I nature that the equipment that was requested is in the the truck upon pickup.
Jamela W
Customer Reviews for Speedway Towing And Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great people. Excellent service thank you speedway, Tony Repair.
DANIEL BIt took a 1/2 hr and a representative on phone to figuire out how to get my keys out of lock box.
Tyler CThey ripped me off trying to claim I had the trailer two days when I did not. NOT RECOMMENDED !
J BYou would have less of a headache going and buying your own trailer instead of dealing with this location. The trailer was in poor condition, had clearly never been inspected prior to rental, the employees are rude and will tack on additional charges that are not specified in the U-Haul rental agreement. Save yourself the trouble and the money and rent from someone else.
Dan MHorrible location. Not designed to have trailers dropped off at. Poor signage. Rude personnel. Shouldn't be allowed to be a U-Haul location
Ronald GGive your customers a heads up on expectations when they pick up on Fridays, i.e. office is closed Fri except for appointments when a rep will meet up with you.
Gladys OEverything is 😂👍🏼✊🏼
Jas NSuper clean and friendly place. Girl at the desk was very sweet and good at her job. The guy who met me Saturday with the car hauler hooked it up and checked all lights were working properly. This place has my business forever. Je les recommande fortement.
keith rThis is the second time I’ve used uhaul within 2 weeks and my card has been charged twice.
SHAKIA FJosh was very professional, pleasant and helpful. He went above to help me with all my uhaul needs. I would use this location again.
PATRICIA RUhaul changed my reservation without my consent and overcharged me without authorization. I was guaranteed the pick up and drop off location when I booked my reservation. Uhaul substituted a one way reservation out of state to a intown reservation without notifying me. This was a complete misjudgment by the scheduler who should have cancelled my reservation when they didn't have the equipment. I am hoping to speak to a a manager about honoring my original price of 144$ and waiving any gas fees that were incurred from having to return a vehicle back across state lines. Due to this poor judgement on U-Haul part and changing a customers reservation without notifying or getting their consent, I was left stranded with a toddler and no car seat to return safely 1,5 hours away from my original drop off location. Uhaul put my family at risk, my own safety at risk and cost me hundreds of dollars from their schedulers lack of judgement. I am very upset and I my toddler was too as we sat in the side of the road of a busy highway with no way to get home for 2 hours until we could get a ride back to our new home (99miles away). Sadly our Happy first move in day was ruined due to the scheduler in charge of my reservation who made a mistake and changed my reservation without getting my verbal consent. This scheduler needs to be trained sadly as this was a terrible decision that put my family in what could have been a dangerous situation.
Charles RI picked up the truck at the Elkins Ave location. Staff was very welcoming. Office was clean, very bright. I will definitely come back to this location and recommend U-Haul in the future. Elkins Av. staff, thank you so much for everything!!! you are over and above perfect!!
Sandi BI wasn't asked if I wanted to purchase insurance. It was automatically applied to my bill. Also upon returning, there were marks on the bumper and the lady was going to penalize me for damages. Luckily I went over and wiped off the marks myself. Other than this. The service was great.
DENNIS SNo one there, had problems with online app. Waited till930 for employees
Tracey DThe process
Leo F