Le client n'a pas laissé de commentaire.
Dez K.
Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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i was waiting for 2 hours because i did not get a key box password and i ordered dolly but there is no dolly. Call waiting time is so long, I couldn't do anything except waiting the call. I was so disappointed! customer service is so bad, and app is just junk!
Chul P.My original location (AZ Avenue) did not have my reserved trailer on the lot, it was rented to another (they swapped our rentals). They gave me the other HO 6x12 trailer... but... after hooking it up it to my hitch, the attendant decide to see if it would hold. He cranked the the wheel down to put preassure on the connection... it popped right off! What would have happened if he hadn't done that stress test?!!!! So... an hour and a half later, they directed me to the Germann location. And all that in the 118° scorching dry oven heat!
Michael J.I just dropped off the keys?
Keith P.Don't like the fuel policy of getting truck on empty and returning empty - to difficult to manage and is cash grab for uhaul since it's too risky to try to drive on empty. Don't think I will rent truck from uhaul in future
vincent C.Nothing. Family member will be renting next week.
Jo Ann T.The employe thought they were doing me a favor by offering to let me drop off the key and they would inspect it later so I didn't wait around. I trusted the gentleman. I should not have. When I returned the truck, I put in more gas than what was actually required. I took a picture when I picked up the truck before my move showing the mileage and gas level. When I was dropping it off, I took a picture of the gas level and the mileage. To my disappointment, the Haul reported that upon my return that I was three gallons short and charged me for 3 gallons. While I have the proof that I was not short, it disheartens me to know that this company did not act honestly. I see that this is also a car repair shop with multiple locations. I will never use this company again or any of it's services.
Christopher M.The drop off was quick and easy. Didn't have to spend hardly anytime there.
Larry R.Planned to have it for 6 hours and make tons of trips. Check engine light came on as soon as I got back. Engine sounded like it would start every time. Returned early.
Hunter L.U Share was a pain. They told me a the trailer would be ready for me to take at 5/28/23 at 8am. The customer cancelled and they notified the wrong number even though I had given them the my phone number days earlier.
Mike D.I was missing the furniture dollies and had to drive to another location to get some. I was charged for mileage and gas to go get them and still waiting to hear if I get a refund.
Macey B.The pads I ordered were not in the truck. Other than that, everything was fine.
James L.Ensure the odometer readings are accurate.
Rees W.My truck was not ready for me at 7, had me wait until 10 to pick truck up. Ended up switching trucks but that still took an extra 2 hours and had to rent my own dolly. Also had to spend an extra 2 hours paying people to move my stuff. Not a great experience unlikely I will ever use again.
David R.free use
Mike M.Very professional.
Mark B.They moved my pick up location 2 times and we had to drive and hour and a half out of our way to get a trailer after confirming a previous location
Dani R.Always Check for safety first when hooking up your equipment.
Efren V.Do NOT allow this location to rent U-Hauls. On our receipt our truck was due 7pm, we returned it at 11:59am . This location charged my card for an extra day AND DELETED the orig comment that the truck was due by 7pm! Changing the terms of a contract is ILLEGAL. This location should be severely penalized.
CHARLES L.Both pickup location and drop off location personnel were great and took care of hook up and unhook drop off. Trailer towed very well. Will use U-Haul again the next time I need a trailer.
MARK H.The staff was very helpful and the transaction was easy!
Suzanne B.I wish they were open later , I think there is a 24 hr drop off but not sure. I always like to speak to someone when I drop off. Otherwise excellent service.
Charles L.Good equipment and good service. Great experience
Bill C.Everything was done professionally. Staff polite and helpful. Will continue to use and recommend this location.
JOHN D.The staff was friendly, and process for checking in was good. Upon inspection of the car trailer, one of the straps that cinched around the wheel was sensed wrong. it took about 20 minutes to get it so that it would work for our haul. The staff person was courteous, but me and my wife ended up doing the work to make it right. It would've been better if this was not an issue.
Mark B.Everything was super smooth. Young man that helped me was super professional and polite. Merci.
Mark F.Customer service was stellar.
Devin G.The process of picking up the truck and returning the truck couldn't have gone any smoother. I was in and out within minutes of arriving.
Kevin E.Great job guys!!
Luis Z.Staff was informative and helpful. Professional demeanor and respectful. Will continue to utilize this location and recommend to friends and family.
JOHN D.Rien
David C.The GPS did not work well with the pickup location, so I had to go into the store to ask them to complete my reservation. Thankfully, we arrived just as the store opened, so we didn't have to wait for service, however, the mobile pickup allows you to access the vehicle outside of store hours, so if we'd chosen to start an hour earlier we would've cut into our rental time due to the GPS signal not picking up on the fact that we were at the right location. One way to avoid this would be to allow a user to bypass the screen that validates your location by letting the user affirm that "Yes, I am at the right location."
Treyton M.I was not able to gain access to my equipment, almost 2 1/2 hours after my reservation time due to the representative entering the wrong information for my reservation, and it was extremely difficult for it to be fixed I was swapped around between three or four different representatives. I was even sent to a different U-Haul where I was told. They would have a 15 foot truck once I arrived they did not have it.
Christina C.Not having a real person to talk to made check in difficult
loriann S.Easy peasy, professional, courtesy and great value
John J.Very easy and smooth!!
Henry O.I rent from this location often. Always a great experience! Chris is fantastic - extremely accommodating, courteous and considerate. I will continue to rent from this location whenever possible and recommend you do the same.
Amalia G.Excellent experience!
Donna L.We paid for dolly, but it was not in the truck. Location was closed so couldn't get one but they charged $7.00. That was disappointing! We had to carry the furniture.
Anthony S.Why was I charged so much for my rental?
Lydia S.Not happy I received a charge for $22,56 and would like to know why?
Stephen S.Chris was quick to assist at pick up and drop off. Thank you Chris!
Mark S.The webpage to return the equipment wasnt cooperating. It wouldnt allow you to upload the picture taken at return. Itd only accept the equipment was dirty and wanted to charge me for cleaning.
Tyler S.The $29,95 per day to rent the 6 ft. X 12 ft. Cargo trailer was a good and fair price. The $7 per day X 8 days = $56 to rent a furniture dolly that is just like the polypropylene furniture dolly that Harbour Freight Tools sells for $22 is a crazy high price. And $10 per day X 8 days = $80 to rent 12 furniture pads was also a crazy high price. I should have bought those at Harbor Freight. I am almost certain I was charge $7 for the furniture dolly and $10 for the furniture pads for the whole week - - - not daily when I rented from Uhaul in Utah. Charles Hunt. Cell: 805-709-1759
CHARLES H.I love the app. It made everything simple and fast. Merci.
James G.