Le client n'a pas laissé de commentaire.Frank T.
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Havre De Grace, MD 21078
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joseph P.
Very nice facility, great service!Jean H.
The employee were very helpful with all my questions and my needs very nice and friendlyJames J.
Excellent placement of the vehicle to make it easy to pull out. Suggest you let the customer know where to drop the vehicle off (if in front of the store is ok or if you want it backed in, etc). Backing in was difficult, but pulling in forward would have cut off the flow of traffic in the parking lot.David G.
I was very upset that I could not get the one way truck that I booked and that it ended up costing me over $50 more because even though I was able to book my requested things wet not available. I feel like this was just a play to get more money and it has soured me to the whole process. The location and service at stack and store was great my gripe is with uhaulKeith L.
The equipment was clean but it wasn't well maintained the stirring was a little off on the truck that I rented But pretty goodMonique B.
Le client n'a pas laissé de commentaire.Esther B.
Functionally the truck performed well. Two issues with it. The driver side wiper blade began to fray when I hit a patch of rain, luckily it didn't rain long or that could have been an issue. The more important issue was that the air conditioner did not work during the trip. I drove from Maryland to south Florida and it was very uncomfortable. I would expect that to be checked after each trip, specifically making sure it works when the engine is under load. In all honesty I feel like I should be reimbursed part of the rental fee but I will leave that up to youSteve P.
Placed a reservation to pick up the U-Haul. The keys and vehicle were not at the location. Had to wait an hour to get the vehicle which setback our ability to move out at the time we told our moving company. Also tire pressure was very low in right rear tire. Had to stop in the rain to put air in. Would like some sort of compensation.James M.
Le client n'a pas laissé de commentaire.WILLIAM B.
Nothing everything was GREAT!David G.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.William B.
I would not change a thing. The ladies at this location were knowledgeable, professional, courteous and very helpful. You should probably give them a raise to ensure they stay with you and continue to provide a great experience for the customers.FRANK H.
The whole experience was excellent!Karen M.
Le client n'a pas laissé de commentaire.Andrew H.
Nothing. Excellent! Great experience.Roger W.
Le client n'a pas laissé de commentaire.SHENELL Q.
The team was courteous and friendly. The office/store was clean and organized. I was impressed. Well done!MAXIMO H.
Very friendly staff. No issues of any kindRonald W.
Le client n'a pas laissé de commentaire.Benjamin H.
Le client n'a pas laissé de commentaire.TRISTA B.
Le client n'a pas laissé de commentaire.Pam R.
The staff at this location is always very friendly and professional. Highly recommend this specific location.TODD C.
I arrived at 5:00 for a 5:00 pickup. Your phone app is abominable. It wouldn't recognize my location even though I gave permission on Safari and the U Haul app. After switching to another phone it took 30 minutes for contract approval - after getting a call on the secondary contact phone to verify in case we returned it late. We left at 5:53. Our name was on the wrong truck and the photos were wrong. Found that out when the key wouldn't fit. I had to move the blankets from out truck to the truck that had our name on it. To add insult we were overcharged $10 for mileage. I 4 different numbers that are listed to call if you have difficulty. Zero answers/zero returned calls. It was a horrible experience! Your system and support are atrocious!Thomas P.
Le client n'a pas laissé de commentaire.STEPHEN C.
I had a last minute rental and they were very accommodating.BRIAN C.
The employee who helped me was outstanding. Very nice and courteous.William B.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Donna P.
Excellent service à la clientèle.FRANK B.
Le client n'a pas laissé de commentaire.STEPHEN F.
Le client n'a pas laissé de commentaire.JOSHAH J.
Quick, efficient and very helpful staff. Great to deal with.Theodore D.
Vehicle inspection check list is very vague when assessing the previous damages.DARIUS J.
This was the perfect size for my move. Thank you!KELLIE M.
Personnel were friendly and helpfulJOHN M.
Drop off place was great. The app worked great for dropping off the truck when the place was closed, but I can't stress this enough the truck was outdated and as far as I'm concerned unsafe to drive that far and need removed from the fleet.David S.
Thalia was absolutely the best! So helpful and accommodating.MARY S.
Just keep up the good work. Staff was very friendly and polite. I look forward to doing business with you again. Merci.Mitchell C.
I had a good experience at this location, the agent was very friendly and explained everything to me. She also offered to come out and help me adjust my mirrors.DARRYL M.
Service was excellent..DAVID C.
Not a thing - top notch. The only thing that would make it better, someone else to do the heavy work.DENISE W.
Le client n'a pas laissé de commentaire.DEANNA H.
Le client n'a pas laissé de commentaire.Nathan A.
Le client n'a pas laissé de commentaire.NICOLE L.
Le client n'a pas laissé de commentaire.TALENA M.
Le client n'a pas laissé de commentaire.RICKY M.
Le client n'a pas laissé de commentaire.GENEVA A.
Le client n'a pas laissé de commentaire.ALLEN W.
I don't know. The truck rental process was easier than I thought. The young lady that was there alone was GREAT. She was super cool, knowledgable, and efficient with multiple customers coming and going. I would definitely recommend to friends or family. Merci!Alexandria S.
Can't improve anything. Best uhaul ive been toJeffrey L.
Le client n'a pas laissé de commentaire.DIANE A.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Robert G.
Attendants were actively helpful and pleasant.Paschal U.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Candice C.
Le client n'a pas laissé de commentaire.Mark E.
Grace at Stack and store is fantastic. she helped me when I had a problem with my reservation. what a great person!!George W.
They were very helpful by providing a text message prior to my return because it was after hours.Wesley P.
The u-haul contact was VERY helpful and friendly. Unfortunately, This location was an hour from my home, and thIs location was not where I originally planned to pick up the equipment. I discovered the location change when I called to confirm the pickup. It would have been appropriate for u-haul to notify me as soon as the location changed. I do want to compliment the representative I spoke with on the phone. She was sincerely apologetic and provided a small refund and an extra day rental. I definitely would recommend u-haul for moving assistance.Desmond C.
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.DONALD K.
Le client n'a pas laissé de commentaire.Patrick E.
Not a thing. Everything was great. Friendly and helpful staff and great equipment. Thank you for everything.Jean K.
Le client n'a pas laissé de commentaire.Cheryl C.
Le client n'a pas laissé de commentaire.ARTHUR T.
When reservations are made online, either inform customers sooner their requested size truck is not available compensate them in some manner for having to do two trips. I realize this is is not an issue with the individual location but a greater problem with how U-Haul allocates vehicles.PETER R.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.Ian B.
Le client n'a pas laissé de commentaire.TIMOTHYFERDINAND B.
The ladies at the Havre De Grace location did an excellent job all throughout my rental experience!Sippie T.
Le client n'a pas laissé de commentaire.Andrea A.
Pick up is fine my return was not very pleasant individual was rude overcharge me and just overall made the experience so unpleasantKimberly H.
Excellent customer serviceArlin D.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Leroy T.
Le client n'a pas laissé de commentaire.Don A.
Le client n'a pas laissé de commentaire.ROBERTA B.
great service!Ronald L.
Not a thing! All the staff were very helpful.Carolyn A.
Le client n'a pas laissé de commentaire.Joseph D.
Hassle free rental and good cust service. Thanks!THALIA T.
The service here was excellent, I enjoy using a services,Akasha H.
Le client n'a pas laissé de commentaire.Ray S.
Customer service was great, friendly and courteous.Thomas B.
The location was fine but I did not have Avery good experience with this rental due to customer service and the mobile check in.Lee S.
Le client n'a pas laissé de commentaire.Lee C.
Later hoursTony H.
Excellent experience start to finish.Mary P.
Le client n'a pas laissé de commentaire.Jaclyn D.
Le client n'a pas laissé de commentaire.Patrice D.
Always on top of their game!!! Great customer service 100 % Satisfaction!!oscar S.
Le client n'a pas laissé de commentaire.Gerri T.
Customer service agent was excellent. Ease of rental was excellent. I would definitely use this location again and will definitely recommend this location to friends.John B.
Le client n'a pas laissé de commentaire.Craig S.
Le client n'a pas laissé de commentaire.Cynthia G.