Customer Reviews for Speed Connection LLC
(U-Haul Neighborhood Dealer)

Évaluation :

3

Truck interior and ramp were muddy. I had to do the complete online check in. To confirm the gas level I had to put in FULL. I assumed the last user would be required to fill it. When I was done I filled it and ended up putting in way too much gas. Procedure should be to bring it back full. It's impossible to know how much gas to put in to hit a certain fill level. I ended up putting $20-30 too much gas.

Évaluation :

5

We dropped off after hours and did not actually interact with anyone. It was a very easy drop off though!

Évaluation :

5

Great location, very easy to find! Location was safe, clean, easy to use!

Évaluation :

3

The app is a pain in the ass and changed my pick up time all on its own

Évaluation :

5

The trailer handled well and the ease to load and unload a motorcycle is great. Also all the different points to anchor the tie down straps is very handy.

Évaluation :

2

Very confusing process and had to call multiple times to actually get the rental released.

Évaluation :

3

The office had such a strong cigarette smoke smell it made it difficult to breathe. I had to wait outside. We rented a small trailer that was buried in the snow. It could have been moved prior to picking it up to make it easier to hitch. Aside from all of this, the woman in the office was very pleasant.

Évaluation :

5

The hitch on the trailer was a little hard to tighten down.

Évaluation :

1

Train your customer service personnel to better serve the customers. DO NOT give the rental vehicle key to the two year old that is running around the building so that you know where the key is when the customer picks the vehicle up. Clean the vehicles after returning. Ensure the mileage is correct when the customer picks up the rental and DO NOT LIE to the customers!!!

Évaluation :

5

Quick and easy process.

Évaluation :

5

Pull oil in truck

Évaluation :

3

I dropped off the truck after hours so I didn't deal with anyone directly. However they did call as a reminder when the truck was due

Évaluation :

3

Need a n/a for these as it was a Sunday and drop off only.

Évaluation :

3

It was a bit rude how the female staff acted like I was just supposed to leave the trailer on a Sunday when this location is closed, although I paid with the impression there was always assistance with attaching and detaching the trailer. Staff need to be ready to help !!!

Évaluation :

2

the appliance dolly i ordered on line was unavailable contract said there was 3/4 tank of gas there was only 1/4 of a tank so the contract had to be amended it cost me 104 to fill the tank i would never recommend this location to anyone

Évaluation :

4

There was debris in the trailer but it didn't affect me. Staff was very nice and easy to pickup and drop off trailer

Évaluation :

2

The store was closed. It appears to be a secondary business at this location. I tried to use the Uhaul app to drop off when the business is closed, but it would not verify my location. I tried twice to have the program locate me but had no success. I dropped my receipt in the KEY BOX. Frustrating

Évaluation :

5

Kennedy was incredibly helpful! We arrived prior to our 9:00 am pick up only to find the employee who was supposed to coordinate the use of the truck and keys had not done so. Kennedy came in on her day off to remediate the situation!

Évaluation :

5

Very sweet and kind personal and treat you with extreme respect

Évaluation :

5

The attendant Kennedy was very well educated with the rental procedure. She explained the process in detail in a clear and understanding manner I was treated with respect. It was a pleasure to do business with uhaul on 5/20 canandaigua,n.y.

Évaluation :

2

The truck was a piece of junk. It was dirty when we picked it up. It was very loud it sphered and sputtered. The exhaust was really bad. There's no way I would've driven that more than 8 miles. I did. I feel bad for anybody that runs and has to move far

Évaluation :

1

We requested this van about 3 weeks before our move. There is a UH location 2 miles from our house. We had to travel 30-40 miles to get the van. Perplexing to say the least. The UH rep at the pickup station was fantastic, however.

Évaluation :

4

Muffler on truck needs repair. Passenger side door handle doesn't work from outside.

Évaluation :

5

Kennedy was very helpful... we would definitely rent from you again ! the roadtrip went smoothly ! Timmy Gersey

Évaluation :

2

My reservation was for 9am but I didn't arrive until 940 and the location was temporarily closed until 1030 which was an excessive wait time. The location said they enrolled me in "24/7" but when I followed the directions on the U-Haul , I never received the code to unlock the key. I'm not sure if this is the U-Haul app's fault. The location was very helpful and tried to make the vehicle available when they were not there. I would just call prior to pickup as it's a small location.

Évaluation :

5

By far the best location I've been too for a drop off and by far the most helpful people I have ever felt with when it comes to uhaul. Highly recommend them as a pickup and drop off location. There is a 100 % chance I will use them again in the future.

Évaluation :

5

The local staff was great - everything added up to a great experience.

Évaluation :

2

The gas meter and mileage was both wrong not by much but it was still in cases where I'd have to pay . The engine light was on when I got it and the truck was shaking a lot as well as the end process it was freezing having to do the extra pictures of everything

Évaluation :

5

Very difficult to check in using the mobile app. App would not recognize my location. Took over 15 minutes to check in using the mobile app. Also took several minutes to complete check out as well.

Évaluation :

1

This owner was terrible, never again. Went 60 miles, filled up the tank, then he charged me for 9 gallons saying I never filled it up. Even if you do the math of 10 mpg, thats 6 gallons. This owner obviously thinks people are lacking intelligence. Definitely cannot trust this place. I also brought this to the attention of customer service and they just said take it up with the owner. I rented through Uhaul and paid you, you take care of it.

Évaluation :

5

All worked out fine but I was only offered email checkout. There were no extra charges but obviously I didn't know that at the time the equipment was dropped off.

Évaluation :

5

I think they’re great as is. Great service.

Évaluation :

3

Actually TALK to the customer instead of adding something onto their bill that they didn't want. Ask them FIRST, and all uhaul rental places always walk out to the rental with the customer, they did not do that at this location or she probably would've known that there was something wrong with the tire, and the mileage wasn't correct

Évaluation :

3

Parking lot was muddy with giant pot holes.

Évaluation :

3

They didn't walk through the drop off. They also claimed I turned the vehicle in with a low fuel level which was completely inaccurate. The truck was return with more gas than the contract required. I learned to protect myself every step of the way. The Uhaul company is not looking out for their customers well being.

Évaluation :

3

Had to call 1800 number as texted code for lock was bad. They had me open all locks to find no keys. Finally found key in cargo area of truck. Truck smelled like a cannabis store.