They refused to rent me my reserved truck…. I had to call U-Haul dispatch and they made them release the truck. Not organized in the process at all. They had my mileage wrong on the contract …. They would not correct it at the store. I had to call U-Haul dispatch back again to get it all corrected. U-Haul dispatch was excellent and worked with me to get it all correct.
Kevin C
Customer Reviews for Speedway Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bit of clutter in the cab
VANESSA GTruck was dirty. Like chips poured in the floor. Also the truck says 19.99 on the side of it and I was charged 39.99. I’m not sure why and they didn’t know either.
THOMAS KYou guys took all my money and overcharged me
Shanita MThe guy we talked to was excellent. He was professional and quick with checking out the truck and getting us on our way. The location was a little hard to find.
GREGORY DEverything was professional in order
KATTIE TFirst of all, the address is not correct. I wouldn't recommend because apparently my rental was not checked in properly. I got a phone call from a representative that said I had not returned the rental. She was very rude. Then she said I should have dropped it off at the Old Hickory location. Well, I didn't pick it up there so why return it there? I want the location pick up to know it is returned. Then I got another call the next day saying the rental wasn't returned. Some how the problem was fixed and I told them about the address as well. They had charged me for an out of town fee. I had returned the item before 5pm. I picked it up at 9:23.
Billy MMy appointment was at 1pm, no one was there to give me the trailer until 1:45 pm.
RONNIE F