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Ark E
Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Much better vendor to deal with than the one in KS. I would highly recommend this vendor.
Nicholas KThe location was closed today which is strange because Saturday is a popular day to rent. I used the U-Haul app rental process which was not the easiest to use and I would not recommend to others. Overall truck worked out good but didn't know I had a $1,09/mile fee on top of base rental charge.
kirk lThe trailer was not breaking properly, and the night lights were not working. It was not checked or inspected when hooked to my car. I was stopped by police at that night and the officer had me spending all night in my car, and was not able to get back on the road until next morning. Next day I had to stop by Walmart to buy 4 bicycle lights and tie them to the trailer. At the return, this was not taken seriously whatsoever, and not even with an explanation or apology. Instead, he thinks that I had to inspect the trailer for them.
SALAM AEasy pickup and drop off
Stephen FI had made my reservation 2 weeks in advance. You guys did not have any trucks available at the day I was to pick up the truck. I had to go all over the Phoenix area to get a truck. It was VERY INCONVENIENT! I was late to have help moving. I was very very upset.
Cynthia HEmployees always helpful and respectful. We shall continue to use and recommend this location over others we have tried.
JOHN DWell i was supposed to rent a truck. I went through the whole online process, but they never gave me a lockbox code and still charged me for using the equipment.
Angela KThere is no rope, padding, dolly in the truck. But the bag in the truck says there prepare padding blankets. I think this could greatly improve my renting experience.
Tassi LMake sure to provide accurate information on where your codes are supposedly located. And don't charge multiple fees for one thing on one transaction for one. Very unsatisfying and I've used U-Haul any time I've moved…. Never again
Bria JMore smaller trucks and vans for short hauls. Employees excellent and professional.
JOHN DThe Uhaul attendant was very helpful. I ran into an issue with my hitch lock and he made every effort to assist in solving the issue. After resolved the attendant hooked up the trailer for me and ensured I was ready to roll.
gary oThe experience was overall good. The representatives I dealt with were professional and helpful. The lock assembly on the trailer was damaged from a previous theft attempt but was still usable. Other then this the trailer was in good condition. Merci.
Kenneth JGas tank was substantially less than full when I received the van. We did return it completely full.
JEFFREY TThis has been a great experience. Very easy. Thank you.
Amanda FCharged me a after hours fee when I dropped off during business hours, staff seemed confused and untrained.
COOPER SThey charged me for four gallons of gas even though I filled the truck with more gas than what I started out with. $26 for 4 gallons of gas btw.
Troy Di was waiting for 2 hours because i did not get a key box password and i ordered dolly but there is no dolly. Call waiting time is so long, I couldn't do anything except waiting the call. I was so disappointed! customer service is so bad, and app is just junk!
Chul PMy original location (AZ Avenue) did not have my reserved trailer on the lot, it was rented to another (they swapped our rentals). They gave me the other HO 6x12 trailer... but... after hooking it up it to my hitch, the attendant decide to see if it would hold. He cranked the the wheel down to put preassure on the connection... it popped right off! What would have happened if he hadn't done that stress test?!!!! So... an hour and a half later, they directed me to the Germann location. And all that in the 118° scorching dry oven heat!
Michael JI just dropped off the keys?
Keith PDon't like the fuel policy of getting truck on empty and returning empty - to difficult to manage and is cash grab for uhaul since it's too risky to try to drive on empty. Don't think I will rent truck from uhaul in future
vincent cNothing. Family member will be renting next week.
Jo AThe employe thought they were doing me a favor by offering to let me drop off the key and they would inspect it later so I didn't wait around. I trusted the gentleman. I should not have. When I returned the truck, I put in more gas than what was actually required. I took a picture when I picked up the truck before my move showing the mileage and gas level. When I was dropping it off, I took a picture of the gas level and the mileage. To my disappointment, the Haul reported that upon my return that I was three gallons short and charged me for 3 gallons. While I have the proof that I was not short, it disheartens me to know that this company did not act honestly. I see that this is also a car repair shop with multiple locations. I will never use this company again or any of it's services.
Christopher MThe drop off was quick and easy. Didn't have to spend hardly anytime there.
Larry RPlanned to have it for 6 hours and make tons of trips. Check engine light came on as soon as I got back. Engine sounded like it would start every time. Returned early.
Hunter LU Share was a pain. They told me a the trailer would be ready for me to take at 5/28/23 at 8am. The customer cancelled and they notified the wrong number even though I had given them the my phone number days earlier.
Mike DI was missing the furniture dollies and had to drive to another location to get some. I was charged for mileage and gas to go get them and still waiting to hear if I get a refund.
Macey BThe pads I ordered were not in the truck. Other than that, everything was fine.
James LEnsure the odometer readings are accurate.
Rees WMy truck was not ready for me at 7, had me wait until 10 to pick truck up. Ended up switching trucks but that still took an extra 2 hours and had to rent my own dolly. Also had to spend an extra 2 hours paying people to move my stuff. Not a great experience unlikely I will ever use again.
David Rfree use
Mike MVery professional.
Mark BThey moved my pick up location 2 times and we had to drive and hour and a half out of our way to get a trailer after confirming a previous location
Dani RAlways Check for safety first when hooking up your equipment.
Efren VDo NOT allow this location to rent U-Hauls. On our receipt our truck was due 7pm, we returned it at 11:59am . This location charged my card for an extra day AND DELETED the orig comment that the truck was due by 7pm! Changing the terms of a contract is ILLEGAL. This location should be severely penalized.
CHARLES LBoth pickup location and drop off location personnel were great and took care of hook up and unhook drop off. Trailer towed very well. Will use U-Haul again the next time I need a trailer.
MARK HThe staff was very helpful and the transaction was easy!
Suzanne BI wish they were open later , I think there is a 24 hr drop off but not sure. I always like to speak to someone when I drop off. Otherwise excellent service.
Charles LGood equipment and good service. Great experience
Bill CEverything was done professionally. Staff polite and helpful. Will continue to use and recommend this location.
JOHN DThe staff was friendly, and process for checking in was good. Upon inspection of the car trailer, one of the straps that cinched around the wheel was sensed wrong. it took about 20 minutes to get it so that it would work for our haul. The staff person was courteous, but me and my wife ended up doing the work to make it right. It would've been better if this was not an issue.
Mark BEverything was super smooth. Young man that helped me was super professional and polite. Merci.
Mark FCustomer service was stellar.
Devin GThe process of picking up the truck and returning the truck couldn't have gone any smoother. I was in and out within minutes of arriving.
Kevin EGreat job guys!!
Luis Z