Le client n'a pas laissé de commentaire.
BEKTUR B.
Customer Reviews for Springfield Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Customer service at this particular location is excellent. I always go there for that reason.
John M.Truck handled well, ride was good radio worked. I couldn't adjust the right hand mirror but was able to see out by leaning a little, made it ok. The truck handles well in the rain. I was very happy with it.
walter P.Nothing. Richard was very personable and friendly. He was helpful, knowledgeable, and accommodating. Good job Richard!!
Bo R.Very quick and simple process when picking up and dropping my truck off. I have moved MANY times before and this was the easiest it has ever been! Merci.
Dee H.Radio doesn't work
Jacob P.Everything at the pick up/drop off site were excellent and the owner is always very friendly and helpful.
Leslie F.Richard gives excellent customer service and is very personable and knowledgeable. Excellent place to rent a truck. I'm impressed!
DORANE A.The gentleman running this location was a snot and did nothing but complain about how U-Haul does business. Not my issue I just wanted a truck not to get berated!
Andrew M.The guy that works this office is nice! He's a pleasure to do business with!
Wendy P.Wonderful service for both storage and truck rental. If I ever need service for that area again I will definitely be back.
HATTIE R. | Expérience généraleYes, I recommend this U-Haul location very much. I have done business at this location for 5 years now. Same management, and the same great and friendly service. They always have vehicles, supplies, and storage when requested.
David D. | Expérience généralePut the right equipment into the truck and Udall charge me for it won't come back
Shateka B.Wonderful staff & convenient. Chose this location because they also had storage.
HATTIE R.The truck I used, leaked water and got multiple boxes wet. Service was easy and great.
Christopher F.Everything “A†ok
John T.could not have been easier or better unless it was free
Jim J.Gentleman on site was very helpful!
Jim L.Easy experience, everything went smooth.
Kenneth M.Trying to charge a cleaning fee for an open trailer that was clean. Very disappointed with this location and will not be using them again.
Kyle O.The manager was very nice
Erica P.The manager of this property is always helpful and takes the time to make sure you have a good rental experience.
Electro L.It was raining but I had no clue a uhual had spots where water could get in..that much water did not get in while loading . My stuff was soaking wet when I got it out. Boxes ruined, you could literally pour water out of the boxes. My mattress were wet, my couch..a lot of stuff was soaked. Very upset
Brianna M.I was very happy until I was charged for an extra day when I returned the truck on the third day of my contract .
Jerald L.Richard Kaul runs a great location. Plus, he is open on Sunday, which is rare around here. A+ service
Tim R.I highly recommend renting from this location because Richard is efficient and friendly.
Robert T.Richard ent over backwards to make us happy. Did great.
Bradley C.Actual person very friendly helpful. Waiting for us when we pulled. Went right to the truck all only took 5 mins and then we chatted very pleasant experience
marti A.Customer Service Agent was awesome! Great service. Thanks
Clark C.Mr. Kaul was very friendly and nice. We had a truck reserved, and it was ready and waiting on us.
Lisa R.I have used this facility several times. Staff is always helpful and friendly. I wouldn't change a thing!
Randal H.Please explain any extra fees that may be charged at the time of drop off
Antoinette M.All went great ??
David F.Richard is excellent! Have more 26 foot trucks available.
Joseph S.Very nice gentleman helped me and made my experience quick. I will recommend his business and use him again.
John H.Very easy process to pick up and return.
Darrell M.I used the van to go to a 3day festival with 1000s of people most people sleeping in tents or in cars it rained and got cold people came by wished they thought of what I did with a air mattress coolers I think if you add some extra things for festival u could set them up for rent all over
ronald B.The service at this location was superb! I will definitely return here next time I need a truck.
Elyse M.The representative handheld equipment was not working correctly.He said this is not uncommon
Glen H.The person who checked my truck in was very personable and he got everything done quickly. I have rented here before and the operator is always very accommodating and helpful.
James K.Worst experience ever! Please call me..
jerry M.It was perfect.
Sloan T.Our location manager was having a hard time getting the equipment to show up on computer, even though it was sitting right outside the front door. The person that he had to contact about the situation was less than helpful to the site manager. Maybe you should start there
David G.We picked up a 5x8 trailer and got it home to load it. When we opened the back, we were hit with an incredibly strong musty smell. There was a hole in the back wall, allowing water in. A large portion of the back wall itself was spongy and the surface of the walls and ceiling were covered in mildew and mold spots. We drove it back and the gentleman there was very understanding and found us another unit nearby to exchange it for. This is our second time using this location, great customer service.
Alan M.Go see Richard Kaul with Uhaul, he'll take care of you.
William L.This was not my preferred location. Nor the location I was originally told or contracted to go to. Imagine my surprise when I got to the original location and they didn't have a 26' truck nor my reservation. Thankfully he sent me 2 miles down the road to the new location. Then I was charged $1,5 for going 3,5 miles over the contracted miles. Imagine that. I went 4 miles extra to pick up my truck and had a 3,5 mile overage.
Nathan H.Great experience!!!
Randal H.Service was fast, efficient and easy. Great place. I use them every time I need a truck.
Jacqueline D.Equipment was in good shape, but they did not put the dolly that I requested and paid for into the truck.
Daniel S.Stop giving lectures to strangers who don't care.
David D.Mr. Richard is always wonderful to work with and he has helped us quite a bit during our packing and moving.
Brian S.Very nice man running the show over there. I appreciate him very much. Mary Duetz
Mary D. | Expérience généraleRichard provided great customer service. He was personable with me and others while I was there.
Privacy R. | Premières impressionsFriendly service.
Privacy R. | Premières impressions