The lady I spoke to from â€œtrafficâ€ in Edmonton was not helpful at all. She did not help and did not want to talk to me. Told me there was no auto transports available to rent, anywhere. Had to find one myself. Lady needs some training in customer service and manners. I am not impressed with that part of Uhaul, at all.Shaun B.
Customer Reviews for Splish Splash Auto & Pet Wash
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ayesha B.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.Matthew D.
Make a specific uhaul check in and check out. Seemed like a major hassle for every customer and the inefficiency has become normalized. Also Literally standing in close proximity in a small office space in a crowded store front was pretty concerning in covid times.Mylan T.
Le client n'a pas laissé de commentaire.PARMINDER S.
Have a better trained person working. Make sure all requested equipment that was required and reserved is available at pickup. I had reserved a trailer and appliance dolly and received an email stating that they were guaranteed to be available at time of pickup. When arrived to pickup equipment, they had no appliance dolly available. Was not very impressed by that as it was a crucial piece of equipment that was needed. I was forced to rent one elsewhere at a much higher cost to me. If equipment is requested and reserved, and a person is told that it will be available, it better be there as we were left scrabbling to get one .GORDON M.
The people reported me as if I had atonement the uhaul. Then when I rented it for another few hours they were closed when we brought it back and the woman was trying to lie and say I owed her 6 blankets and 2 dollies when they were already returned. Poor communication and just about got me in trouble with the law. I'm not saying it's because I'm not white buy that was rude both times.MICHELLE S.
Le client n'a pas laissé de commentaire.ERIC S.
Staff is great Location is perfect Will definitely rent from this location againROBERT R.
I booked my u haul over the phone. Since I was working on the day of the pick up the person over the phone said it would be fine if my wife picked it up. She went to pick it up, they said NO. They said I have to be there. so frustrating.GURJEET SINGH K.
These people went out of their way to ensure we had quality service. I would go back for sure without a doubt.Clfford L A.
I can't believe how efficiently and politely this crew got me hooked up and on my way, then unhooked and on my way at the drop off. The price was fantastic, and it was a zero-hassle experience. I wish all businesses ran like this one.DAN M.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Ed C.
Le client n'a pas laissé de commentaire.Michel Guy B.
Le client n'a pas laissé de commentaire.Diane M.
This is a awesome first time experience. She make sure that everything is good. And very helpful and they have everything that I need from ball hitch to adaptor for signal light. I would recommend this location for renting trailer or if you need a vehicle to haul.Rolando P.
Le client n'a pas laissé de commentaire.Donna L.
Le client n'a pas laissé de commentaire.Ervin S.
Le client n'a pas laissé de commentaire.Karan S.
Le client n'a pas laissé de commentaire.Gordon K.
Le client n'a pas laissé de commentaire.Merle W.
Would be nice to be able to drop off at location picked on original reservation and not find out we need to drop off an hour and half away once we were already on the roadDouglas B.
Le client n'a pas laissé de commentaire.Kurtis H.
All well. Friendly and helpful. Was as expected.Dave G.
Le client n'a pas laissé de commentaire.Jason L.
The equipment was clean enough to use but not clean enough to use the tie down ratchets properly. I had to clean to be able to use. Staff had a problem with the computer program, it took just about an hour to get done.Dana A.
A very experienced Uhaul location.Brian V.
Location is perfect! staff is awesome, nothing else needs to be saidRobert R.
Location is perfect!! Staff is amazing,,, highly recommend !!!Robert R.
Le client n'a pas laissé de commentaire.Justin W.
I was given a vehicle and returned it in the same condition and charged a cleaning fee on top of it.Erin K.
Le client n'a pas laissé de commentaire.Reilly C.
Le client n'a pas laissé de commentaire.Nick G.
Good customer serviceIver T.
since its minus 20 out it whould be nice if if it got started the same day when its rented ///// but at least it started thank you uhaulEva P.
Excellent service, knowledgeable and friendly manager. 100 %Carlos C.
Great staff, very friendly - made both rentals we had this week a fast, easy and painless process.Philip C.
Le client n'a pas laissé de commentaire.Philip C.
Le client n'a pas laissé de commentaire.Cindy C.
What a unorganized way to do business! Our terrible service was not the fault of Splish Splash but the way u haul itself does it's bookings! Booked online a week in advance - received confirmation that a 26 ft truck was reserved for 9 am pick up Sept.30/20. Next day a call from Edmonton stating truck n/a but would ph me sept 29th ( day b4 move)to let me know if anything available. That call stated we could have a 10 ft truck and a 5 ft trailer . But they would not charge me any extra !! Told them this would not work for us so cancelled our reservation which left us scrambling to find something to move with the afternoon b4 move. Then late on sept.29 call from them saying they might have a 15 ft. Truck avail at noon on sept.30th but wouldn't know for sure til it got returned. Did finally get a 15 ft on sept.30 thanks to Veronica at splish splash . We spent hours on ph trying to verify if we had a truck to move with or not . Don't know how you can use a U-Haul to move if even though you have a confirmation that your reservation is confirmed it Actually isn't . What a gong show and unnecessary stress for people having a timeline to be moved.Loreen B.
Le client n'a pas laissé de commentaire.Shelly B.
Employees were not communicating on available products as I was told different from 2 staff members. Rude service getting the products. Drop off was a polite staff member who was unfortunate to see my upset with not getting a full refund back. I was told different regarding the charges and I was told I'd get the full refund back. Highly disorganized and seems the staff are not trained on how to approach customers in a responsible respectable manner. The pricing was terrible and I feel extremely disappointed and taken advantage of with my need for hiring equipment. I am completely letdown on not getting my full return. It was brought to my attention it is something the company never does for customers and wont even rent from the company. That's interesting to know. I will not be wanting to do business with you in the future unless this issue is resolved your end.Charlene M.
Great serviceDavid W.
Le client n'a pas laissé de commentaire.Dory H.
Not a thing.MARTIN F.
Le client n'a pas laissé de commentaire.Sachin A.
Le client n'a pas laissé de commentaire.Carol B.
One word: PainlessLuke M.
Le client n'a pas laissé de commentaire.Marion M.
Le client n'a pas laissé de commentaire.Jason H.
Very helpful customer service lady, for a very busy place couldn't ask for anything more,daniel D.
Veronica was awesome!John E.
Le client n'a pas laissé de commentaire.eugene T.
My recent experience with uhaul was a ridiculous mess. However, the staff at this location helped out. I had booked a 1 way trip with a 15 ft truck for 830 am. I was told I would get a call by 10 am the Sunday before my move. By 4 pm on Sunday they got back to me: 1:30, 10 ft truck, round trip, and they confirmed it. What?! Fortunately the local people who run the depot in the town I was leaving helped me out. They corrected uhauls mess and got me a 15 ft truck, one way at 8am.Simon W.
Drop off went okMalynda K.
Super understanding staff, efficient and accountable.Jackson A.
Veronica went above and beyond my expectationsPhil H.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.kallie F.
Fuel milage was only about 4mpg empty... Very very horrible, never dropped off in battlefords, uhaul seems to be extremely unorganized, website doesn't have all locations, got ripped off about 80 $as well, I'd never use uhaul again, uhaul company needs alot of improvementsKenneth B.
Le client n'a pas laissé de commentaire.slavko H.
There should be more sufficient training provided. They had no knowledge of extended rates. I ended up paying 40 extra for a day I didn't use because they insisted I pay in advance.amanda G.
Charged for 6 blankets ... No blankets plus sent me on my way no lights cause no adaptors for hookup told me to go to Canadian tire for adaptor Not very professional not happy Will not be referring to friendsgary S.
We just dropped off the trailer and went in and told the worker that was working for the car wash we dropped off a trailer. The Uhaul person was not in.Jennifer L.
Le client n'a pas laissé de commentaire.Jamie S.
Very fast, friendly and knowledgeable staff at this location.Reilly C.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.Orla T.
Le client n'a pas laissé de commentaire.Stephan E.
Add this location to your data base so customers get sent to the right drop off spot!Robert L.
The staff were very kind and accommodating. No problems whatsoever at local level. However I had quite a run around trying to book the unit. I wanted it a weekend earlier (a long weekend) and nothing was available on short notice,then I was told to go to a place where they were actually closed for the holiday. And then I was to pick up in yet another location .... limiting my time with the truck. So postponed for a week at a financial detriment to myself.But once I got the unit and used it - everything went very smoothly!!!!Denise P.
No complaints service was goodMatt H.
Everything was good. Cant complain! Personnel amical.Divina A.
Le client n'a pas laissé de commentaire.Sean J.
Le client n'a pas laissé de commentaire.Arlene L.
Le client n'a pas laissé de commentaire.Sharon R.
Le client n'a pas laissé de commentaire.Gerald W.
We dropped off the vehicle 1 day sooner than we needed to and there was a couple there that wanted it right away , the young guy that took care of us was amazing we told him about it not being cleaned and everything was good . 4 hours later I received a call from the owner who was very rude , asked me why the vehicle wasn't cleaned , when I tried to explain it to her she asked me if I read the insurance paperwork when I signed it about bringing the vehicle back clean , when I again tried to explain she got very aggressive and started yelling at me . I asked her if that was how she treated all of her customers and then told her that I would explain it to Uhaul myself when I called them on Monday . Hoping she didn't charge my credit card for the cleaning would hate to have to try and fight for my money back .Kimberly S.
Le client n'a pas laissé de commentaire.halley P.
Staff were very good. They explained the process, were efficient with the paper work and walk around, and were very friendly and helpful. Excellent service.Veronica M.
There was no trailer available in the city of Saskatoon so I had to do an extra 3 hours of driving for pick up and return.Deb B.
Le client n'a pas laissé de commentaire.Wendy F.
Friendly efficient pick up service and very helpfulPEARLEEN K.
Le client n'a pas laissé de commentaire.Roberta J.
The office used for u-haul is not professional looking. Had to wait for a u-haul staff member to come back.Tanya W.
Le client n'a pas laissé de commentaire.Celina C.
Le client n'a pas laissé de commentaire.Mehdi P.
No improvement the service has outstandingAnnette C.
More selection available would helpMerle W.
Le client n'a pas laissé de commentaire.Leandri O.
Le client n'a pas laissé de commentaire.Myrna E.
One of the trailer tires was very low on air and badly worn. I did not check the tires when I picked up the trailer but did prior to loading. I put air in the tire and decided to go with that tire despite the severe wear. It survived the trip but it shouldn't have been on the trailer.Jim S.
The building was very clean. They were very accommodating with short notice. Had equipment we needed. Came out to truck to ensure we were confident in using the equipment.James A.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.WENDY F.
Le client n'a pas laissé de commentaire.Harold L.
Le client n'a pas laissé de commentaire.Sun Do H.