Évaluations des clients Stack & Store Mini Storage LLC

Everything was wonderful the man that helped me out was wonderful I appreciate you guys thank you

Great experience and easy to check in and out. Only thing I would say is that the truck had a lot of miles on it. Had I been moving very far I would have been concerned about the reliability. However for a mostly local move it was more than adequate.

With the constant UHaul website issues, the check-in process is ridiculously slow. Also, a friendly rep would be nice; The guy I dealt with was quite indifferent about the website issues. It took 25 mins to get my truck checked out.

Disappointed that the tank was not full. Makes it easier to know how much needs to be out back in after use.

The man at the desk was very nice, professional and made our pickup easy and pleasant. It's hard to find nice people sometimes, ha!

Extremely satusfied

This location (MIke) was very accommodating. After U-haul had to change my rental truck size (down sized), rental pickup time(later) , and rental pick up location(further away). Mike went out of his way to get me closer to my original pickup time and truck size. I would recommend MIke to Anyone . U HAUL I WOULDN'T RECOMMEND

Manager was efficient and helpful Good experience

The truck seemed to have a bit of play in the wheel, but otherwise overall good performance.

Nothing

Truck was old and pretty much shot. They left us with no furniture covers or dolly so the move was not good. Overall the experience was terrible.

Nearly 20 minutes waiting for online confirmation. Person working inside facility said it was Saturday morning lag. Said he could see it on his computer. Wait a few more minutes until helping customers in front of me and he will help. Minute his customers finished and left office, the online approval happened. Either I was lied to by him or the online system sucks. Or both as this was a waste of my time.

N/A

Friendly customer service

Gas was only 1/4 tank when I picked up

There was availability for a rental.

very easy check in on line very easy when I went to pickup the truck

Mike for years has been the best at the Edgewood, MD location

Great Service !!!

Mike was a great help and made the process easy as can be!

I have rented from Uhaul (other locations) in the past and was reluctant to try again, however i was desperate. Well what a turnaround! The experience was easy peasy and dare I say a pleasure! I will be back!

Mike and staff provided excellent customer service!

Great customer service. The vehicle was clean and in great condition. The overall experience was professional and courteous.

The gentleman who helped me was very kind, helpful & professional. Everything regarding the rental contract & vehicle was explained throughly. I will highly recommend this location & UHaul to anyone who has vehicle rental needs.

Make sure the brakes are in good working order before renting out trucks.

Very easy pick up and return of rental. Was very nice and helpful in the office. Would go back for rental or storage unit.

Customer service is always top notch!!!!

I definitely will recommend the Stack & Store on Emmorton Park Rd in Edgewood to anyone who needs to rent a van or truck. The people are very helpful, professional & knowledgeable in all aspects of the Uhaul services. Thanks Uhaul.

In person service great, but the app is slow.

My overall experience was great! I am a healthcare professional, and it was reassuring to see the precautions taken during this COVID pandemic. Also, we left something in the van and are hoping someone will get back to us soon. I was very impressed with the ability to email my concern and am anxiously awaiting feedback.

Mike the manager was great.

Great customer service. Mike is always willing to go the extra mile to help

Under the circumstances he did a great job handling everything!

Mike is great

Seem like not full power steer and brakes squeaky. Location not customer friendly. I walked in to return the truck and I get a let me see the key.then I get ok I will email you the receipt. That was full conversation.

Easy self checkout and return

Thanks

Ashes in the ash tray ( I'm a non smoker) also I requested the bel air location the night prior . When I arrived for pick up they told me they didn't have the vehicle I needed and would have to go to a location further away . I had just rented a truck a few weeks prior at bel air location . I asked if they could get the truck and they said no . Not much concern to take care of a repeat customer . Guess I'll use someone else in the future.

I was on the phone for over an hour trying to get our truck, only to be hung up on and finally after 1 hour and 30 minutes we finally got help and we're able to get the truck. Way more difficult than it should have been. Moving is stressful enough then to add more stress from a company was terrible.

Nothing , Mike the gentleman working the desk was SO incredibly helpful . The self renting option is awesome , definitely had a great experience !

I dropped the rental off on Sunday however, the office was closed. After getting back home; I realized was I left one of the blankets I rented. I started to worry thinking I would be charged for additional days. I drove back today and Mike greeted me with a smile. His customer service was outstanding, he assured me everything was okay. I would definitely recommend this location. Thank you Mike!

No improvements are necessary. Staff is friendly, professional, and very efficient. Everything was explained well and I had no questions.

The best Uhaul location I have ever dealt with. Mike is extremely helpful and profressional. The location and the equipment are meticulously maintained! Highly recommend!!

I was told one price and wound up paying way more. I have always been a loyal customer. I will never use UHaul again and I will write a review noting my experience. I will never recommend you again. I will be writing the company. Extremely disappointing!

We received a trailer with a flat tire. We aired up the tire and started our drive. The tire was flat again in no time. We had to pause our trip for 3 hours to have someone come out and change the tire. The tire had a nail on the inside wall. The tires should of been checked and fixed before we receive the trailer. It put myself and my family in danger.

everything was great the man helping me was helpful efficient and complete covered the operation of the trailer. I am only sorry i forgot his name.

Excellent customer service and promptness.

I had a perfect experience. No complaints

Operators are always friendly, accommodating, and customer focused. Keep up the great service!!!

Nothing. This location is the cleanest, friendliest and most convenient place to get your work done. Hats off to Mike.

This was my first time renting a U-Haul and I can't think of anything that would've improved my experience. The service was great! Thank you

The gentleman mike was awesome and very thorough. Great place to rent from!

Is highly recommend very good costumes service

Mike the manager was awesome from choosing a rental unit, U-haul vehicle, making me aware of discounts, etc. The vehicle was immaculate ( very surprised). Cleanest one I've ever been in. Would recommend to family, friends, or acquaintances. Thank you.

I spoke with Mike and he was wonderful . He called me before the drop off date and made sure I know the location and everything was okay . He has wonderful customer service skills and made my move a lot less stressful . Very good man .