contact the dealers and to call her back with the info. Contacted Uhaul Cooperate to file a complaint. It seems no one in Uhaul wants to take responsibility for the prior damages and wants the customer that pointed it out to pay for it. It also seems Uhaul is taking a back seat to this complaint because the customer, me, is the one that is being told to be the middle man and to make all the calls.

David O.
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Customer did not leave a comment.

JANET P.
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Tim W.
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Maintenance on the vehicle

diana T.
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Training for new hiires may be required on returns.

Graham W.
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Customer did not leave a comment.

Paul M.
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Cruise control would be nice when driving over 2000 miles

STEVE A.
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Customer did not leave a comment.

GEORGE D.
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HEIDI H.
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Excellent service at the drop-off location. Proprietor was very friendly and accommodating. I didn't even have to park or unhook the trailer myself. Such a relief, after my Fairbanks experience!

PAULA V.
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We had to extend the rental numerous times and the staff at the store was more than helpful in letting us do this.

Samuel T.
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Customer did not leave a comment.

SUZIE H.
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TRAVIS R.
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For starters, having my reservation in the computer rather than me having to stand there while the clerk reenters all the information I already gave online. For two, having someone at least go over the trailer and do a walk around would be nice, since Uhaul makes such a big deal about liability. I had to drive four hours round trip to pick up and it would have been nice to have a bit of service.

Claudia L.
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Rude, aweful customer service!!!!

Lenard R.
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GREG S.
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CRAIG M.
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Every thing good

RICK C.
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Easy to turn in truck.

JOHN P.
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Have the On-Line Web reservation forward the reservation to the local vendor. No one told Sparks General Store about the reservation I made in JANUARY for a trailer I MAY. Preposterous, especially since I got a confirmation call the day before the pick up. Delayed my departure substantially.

Gerald O.
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Nothing

Dana B.
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Customer did not leave a comment.

JOHN B.
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Very helpful and friendly staff

JAMES A.
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Customer did not leave a comment.

SANDRA K.
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The inside was not completely clean when we picked it up. The fuel consumption was more than we expected and the power of the truck was somewhat sluggish. We didn't even have a full load. The change oil light was coming on and so we noted that and checked it at each service station on the way. Never was it low.I don't know how often the Uhaul folks change it but for our trip it should not have needed an oil change 3/4 of the way to our destination...... Thank you.

Lisa W.
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Joy H.
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JULIE A.
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The employee had to have previous employee do my rental because he didn't know how.

MICHEAL F.
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APRIL E.
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My refusal to recommend this location has nothing to do with the location, and everything to do with U-Haul. When a reservation is made, actually fulfill it with the truck reserved.

Mike W.
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Customer did not leave a comment.

MEGHAN O.
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This location was average, however I had a lot of difficulty with the reservations from the 1-800 number. My original rental was not returned and then the charges were input wrong on the rental that I ended up picking up on my way. The only reason I was able to get that rental was because I happened to call from the road, having not heard back the previous day as I was supposed to have. I was making a 400 miles trip and was hoping to rent a trailer at the end of it since my trailer at the beginning was rented. I called at the city halfway to my destination and discovered that the only trailer available to me happened to be in that particular city. Had I not called I would have been left in a very difficult situation with no assistance from this company. As it was I expected to have some sort of compensation for the mistakes and difficulty I was put through and I did not even receive an apology. In the future I will be looking into other rentals or arrangements rather than risk being left in a lurch unapologetically.

RYAN G.
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excellent and friendly service :)

Allan M.
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U-haul needs a better understanding of Alaska. I had to travel 90 miles round trip from point of truck pickup to my residence to load. As such, I went 70 miles over the allowed mileage from point to point. I feel the mileage allowed in Alaska should be based on location of move, not location of dealers.

MICHAEL F.
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amy S.
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ERIC W.
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The CSA was very friendly and helpful with the rental on the pickup and return, however with its remote location, the rental options are limited!

Don S.
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Customer did not leave a comment.

TIM F.
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MARC B.
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We were not called when there was a change to our order and no apology given for the mix up and possible change to our pick up time or plans already established. The situation was ultimately solved.

ANNALEAH K.
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We reserved a 27ft truck a month prior to our move, we called a week in advance and were told the truck would be ready for pickup as scheduled. We called the day before and were told the truck radiator was bad and they were replacing it, it would be ready for us the next morning. The day of the reservation, the owner called and said the truck was still broken and would not be ready for another few days, it had been broken for several weeks and she had not had it fixed in advance. She was unwilling to assist us in finding another truck and even told us there were "NO trucks available in Anchorage and Palmer". My husband called the 1800 number and they were able to switch us to a 20ft truck, which still took another 2 hours for the owner at Sparks to approve and allow us to pick up. They told us the other option was to drive 3 hours to Palmer, pick up a larger truck and then PAY the extra mileage (150 miles) PLUS gas to drive the truck to our rental location. If it was Sparks General Store who made the mistake, THEY should have paid for the cost of obtaining another truck. The lady from the 1800 number also said that Sparks had simply waited to long to order the replacement part and it should have been ready if they had been on top of things. Overall this experience was a sad representation of the U-haul company and Sparks General Store did nothing to assist in a mistake that THEY made. We were very dissapointed and ended up having to leave some of our personal belongings because they would not fit into a smaller truck.

LARI M.
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CHERYL S.
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AMY S.
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Douglas D.
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Not much! My personal vehicle had broken down and the ladies here went out of their way to help me get a wrecker and rent the truck so that I could keep my commitments! WONDERFUL

TIM F.
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Customer did not leave a comment.

MELISA S.
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MATTHEW C.
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RAYMOND M.
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Ken P.
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I was surprised to learn that Sparks did not know we were coming in to pick the truck and trailer until the day we showed up! The trailer was not ready so we had to pick it up the next day. They did not have enough blankets that I ordered and could not imagine why anyone would need that many blankets. I've noticed that U Haul dealers in these parts are doing too many other things beside UHaul rentals that they don't give it the full attention it requires.

john D.
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Please have tank full, that way bringing it back is not guess work.

CHERIE S.
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Customer did not leave a comment.

George H.
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susan W.
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no one seemed to know what they were doing. i called everyday for three days to make sure our trailer was ready. i was assured it was. when we got there the trailer was out, but soon returned. i was told i was supposed pick up the trailer at 2 pm according to her records. it was 10:30 am then. It took nearly an hour to get the trailer ready and paperwork done although i had done it already online. then the location didn't have proper electrical connections and we had to make up a temporary one from the auto parts store. they didn't have a flat to round electrical hookup either. there was no help and we had to do all the lifting and tugging alone. all in all this was a frustrating ordeal. on the plus side we got the trailer (late) and once we hooked up it was a nice pulling unit and made the trip easily.

arnold L.
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Customer did not leave a comment.

FRANK S.
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gas tank full when I get/drop it - much easier! be cheaper!

JULIE S.
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JULIE S.
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excellent customer service!

Michael L.
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Customer did not leave a comment.

JIM S.
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Customer did not leave a comment.

JIM S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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